Tom Phillips Email & Phone Number

Honolulu, Hi

Test Lead and Quality Advocate working within the EPMO division of the largest bank in Hawai’i. Responsible for developing test planning, execution, and coordination for projects including:• Core Conversation - migrated internal bank operations to a major banking ops vendor - ~55 sub-projects across 6 verticalso Developed initial approach for test strategy; test lead for integration work between front and back end applications and technologies. Evolved into a three year project.• Online Appointments – planned testing for project to provide customers the ability to schedule appointments online• Q2 PrecisionLender – application that analyzes client relationship information from credits, loans, deposits and treasury systems to structure deals to meet targeted profitability objectives.• Merchant POS upgrade – deploy latest hardware and software point-of-sale solutions for our commercial/merchant customers• Profitability Analytics• Risk Management for Third Parties, Vendors - test planning, reporting, and support for implementation of a risk management system for the bank to assess and track risk for new technology, platforms, and vendors • TCoE – worked to build a Testing Center of Expertise within the bank, that would provide a range of services, from ‘off the shelf’ testing solutions, direct testing support, test automation, etc.Worked with business units across the bank, each with different levels of test experience, providing support and services customized for those teams’ needs for System or UAT testing.

Honolulu, Hi

Program Test Manager• Responsible for test planning and data strategy to remove business functionality off the mainframeSolution Delivery Manager• Developed and managed testing methodology and process for Hawaii’s largest health care plan company. Managed a team of ten Test Managers who provided test planning and coordination for business test efforts.• Successfully drove initiatives to provide more detailed and thorough test planning, test case review, and test metrics.• Managed team in both waterfall and agile methodologies. Practiced servant leadership for teams to modernize and be successful, as the company transitioned to use agile.• Updated all test related templates and documentation to industry standard.• Provided attestation and kept all test documentation updated for SOC2/SSAE18 audits, governance and compliance initiatives.• Asked to manage a team of Test Analysts that maintained test environments and backend Tidal job execution.• Successfully had Test Analysts “document their jobs” for better on-boarding and cross-training, as well as other improvements.• Asked to manage a team of application administrators/infrastructure analysts. Had this team document their applications, and started a cross-training project to develop backups for primary admins.• Leadership in several COEs: Leads, Testing, ALM, and HAPU (virtual) test environment. • Participated in manager and director leadership and improvement initiatives.• Working on mainframe migration and data de-identification (BlueCross/BlueShield AOR#12) projects

Honolulu, Hi

• Sole test engineer for a major rewrite of, and support for, BBGateway and iPlanet - Java/Angular based internet and digital services applications for provisioning and installation of fiber and copper-based, residential and business services for Hawaiian Telcom.• BBGateway and iPlanet application functionality consists of: o provisioning and changes to customer services o inventory/equipment management (OLT, FDH, FDT, CPE, connective cabling [feeder and distribution]) o facility path building and presentation, presentation of customer services o activation system for provisioning services for hardware o IP port reservation, IP range, and IP address management system o FDT and FDT serving address upload automation o location and customer management; administration of user accounts; reporting system• Manual testing of iteration user stories over 30+ sprints• Developed a test case library of 1,500+ test cases within an Excel based test case repository and reporting system• Automated a data-driven install solution using Selenium IDE• Automated the first phase of a functional/system that exercised S/CRUD (search/create, read, update, delete) operations across application areas w/ Protractor. Worked extensively w/ Dev team for optimal DOM locator strategy• Tester for a major network hardware, connectivity, and services inventory management system, finding 47% of the defects (including a UAT team of ~ 10-15 team members)• Assisted in sprint planning, prioritization, retrospectives• Assisted Executive Director in Quality objectives, team size planning, vendor management• Technology used: Automation: Selenium IDE, Protractor, wrapped Webdriver; Sprint management: Rally

Honolulu, Hi

• Focused on Web (Hawaiianair.com and Check-in), Kiosk (Check-in) and Mobile application testing. The Kiosk and Web are custom applications developed in a variety of technologies and are highly integrated with packaged and SaaS vendor products. Some aspects of these applications require inter-airline integration, specifically with Sabre and ITA. • Established detailed structure of the QA methodology used at Hawaiian Airlines.• Managed multiple projects concurrently using a blended on/offshore test team ranging in size from 6 – 25 Test Leads & Test Analysts.• Defined Test Strategy for all projects based on project requirements, scope, timeline, priorities and constraints.• Defined project work breakdown structures for testing activities and deliverables for inclusion in overall project plan, working closely with project managers.• Responsible for developing and managing the development of Test Plans, Test Cases / Scripts mapped to Requirements Traceability Matrix, test execution, and reporting. Project testing such as functional (positive / negative testing, error testing, boundary testing), system, integration, and regression testing. Managed all tasks to support all testing activities, such as preparing test data. • Developed a testcase library starting from several hundred testcases to several thousand, providing better quality coverage• Coordinated, and in some cases facilitated, User Acceptance Testing to support business teams.• Managed ‘planned vs. actual time and leveraged a robust Test Case Reporting tool that was developed in Excel to manage status. Currently in the process of migrating to MS Team Foundation Server.• Defined and managed the development of a custom test automation framework for regression testing utilizing Visual Studio / C# / CodedUI, while leveraging Selenium for cross-browser compatibility testing. Successfully reduced regression testing time by 60%.

