Government Account Managers will contact Government Agencies to get our product into the Agency. Receives and initiates communications with customers and provides them with quotations on items, enters orders, and relays important information to customers. Attending trade shows and conferences to meet existing clients, and to obtain contacts in efforts to attract new clients. Maintain a well-ordered and organized database.Government Account Managers must demonstrate a thorough knowledge and understanding of our current and past products as well as a thorough understanding of Government specifications, requirements, and the Government ordering process. It is a critical function as a Government Account Manager to provide the highest level of service always, on every call. Government Account Manager must understand Commercial Sales; reciprocally supporting Commercial Sales. Performs semi-routine duties where some judgment is required when communicating with customers. Work is performed under defined and uniform procedures.• Initiates outbound calls and/or emails and/or other forms of communication from clients to obtain new clients and to service existing clients while meeting communication goals. Communication goals to be determined by the department manager.• Receives telephone calls and/or emails and other communications from clients with requests for price quotations, product questions, new orders, order adjustments, or order cancellations.• Achieves and maintains rapport with clients and works to give them the best possible service.• Meets or exceeds quarterly sales quota. The quarterly sales quota will be determined by the department manager.• Travels to various military trade shows, conferences, and meetings to solidify relationships with existing clients as well as bring in new clients. • Sends out Testing and Evaluation (T&E) samples to qualifying units. T&E goals will be determined by the department manager.

● Directly manages 70 plus production partners with the responsibility to improve production results including but not limited to: partner engagement, turnover, material cost, production expense, safety, customer endearment/retention, growth, profitability, quality, reliability, and execution.● Works closely with the General Manager to build and maintain relationships with the top 25% of location customers. ● Oversees all plant/production operations at the location which generates over $30 million annually and processes approx. 300k pounds of volume weekly. ● Maintains a high level of customer service by consistently providing high quality products and services.● Develops a personal relationship with sales and service departments to provide them with the necessary resources to service and exceed customer expectations.● Creates an environment that allows location to sustain a highly motivated, engaged, and diverse workforce to meet daily production goals and build engagement with customers.● Manages and monitors eMaintenance, TruCount, incentive, safety, reliability, and quality programs and audits.● Designs own monthly schedule and assigns work to other staff as needed to expedite workflow and accomplish high priority tasks.● Manages continuous improvement initiatives to drive gains in quality, flow and output that support sales and service initiatives.

● Assisted the Group Vice President(s), location Management Teams, and Corporate Quality and Engineering in overseeing long range capacity planning for 8 plants and 8 branches within the Mid-Atlantic Group.● Served as the Technical and Reliability Leader and direct execution of Reliability Initiatives within assigned locations.● Stayed abreast of new technical and equipment developments, developed new ideas to improve quality, cost, productivity, safety, and environmental compliance.● Assumed the leading role for project management on all new building projects, renovations, new branches, and expansions.● Continuously communicated with executives, management and operations to implement plans and recommendations through regular monthly reports and verbal meetings.● Investigated and purchased new technology to improve the function and productivity of locations.

● Led a cross-functional team of engineering, production, sales, and marketing in the project development, design, and delivery of industrial solutions for Braun's largest national customers ranging from $2 Million to $6 Million annually.● Provided a technical and strategic approach to change management and design through detailed analysis of production and financial requirements to manage stakeholder expectations from concept to creation.● Secured high-value accounts through effective communication between internal and external sales to optimize service delivery in alignment with customer needs.● Clearly communicates timelines, end states, schedules, problems, progress, and solutions to key stakeholders as well as senior management.

● Served as the Task Force Sergeant Major for a 300+ personnel organization that was responsible for the operations of a Battalion level mission set focused on Africa.● Responsible for coordinating assessing efforts, establishing goals, and coordinating team, tribal, local government, and national support in response to crisis response and recovery operations.● Served as the Senior Enlisted Advisor of a Task Force responsible for coordinating messaging across multiple platforms spanning operations in 17 different countries.● Served as the Senior Operations Manager responsible for the scheduling, logistical, risk analysis, financial resources, and administrative actions for a Military Information Support Operations.● Collaborated effectively during planning and ongoing operations in the AFRICOM AOR with senior executives of the U.S Military, host nation military officials, multiple U.S Government Agencies, and both local and national political appointees.● Responsible for synchronizing global information, media, and influence activities across 17 countries, multiple platforms, all levels of tribal and government agencies during sustained 24/7 operations while deployed as the Task Force Sergeant Major.

● Senior Operations Manager for the Psychological Operations Branch. Responsible for all logistical and administrative actions for a Division Psychological Operations section.● Participated and led planning efforts for Special Access Programs for Military Information Support Operations which was a coordinated effort among many departments, agencies, and media platforms.● Assisted with developing and setting up the Division’s new Division Combat Support Liaison teams by creating training plans and operating procedures for 110 personnel with 10 different occupational skills to ensure the new organization was trained to standard.● Led a division level development team partnered with DARPA in the development of a field translation device to enable interoperability between Korean and U.S. military units to support more expedient site exploitation during combat operations. ● Instrumental in the Division’s partnership program with the Republic of Korea military. Under this program, the Division conducted hundreds of engagements with eh Republic of Korea Army staffs and commanders at the Corps, Division, Regimental, and local and government level to strengthen the Republic of Korea-US alliance and to ensure the Division was able to operate within Republic of Korea battle space in training, contingencies, and hostilities.

