Tom Shellard Email & Phone Number

Bristol, Gb

Malmesbury, England, United Kingdom

Malmesbury, United Kingdom

Bristol, United Kingdom

Working within the Process Analysis and Improvement Team, I worked on a wide array of different change initiatives:- Robotics Process Automation; defining and analysing requirements, prioritising solutions, managing stakeholders, producing design release documents- Creating a culture of continuous improvement; leading a virtual team of promoters, reviewing insight to identify opportunities for improvement- Process and customer journey mapping- Implementing process reviews and improvements- Delivering customer excellence

Bristol, United Kingdom

Handled technical motor claims including litigation and repudiations while acting as a referral point for my department. Created individual coaching plans to support the development of my team. SME project support for multiple initiatives including new system implementation. Worked with senior management to ensure key performance targets were exceeded.

Guildford, United Kingdom

Successfully offshored various claim types from the UK to our centre in India. Created project plans for the transitions in close engagement with our IT functions. Ensured strong collaboration and engagement, with individual responsibility for the leadership of a UK team set up to offer virtual support for the team in India. Presented regular progress updates to the project steering group.

Thiruvananthapuram Area, India

Trained and developed a new team of technical claims handlers that would enable a greater level of claims handling to be undertaken within the claims handling centre in India.