Angeles City, Pampanga, Philippines

• Set up an off-shore software development and QA/testing office. Researched government regulations, worked with corporate development, government, and legal agencies for incorporation.• Hired and trained two teams of developers and quality assurance engineers, provided training in U.S. software development methodology, Quality Assurance and testing methodology, test planning with requirements, validation & verification, black and gray box tests, test execution, and process improvement. Team members were immediately productive on next project.• Managed test team, as well as the creation, review, and execution of ~2000 test cases for a mortgage auditing application project.

San Francisco Bay Area, Ca

• Oversee all Quality related objectives for a privately-held custom application consulting firm.• Tested a .NET platform/MS SQL Server 2005 database application for managing player development and scouting for a Major League Baseball team. Project length 1.5 years, with ~ 4,000 black box and gray box test cases written and executed.

Saratoga, Ca

• Managed test teams in three different office locations (CA, NY, CO)• Created and improved Quality team processo Evaluated initial quality level and implemented improvements for quality and project teamo Structured test cases for better maintainability; implemented test case reviews, lowering the need for extensive trainingo Documented test cases better and more completelyo Mentored test team to test boundary, negative, failure, and performance conditions more fullyo Led Quality team post-project evaluations for improvement• Developed and mentored other testers in creating a test case library from ~200 legacy tests to over 5,000 black box & gray box tests• Created test schedule, tracked feature test and defect database status• Guided quality team into more technical and back-end testing, in addition to more comprehensive front-end testing• Development/Project team process maturation and improvement, which led to clearer and more detailed specs, better communication, consideration of quality while writing code, unit testing, training, and post-mortems• Communicated all aspects of Quality status to Director of Development and project team, assisting in more timely project decisions• Drove project team in considering system failure scenarios, and to provide programmatically for resolution of failures

San Francisco, Ca

• New functionality testing for Doors, User Polls and Recommendations, website regression using black box methods• Communicated and resolved bug issues with Bugzilla bug database

Cupertino, Ca

• Targeted platforms and technologies include: Linux, J2EE, BEA, Oracle, .NET, C#, SOAP, XML, HTTP, SQL Server, Windows Server 2003, Embedded XP, 3rd-party S/W & H/W products, High-Availability, etc.• Defined/developed QA Plans & processes to ensure high product quality, incl. requirements for functionality, scalability and reliability; code review/inspection standards; continuous build integration and unit test process; QA process and deliverables• Identified and managed quality processes for deliveries to Q/A, bug reporting, fix retesting, and test escapes• Participated in High and Low level Design reviews, developed a library of test cases for Burn & Print, Admin, Browse & Select, Now Playing & Listening Station, Content Refresh, In-Store Monitoring functional areas.• Tested Rimage 2000i XML-based error messaging for use with an automated system level of error recovery • Researched costs and recommended Development & QA tools, ensuring the most effective solutions for our technology• Completed various analyses on product scope, scheduling, headcount, and impact analysis to QA• Coordinated with off-shore team in India

San Francisco, Ca

• Tracked and reported on product quality to QA, project management and business team leaders, as well as senior management.• Produced daily defect reports on multiple QA teams for team leaders and management utilizing Test Director and Excel.• Provided weekly Executive Summary reports for senior management on quality and defect metrics.• Worked closely with project team and project stakeholders, through daily defect meetings, to resolve defect issues.• Created and maintained Test Director accounts for new team members, managed privilege/security levels, provided support

Mountain View, Ca

• Test lead for a new file format for use within the AOL browser for streaming video and audio content. Video & audio encoding applications were developed and testing in several application environments: NSVate, Anystream Agility, & Discreet Cleaner.• Encoded w/different bit rates using On2 VP3/VP5, MPEG1, MPEG2, RGB, Dolby AAC/VLB, MP3, PCM video/audio formats for NSV• Verified successful device communication and live video/audio streaming to Ultravox server/router environment via IP/network monitoring tools (Ethereal, etc), and internal ActiveX (Unagi) tools. Verified playback and successful batch/file encoding w/ Winamp.• Wrote and maintained Segue Silk scripts to automate acceptance and functionality tests.• Partners included live streaming operations and batch encoding production teams within AOL, CNN, and NASCAR.