● Served as the Battalion Operations Sergeant Major, responsible for all operations, battalion level plans, exercises and training to include pre-mission validation training, as well as the resourcing for company and Battalion level deployments, exercises and training to the CENTCOM Area OF Responsibility. ● Deployed as the Operations Sergeant Major of a Joint Psychological Operations Task Force responsible for coordinating and synchronizing operations across 17 countries and multiple continents; Responsible for the daily operations of the J3 and print support sections, attending and presenting operations to higher command and other government agencies, developing and supporting plans and contingencies to support a variety of missions to include humanitarian support for natural disasters and civilian unrest and crisis in multiple countries.● Coordinated operational and strategic plans/operations across multiple departments, commands, US government agencies and local government agencies throughout the Middle East and Africa (includes Saudi Arabia, Kuwait, Afghanistan, Iraq, Qatar, Jordan, Dubai, Bahrain, Lebanon, Yemen, Pakistan, Afghanistan, Iraq, Kenya, Niger, Nigeria, Uganda, Djibouti, Mauritania).● As Operations Sergeant Major, advised dealings with notifications, communications, dissemination of information, and the mobilization/direction of Military Information Support Operations for all ongoing mission sets in theater of operations.● Conducted analysis on cost management and efficiency measures for Teams continuing operations across multiple continents.● Responsible for the planning and execution of the deployment and redeployment of a 180 personnel Task Force to support operations through the Middle East.● Forward deployed in support of a Special Planning and Advisement team to Kirgizstan during civilian unrest and government coup to assess strategic and operational impact on US Embassy and other ongoing neighboring US military operations.

● Served as the Senior Enlisted Advisor for a Psychological Operations Company, consisting of over 90 officers and enlisted permanent party.● Supervised daily training and the development of detachment and company level training schedules.● Responsible for the professional development of over 90 personnel through routine counseling, professional development schools and MOS specific advanced training.● Managed assignments, continuing military and civilian education, and professional development for over 90 personnel.

● Served as the 10th Mountain Senior Psychological Operations Planner and G7 Information Operations NCOIC; responsible for the planning, synchronizing, and monitoring of all PSYOP and Information Operations for the Division and for the entire Combines/Joint Task Force-76 area of operations during OEF VII.● While deployed in support of Operation Enduring Freedom-Afghanistan, served as the Information Operations Non-Commissioned Officer In-Charge and PSYOP planner responsible for planning, synchronizing CJTF-76 PSYOP objectives, monitoring all Information Operations and PSYOP for the entire Combined/Joint Area of Operations in Afghanistan, and responsible for recommending both Information Operations and PSYOP targeting priorities and appropriate media outlets. ● Monitored, prepared, and executed more the 30 PSYOP leaflet missions across the country of Afghanistan in support US and Coalition forces. Ability to coordinate aircraft and execution of short notice missions over known enemy territory was critical for executing time sensitive non-lethal effects to help shape the battlefield of ongoing major operations. ● Coordinated PSYOP planning in participation with recovery, humanitarian and crisis action teams and assistance. Served as the PSYOP member of Division Engagement Team that worked with local and tribal leaders to better forge communication and understanding of ongoing military operations and to best provide humanitarian assistance.● Served as the PSYOP liaison to International Security Assistance Force throughout the transition of stage IV combat operations and International Security Assistance Force taking over command and control of Regional Command East in Afghanistan.

● Serves as the Detachment Non-Commissioned Officer In-Charge of a 16-man Psychological Operations Detachment responsible for the PSYOP development in support of the Commander US Pacific Command. Supervised the extraction and collating of PSYOP related information and maintenance of databases and country files. Responsible for target audience analysis and analysis of enemy propaganda. ● Led the PSYOP Support Element in support of multiple MEDCAPs and development and distribution of PSYOP products in support of Crisis/Humanitarian missions and Joint/Combined Exchange Training TEAK PISTON, and BALAKITAN missions while deployed to the Philippines. ● Supervised the development of 12 PSYOP classes that were taught during Joint exercise TEAK PISTON while deployed to the Philippines. ● Served as the PSYOP Detachment Sergeant and mission planner for three Joint missions while deployed in support of Operation Enduring Freedom-Philippines counter-terrorism mission. Instrumental in the daily coordination and mission planning for all PSYOP activities on the ground by effectively communicating with Joint/Combined Task Force staff, Philippine Military, and local leaders. ● Coordinated training and execution of a company PSYOP Product Development Exercise, supervising the development of ten classes and over 20 PSYOP products. ● Directed the operations of a Republic of Korea-US Combined Product Development Center during multiple exercises while attached to the Korean Military National Defense. ● Served as the targeting NCO for the Combined Psychological Operations Task Force at the 7th Air Force in Osan Air Force Base. Coordinated closely with Task Force staff, Korean Military and on the ground forces to ensure accurate execution of PSYOP actions across multiple platforms, such as Electronic Warfare, leaflet bombs, radio, television, and tactical level engagement.

● Served as the Psychological Operations Staff NCO for the Information Operations Branch. Advised the Branch Chief on the deployment, employment, and logistical support of Army Psychological Operations in theater. Advised on matters relating to Psychological Operations support to deep operations, command and control warfare, Civil Affairs, non-combatant evacuation operations, and Information Operations. ● Coordinated PSYOP mission planning and training in support of multiple Non-Combatant Exercises/Operations. ● Ensured III Corps success in the targeting nomination process during their Battle Command Training Program Warfighter Exercise by providing instruction to the II Corps IO Cell and staff.

● Served as Team Chief in the Target Audience Analysis Detachment. ● Chosen to brief PSYOP mission to Special Operations Command-Central and Central Command commanders while deployed to Kenya in support of Joint Exercise Natural Fire 2000.● Served as the PSYOP Support Team Leader for Joint Task Force-South-West Asia. Provided mission planning and analysis, daily briefs to Task Force staff and Commander, as well as spearheading the effort to develop PSYOP products and building over 50 leaflet bombs to be used in theater.