Tom Phillips Email & Phone Number

Honolulu, HI

• Test Lead and Quality Advocate working within the EPMO division of the largest bank in Hawai’i. Responsible for developing test planning, execution, and coordination for projects including:
• Core Conversation - migrated internal bank operations to a major banking ops vendor - ~55 sub-projects across 6 verticalso Developed initial approach for test strategy; test lead for integration work between front and.
• Online Appointments – planned testing for project to provide customers the ability to schedule appointments online
• Q2 PrecisionLender – application that analyzes client relationship information from credits, loans, deposits and treasury systems to structure deals to meet targeted profitability objectives.
• Merchant POS upgrade – deploy latest hardware and software point-of-sale solutions for our commercial/merchant customers
• Profitability Analytics

Honolulu, HI

• Program Test Manager
• Responsible for test planning and data strategy to remove business functionality off the mainframeSolution Delivery Manager
• Developed and managed testing methodology and process for Hawaii’s largest health care plan company. Managed a team of ten Test Managers who provided test planning and coordination for business test efforts.
• Successfully drove initiatives to provide more detailed and thorough test planning, test case review, and test metrics.
• Managed team in both waterfall and agile methodologies. Practiced servant leadership for teams to modernize and be successful, as the company transitioned to use agile.
• Updated all test related templates and documentation to industry standard.

Honolulu, HI

• Sole test engineer for a major rewrite of, and support for, BBGateway and iPlanet - Java/Angular based internet and digital services applications for provisioning and installation of fiber and copper-based, residential.
• BBGateway and iPlanet application functionality consists of: o provisioning and changes to customer services o inventory/equipment management (OLT, FDH, FDT, CPE, connective cabling [feeder and distribution]) o.
• Manual testing of iteration user stories over 30+ sprints
• Developed a test case library of 1,500+ test cases within an Excel based test case repository and reporting system
• Automated a data-driven install solution using Selenium IDE
• Automated the first phase of a functional/system that exercised S/CRUD (search/create, read, update, delete) operations across application areas w/ Protractor. Worked extensively w/ Dev team for optimal DOM locator.

Honolulu, HI

• Focused on Web (Hawaiianair.com and Check-in), Kiosk (Check-in) and Mobile application testing. The Kiosk and Web are custom applications developed in a variety of technologies and are highly integrated with packaged.
• Established detailed structure of the QA methodology used at Hawaiian Airlines.
• Managed multiple projects concurrently using a blended on/offshore test team ranging in size from 6 – 25 Test Leads & Test Analysts.
• Defined Test Strategy for all projects based on project requirements, scope, timeline, priorities and constraints.
• Defined project work breakdown structures for testing activities and deliverables for inclusion in overall project plan, working closely with project managers.
• Responsible for developing and managing the development of Test Plans, Test Cases / Scripts mapped to Requirements Traceability Matrix, test execution, and reporting. Project testing such as functional (positive /.

Angeles City, Pampanga, Philippines

• Set up an off-shore software development and QA/testing office. Researched government regulations, worked with corporate development, government, and legal agencies for incorporation.
• Hired and trained two teams of developers and quality assurance engineers, provided training in U.S. software development methodology, Quality Assurance and testing methodology, test planning with requirements.
• Managed test team, as well as the creation, review, and execution of ~2000 test cases for a mortgage auditing application project.

San Francisco Bay Area, CA

• Oversee all Quality related objectives for a privately-held custom application consulting firm.
• Tested a.NET platform/MS SQL Server 2005 database application for managing player development and scouting for a Major League Baseball team. Project length 1.5 years, with ~ 4,000 black box and gray box test cases.

Saratoga, CA

• Managed test teams in three different office locations (CA, NY, CO)
• Created and improved Quality team processo Evaluated initial quality level and implemented improvements for quality and project teamo Structured test cases for better maintainability; implemented test case reviews.
• Developed and mentored other testers in creating a test case library from ~200 legacy tests to over 5,000 black box & gray box tests
• Created test schedule, tracked feature test and defect database status
• Guided quality team into more technical and back-end testing, in addition to more comprehensive front-end testing
• Development/Project team process maturation and improvement, which led to clearer and more detailed specs, better communication, consideration of quality while writing code, unit testing, training, and post-mortems

San Francisco, CA

• New functionality testing for Doors, User Polls and Recommendations, website regression using black box methods
• Communicated and resolved bug issues with Bugzilla bug database

