Tom Rhoades Email & Phone Number

San Francisco, California

In my current role at Oura, I assist customers with a wide array of issues with a special focus on Shipping and Logistics. I work with our global carriers to resolve customs issues, lost packages, and various other logistical challenges on a daily basis. I work with various stakeholders within the company utilizing my experience to provide quick and.

San Francisco, California

In my current role as a Tier 3 advanced agent, I provide Wix user’s with advanced technical support and workarounds. Expert in all Wix products with a specialty towards merchant payment API’s.

South San Francisco

I help manage a team of 40 associates with 20 direct reports. I'm responsible for maintaining daily operations and team development. My department oversees all the returned merchandise and ensures only the highest quality items are put back in live inventory.

South San Francisco, CA

In this role, I was responsible for building specialized teams such as the Client Experience team and a team specializing in salvaging damaged merchandise in order to decrease lost profits. I recruited and managed both teams while assisting with the development of the Support Department and other special projects upon request.

As an Outbound Station Specialist, I lead a small team at the end of the production line responsible for ensuring every order met company quality standards prior to shipping to our clients. My team packaged and prepared pallets and staged them for shipping through a third party company for daily pick ups.

Burlingame, CA

In this role, I handled general administrative duties such as billing, patient care, scheduling appointments, prepped procedures, cast removals, record keeping, supply ordering, and interoffice communications.

San Bruno, CA

I was responsible for customer service, inventory management, employee training and development, building maintenance, special promotional events, ensuring accuracy for nightly deposits, and weekly schedules.

San Bruno, CA

Responsible for customer service, receiving weekly inventory, daily deposits, weekly schedules, recruiting, candidate interviews, seasonal floor moves, loss prevention, and special promotions.