Strategic planning and resourcing of the GWR Driver workforce (Approx 1500 drivers) across the network for current and future timetable changes. Ensuring each driver depot is correctly resourced to cover the base timetable and training requirements. Developing and updating the long term Workforce Plan for GWR Drivers.Supporting long term future driver strategy which includes future traction, routes, training requirements and the impact of Network Rail infrastructure schemes.

Providing data analysis to support the Revenue Protection teams in the delivery of the revenue protection and anti-fraud strategyUpdating weekly and period dashboards and KPIs for the Revenue Protection, Guards and Gateline teams and providing commentary to explain the story behind the dataUsing Excel and Power BI to provide timely and accurate analysis

Winter season contractOverseeing allocation of resource ensuring safe, effective and punctual de-icing for Aeromag’s customer airlines

Providing analytical tools, data appraisal and ongoing support to Heathrow People Managers to standardise processesManaging a team of support staff in the Airports Support HubGained senior approval for standardising operation procedures at Heathrow, project management of operational areas with a full review of Heathrow proceduresWorking closely with offshore teams ensuring compliance to processes and best practiceEngagement with trade unions for performance standards team across BA Heathrow

Leading, motivating and mentoring a team of up to 50, delivering a world class de-icing operation for British Airways at Heathrow. Managing a highly unionised workforce, with varying T&C’s and different qualifications carrying out the same roleEnsured seamless de-icing through robust planning, ensuring effective communication, including at director levelDeciding on strategy, using data and forecasts, with potential significant impact on BA’s Heathrow operation and punctuality

Using in-depth analysis and modelling to plan and manage the commercial development of a portfolio of long-haul routes to improve BA’s network proposition and profitabilityWorking collaboratively with, and influencing senior stakeholders, across the business to develop schedules that optimise commercial aspirations and balance conflicting operational constraints within fixed timescalesProducing and presenting the network’s financial performance results, including to senior managementCollaborating with the aircraft fleet planning team to develop and refine long-term business plans for correct mix of aircraft required in the fleetBuilding and developing business cases for new flying and coordinating activities prior to launchRepresented British Airways and managed relationship with Routes, including attending Routes events and coordinating BA events diaries

Leading and managing a team of approximately 180 cabin crew, consisting of Cabin Service Directors, Pursers and Main Crew operating on the short-haul network.

3 Year Programme with placements across British Airways

Developed new relationships with potential flight training customers.Project managed and engaged with key stakeholders up to Director Level to achieve customer airline aims and also meet regulatory requirements.Monitored major competitor activity, relating to strategic issues such as product and price.

Responsible for on shift performance of Customer Service staff.Ensuring Customers needs and expectations are met.

Coordinating the allocation of aircraft and deployment of Flight and Cabin Crew ResourceIdentifying, assessing and recommending potential solutions to operational issues on a tactical and strategic basisInitiating and Implementing Operational Recovery Plans during disruption and communicating this to appropriate resource holders and key service partners to protect the operational plan.Liaising with Commercial, Customer & Engineering departments to manage Commercial and Customer interestApril 2005 – November 2005, secondment to Rostering DepartmentResponsible for producing the Flight Crew Rosters each monthEnsuring all flights are fully crewed to comply with Legal and Company requirements before publication Ensured all training, recurrent and new conversions rostered and allocated to correctly qualified Training Pilots and revising as needed. Forecasting future pilot resource requirements utilising long term aircraft fleet plan and pilot turnover to ensure correct number of pilots available to fly the planned flying programme.2005 onwards- Administrator on Operations and Crewing systemControl of access to rosters and operations systemsMaintaining integrity and current validity of databases Regular liaison with the Software supplier with regards to Airline requirements and any system issues

University Work Placement at Heathrow AirportProject to evaluate impact of ATC & Ground Movement delays on the airline at HeathrowEvaluated the best way to implement and operate at Heathrow the airlines new Flight Planning System