San Jose, Ca

• Test Lead for Billing functionality. Developed and executed test plans, test matrices and test cases for team and personal use to support all levels of test: functional, boundary, data accuracy, error, security, compatibility (browsers), regression (Registration, Listing, Search, Bidding, Feedback, Billing, Admin, Help), end to end system, usability, user interface, performance and ad hoc.• Provided gap analysis of test coverage to close holes in testing approach, which delivered higher quality releases.• Schema testing: verified interaction and deltas between different builds on different schemas• Tested and launched several eBay International sites: UK, Australia, Canada.• Led a bug metrics project that tracked Bugs Found, Bugs Fixed, Open Bugs, Deferred Bugs, Bugs Found in Alpha 1 & 2 phases. Metric information used to support QA team’s performance.• Represented QA in Requirements Reviews, Specification Reviews, Change Control Board meetings, Leads meetings, as well as weekly release projects (trains). Commended in Performance Review for bug tracking, follow-through, and closure.• Diagnosed defects at the browser (HTML), server (event logs), web server (IIS), network (TCP/IP), & database (Oracle, SQL) levels• Used SQL queries to differentiate defects between database, programmatic and display logic.• Edited and wrote Silk scripts to automate user creation, and redirect test servers for regression tests. Worked with Automation team to grow process and to improve communication between black box testing group and Automation.• Diagnosed problems in a mixed QA test environment of CGI pooled, secure NT and UNIX servers• Used MS Access/Rational Clear Quest for timely defect management process• Provided process improvement in product lifecycle, testing process & tools• Provided an open, honest, productive, and informative work environment with colleagues.• Led a project to diagram the functionality of the eBay site. Completed Registration diagrams.

San Jose, Ca

• Coordinated testing for weekly releases to eBay’s production site. Provided project defect reports for upper management, which enabled them to make timely business decisions. Commended by Vice President of Development for status reports.• Analyzed/prioritized regression testing, led cross-functional bug meetings, escalated issues to QA mgmt, tracked issues to closure.• Production bug fix testing – verified last minute bug fixes on the production network• Provided post project analysis documents to QA management to assess performance and improvements• Led the QA Train Conductor documentation task group meeting. Discussed project, deliverables, and separation of doc project and process improvement. Created documentation. Received positive feedback/approval from team members.

San Jose, Ca

• Identified, researched, wrote and delivered high quality, practical, hands-on trainings, which dramatically lowered the learning curve for new hires, raised productivity, and increased the technical skills for the entire QA team.• Created feedback reviews with colleagues to capture their classroom experiences, and updated the courses to reflect these diverse requirements, as well as technology, environment, and process changes. Feedback reported consistent excellent class material and instruction, higher confidence in site domain knowledge, as well as technical skills learned.• Classes created and delivered: clsFees training for Intl QA team, Testing Basics for new transfers, Feature Reporting presentation for QA Staff, eBay Basics (QA new hire training), eBay Basics student and teacher materials, eBay Glossary (eBay language), Web Glossary, SQL Basics, site training for eTranslate and SDL linguistic QA testing groups, QA Train Conductor guide (creation, editing, maintenance), QA process meeting/training with individuals in the company by request, SQL 2, Test Director training v2.• Commended by Vice President of Global Development and QA management for trainings delivered.

Campbell, Ca

• Application discovery and protocol decode tests, covering the TCP/IP, Novell Netware, IBM, SNA, ISO, DECnet, 3Com, Xerox XNS, AppleTalk, and Banyan VINES network families, SNMP traps. Extensive protocol decode testing within TCP/IP.• Data accuracy and integrity (byte counts, response times, applications, latency tests; sampling).• Other duties included backward compatibility of DBs, user interface, support for Y2K, Transaction Response Times for SQL conversations, regression testing, install, help, doc review, Final Article testing, and Service Level Management Reports.• Used Compuware's QACenter/QARun to develop scripts for automated testing.• For three releases of EcoSCOPE, I assumed test lead responsibilities, with the following additional duties: • Wrote high level test plans and schedule, took care of quality issues in manager's absence • Gap analysis of product requirements; functional specification and test coverage analysis • Mentoring of junior and new members of EcoSCOPE test team; interviewed candidates • Creation and maintenance of QE Handbook and test templates for test plans, test cases, and test matrices.

Mountain View, Ca

Projects included cc:Mail for Windows 6.0, Lotus Organizer 2.0, DOS Administration Tools 5.1, Smart Suite 3.0.