I'm in the business of matching the right employees to the right positions with the right companies. This allows our clients to focus on building their core businesses. Our staffing business thrives on healthy client relationships. Since 1980 Link Staffing Services, has been helping our clients meet staffing needs from the highest quality labor pool in the industry. We serve a broad range of industries encompassing warehouse and distribution, call center services, manufacturing, business services, construction and much more. Our key to success in such a vast array of industries is twofold: trust and flexibility. Employers choose LINK because of our priority on workforce planning, our flexible staffing options and the fact that they can trust us to do what’s right, regardless of the circumstances. For Employers, you can count on LINK Staffing to: -Fill your staffing needs quickly, responsibly and to your satisfaction; -Help improve your profitability and increase productivity; -Offer you a larger workforce pool.http://www.linkstaffing.com

Auction.com is the nation's leading online real estate marketplace with over $20 billion properties sold since inception. Auction.com brings buyers and sellers together with an easy, transparent online platform that yields the true value of any real estate asset.-Responsible for daily contract processing for over 30,000 real estate transactions with an annual sales value approaching $10 billion.-Improved all critical KPIs by implementing business management strategies, process improvements and Six Sigma discipline:-Cost per contract down 58%-Turnaround time on contracts improved 50%-Customer fallout on contracts decreased over 33%-Contract reworks down to less than .5%-Managed all operations of an inbound call center with volumes of 125K calls a year, Reduced calls per contract by 25% and improved the abandoned rate by 40%.-Architect of a Technology Road Map which included a new automated processing system and user experience. -Maintained quality control of over 5000 unique commercial and residential contract documents.

I increased my management scope while leading the expansion of four diverse product lines encompassing payments, unemployment, and garnishment services. I achieved 12% FY portfolio growth, total revenues of $364M, and managed a staffing budget of $9M+.-I achieved expansive revenue/sales growth while supporting annual sales of $24M; attributable to strategic price modeling, simplified operations and targeted sales/marketing leadership. -I provided B2B sales support that encompassed training, direct technical assistance on prospect calls, pricing approval and strategy, client needs analysis, and solution mapping that included market gap identification. -I developed and executed expert single/multi-line product implementation strategy supporting $23M in net new business, and two- and three-digit margin increases.-I grew the company’s Paycard business from concept to core product that achieved margin growth of 343% with a $31M revenue increase; built high-impact B2B/B2C penetration strategies leading to 20% card acceptance. -I revitalized Garnishment Service business from a negative business to growth product, growing margins from -43% to 26% with revenue growth from $5M to $57M.-I ensured retention and service satisfaction for 2000+ nationwide clients annually, serving as conduit between sales and operations to ensure account support that included delivering solutions to meet complex client business needs. -I spearheaded the development of a portfolio wide implementation/integration ERP communication tool.-I leveraged client and vendor contract negotiation talents while managing the governance of various vendor partners.-My dedication to staff and teammates has led to consistently above average (80+ score) industry recognized employee engagement scores.

Established and directed all operations for $200M inbound call center that grew to become one of enterprise’s largest in the nation; executing improvement on all key call and service level statistics. Managed staffing budget of $5M+.-I achieved ASA < 15 seconds, <2% abandon rate, and sustained 80% service level in 20 seconds. I also implemented a strategy that improved first call handling by 25% within first year. -My strategy led to improved Client Satisfaction Survey Scores of 81%, well above national average, by identifying call trends, forming process improvement strategies based on mapping of top 25 call types and analysis of previous survey results. -I managed the roll out of workforce management and call monitoring tools, as well as a customized CSR dashboard.

I revitalized a $50M business unit performance that rose from the bottom to achieve a Top Five unit status ranking. Under my leadership my team realized a 13-point quality survey improvement, an 8% expense reduction, and a 19% productivity increase.I consistently achieved new business start plans of 120%+, increased referenceable clients ten-fold, and client implementation score by 12 points, nine points above the national average.

As the key liaison between ADP’s Tax Center and Regional Field offices, I managed the execution of 186K+ tax returns, drove performance improvements that increased productivity by 14%, and achieved top rankings on internal/external quality surveys.