Tom Perkins Email & Phone Number

∙ Manage project execution to ensure adherence to budget, schedule, and scope∙ Monitor and track project milestones and deliverables∙ Confer with project personnel to identify problems and appropriate solutions ∙ Develop and manage work breakdown structure (WBS) of information technology projects∙ Submit project deliverables, ensuring adherence to quality standards∙ Prepare project status reports for senior management by collecting, analyzing, and summarizing information and trends∙ Direct and coordinate activities of project personnel by assigning duties and responsibilities ∙ Participate in bi-monthly Design Meetings discussing projects from inception to implementation∙ Monitor the performance of project team members and provide documented performance feedback∙ Verify system functionality and detect errors after material network or hardware updates ∙ Setup various IT equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software∙ Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications∙ Provide technical assistance and user support through active listening, computer diagnostics and technical manuals∙ Escalate major hardware, software and defective product repairs to vendors or technicians for service∙ Act as a Subject Matter Expert for new store openings and Pharmacy installations/remodels

∙ Resolved calls from stores and warehouses regarding any system concerns∙ Implemented problem determination procedures to isolate and resolve issues∙ Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations∙ Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replaced defective components when necessary∙ Performed routine network startup and shutdown procedures, and maintained control records