Tom Olsen Email & Phone Number

• As part of a global project team, evaluated five existing regional travel reimbursement systems and processes; rolled out a globally outsourced world-class solution for Intel's 80,000 employees in 40 countries with 170.
• Proposed a business process redesign, saving $350K in 5-yr head-count costs.
• Created a suite of indicators to quickly communicate state of the global business. Drove global buy-in between five regions and the Controls organization.
• Designed metrics to communicate overall health of the system automation, including "proactive" indicators to get in front of emerging problems and influence vendor behavior. Used the metrics to drive 10 months of.
• Proposed or evaluated enhancements and new features, wrote requirements, tested and released to production while balancing cost-reduction, quality improvement, customer satisfaction and corporate mandates.
• Administered the travel reimbursement system and multiple interfaces between Intel and vendor, paying out over $300M annually.

• Quality Assurance for various parts of the LANDesk(TM) product lines.
• Managed team of up to 16 testers performing whitebox / API testing. Successfully dealt with many changes in requirements, schedules, features, team members.
• Increased tester and developer interactions, using earlier test engagement during requirements stages, resulting in earlier defect detection / prevention.
• Partnered with and influenced project counterparts to balance product quality, schedule, and cost.
• Delivered on assigned projects and also shared time / skills of my test team to enable success of other products and teams.
• Part of test manager committee which defined and improved test processes for all product teams, and created and delivered training. Our work received an "honorable mention" in Intel's prestigious, corporate-wide.

IBM EduQuest (K-12 educational & admin software)Coordinated seven fellow student programmers in creating fixes and patches; trained new employees; helped customers troubleshoot issues.

Emba, Executive Mba

Bachelors Of Science, Computer Science, Minor In Communications