Tom Reitz Email & Phone Number

O'Fallon, Missouri, United States

I bring over 25 years of chargeback experience with Mastercard. My individual and team responsibilities include making rulings on compliance and arbitration case filings; providing guidance and assistance to MasterCard customer’s concerning chargebacks, retrievals, and rule clarifications; providing customized on-site chargeback training; as well as presenting the regional MasterCard Efficient Chargeback Processing and Arbitration & Compliance training seminars. I’m also responsible for the changes to the chargeback rules. I am able to assist management with customer calls by providing information, direction, ongoing training and support to customers with questions that pertain to dispute resolution management and other exception processing related issues.

O'Fallon, Missouri, United States

Responsibilities include making rulings on compliance and arbitration case filings; providing guidance and assistance to MasterCard customer’s concerning chargebacks, retrievals, and rule clarifications; providing customized on-site chargeback training; as well as presenting the regional MasterCard Efficient Chargeback Processing and Arbitration & Compliance training seminars.

O'Fallon, Missouri, United States

Responsibilities include making rulings on compliance and arbitration case filings; providing guidance and assistance to MasterCard customer’s concerning chargebacks, retrievals, and rule clarifications; providing customized on-site chargeback training; as well as presenting the regional MasterCard Efficient Chargeback Processing and Arbitration & Compliance training seminars.

O'Fallon, Missouri, United States

Responsibilities include making rulings on compliance and arbitration case filings; providing guidance and assistance to MasterCard customer’s concerning chargebacks, retrievals, and rule clarifications.

Highlands Ranch, Colorado, United States

was responsible for all aspects of the cardholder transaction dispute cycle including chargebacks, representments, pre-arbitration and pre-compliance, adjustments and fraud reporting.I managed chargebacks issues through to final resolution including arbitration and compliance case filings.My duties include researching and analyze unique claims to ensure the best course of action. Claims are processed in strict accordance with Visa's operating regulations and federal regulatory standards in order to mitigate losses I directly communicate with Issuers and provide support regarding cardholder Risk & Fraud accounts.

Englewood, Colorado, United States

I was responsible for all aspects of the dispute cycle processing including processing representments, pre-arbitration and pre-compliance, and education to merchants.I managed chargebacks issues through to final resolution including arbitration and compliance case filings