Cupertino, CA

• Targeted platforms and technologies include: Linux, J2EE, BEA, Oracle,.NET, C#, SOAP, XML, HTTP, SQL Server, Windows Server 2003, Embedded XP, 3rd-party S/W & H/W products, High-Availability, etc.
• Defined/developed QA Plans & processes to ensure high product quality, incl. requirements for functionality, scalability and reliability; code review/inspection standards; continuous build integration and unit test.
• Identified and managed quality processes for deliveries to Q/A, bug reporting, fix retesting, and test escapes
• Participated in High and Low level Design reviews, developed a library of test cases for Burn & Print, Admin, Browse & Select, Now Playing & Listening Station, Content Refresh, In-Store Monitoring functional areas.
• Tested Rimage 2000i XML-based error messaging for use with an automated system level of error recovery
• Researched costs and recommended Development & QA tools, ensuring the most effective solutions for our technology

San Francisco, CA

• Tracked and reported on product quality to QA, project management and business team leaders, as well as senior management.
• Produced daily defect reports on multiple QA teams for team leaders and management utilizing Test Director and Excel.
• Provided weekly Executive Summary reports for senior management on quality and defect metrics.
• Worked closely with project team and project stakeholders, through daily defect meetings, to resolve defect issues.
• Created and maintained Test Director accounts for new team members, managed privilege/security levels, provided support

Mountain View, CA

• Test lead for a new file format for use within the AOL browser for streaming video and audio content. Video & audio encoding applications were developed and testing in several application environments: NSVate.
• Encoded w/different bit rates using On2 VP3/VP5, MPEG1, MPEG2, RGB, Dolby AAC/VLB, MP3, PCM video/audio formats for NSV
• Verified successful device communication and live video/audio streaming to Ultravox server/router environment via IP/network monitoring tools (Ethereal, etc), and internal ActiveX (Unagi) tools. Verified playback and.
• Wrote and maintained Segue Silk scripts to automate acceptance and functionality tests.
• Partners included live streaming operations and batch encoding production teams within AOL, CNN, and NASCAR.

San Jose, CA

• Test Lead for Billing functionality. Developed and executed test plans, test matrices and test cases for team and personal use to support all levels of test: functional, boundary, data accuracy, error, security.
• Provided gap analysis of test coverage to close holes in testing approach, which delivered higher quality releases.
• Schema testing: verified interaction and deltas between different builds on different schemas
• Tested and launched several eBay International sites: UK, Australia, Canada.
• Led a bug metrics project that tracked Bugs Found, Bugs Fixed, Open Bugs, Deferred Bugs, Bugs Found in Alpha 1 & 2 phases. Metric information used to support QA team’s performance.
• Represented QA in Requirements Reviews, Specification Reviews, Change Control Board meetings, Leads meetings, as well as weekly release projects (trains). Commended in Performance Review for bug tracking.

San Jose, CA

• Coordinated testing for weekly releases to eBay’s production site. Provided project defect reports for upper management, which enabled them to make timely business decisions. Commended by Vice President of Development.
• Analyzed/prioritized regression testing, led cross-functional bug meetings, escalated issues to QA mgmt, tracked issues to closure.
• Production bug fix testing – verified last minute bug fixes on the production network
• Provided post project analysis documents to QA management to assess performance and improvements
• Led the QA Train Conductor documentation task group meeting. Discussed project, deliverables, and separation of doc project and process improvement. Created documentation. Received positive feedback/approval from team.

San Jose, CA

• Identified, researched, wrote and delivered high quality, practical, hands-on trainings, which dramatically lowered the learning curve for new hires, raised productivity, and increased the technical skills for the.
• Created feedback reviews with colleagues to capture their classroom experiences, and updated the courses to reflect these diverse requirements, as well as technology, environment, and process changes. Feedback reported.
• Classes created and delivered: clsFees training for Intl QA team, Testing Basics for new transfers, Feature Reporting presentation for QA Staff, eBay Basics (QA new hire training), eBay Basics student and teacher.
• Commended by Vice President of Global Development and QA management for trainings delivered.

Campbell, CA

• Application discovery and protocol decode tests, covering the TCP/IP, Novell Netware, IBM, SNA, ISO, DECnet, 3Com, Xerox XNS, AppleTalk, and Banyan VINES network families, SNMP traps. Extensive protocol decode testing.
• Data accuracy and integrity (byte counts, response times, applications, latency tests; sampling).
• Other duties included backward compatibility of DBs, user interface, support for Y2K, Transaction Response Times for SQL conversations, regression testing, install, help, doc review, Final Article testing, and Service.
• Used Compuware's QACenter/QARun to develop scripts for automated testing.
• For three releases of EcoSCOPE, I assumed test lead responsibilities, with the following additional duties:
• Wrote high level test plans and schedule, took care of quality issues in manager's absence

Mountain View, CA

Projects included cc:Mail for Windows 6.0, Lotus Organizer 2.0, DOS Administration Tools 5.1, Smart Suite 3.0.