Tom Smit

Tom Smit Email and Phone Number

Driving transformational change and delivering innovative solutions that enhance customer experiences and operational excellence. @ The Adecco Group
zurich, zurich, switzerland
Tom Smit's Location
Best, North Brabant, Netherlands, Netherlands
Tom Smit's Contact Details
About Tom Smit

I have over 15 years of experience driving transformational initiatives and leading commercial operations across various sectors. Currently, as a Process Excellence Lead in the Global Delivery team for The Adecco Group, I design and implement advanced customer experience operating models, collaborating closely with key stakeholders to develop solutions and execute customer-centric business delivery strategies.In my previous role as a Transformation Officer at Adecco Group Nederland, I managed multiple projects aimed at improving performance and enhancing customer and colleague experiences. This included the successful implementation of Salesforce Service Cloud and the integration of digital tools like chatbots.Earlier in my career, I held commercial leadership roles at Tempo-Team and JMW, where I oversaw account and sales management, developed innovative HR services, and delivered high-quality staffing solutions to the hospitality sector.My expertise includes process design, stakeholder management, performance management, and a strong focus on value realization and governance in project and program management.

Tom Smit's Current Company Details
The Adecco Group

The Adecco Group

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Driving transformational change and delivering innovative solutions that enhance customer experiences and operational excellence.
zurich, zurich, switzerland
Website:
adeccogroup.com
Employees:
22769
Tom Smit Work Experience Details
  • The Adecco Group
    Process Excellence Lead
    The Adecco Group Oct 2023 - Present
    As a Process Excellence Lead, I drive initiatives to optimize operational and financial performance, improve client satisfaction, and streamline business delivery. By implementing innovative solutions and defining strategic operating models, I ensure consistent, high-quality outcomes for global clients, leveraging collaboration across diverse teams and advanced technologies to deliver measurable results.
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  • The Adecco Group
    Subject Matter Expert After Sales - Global Middle Office
    The Adecco Group Sep 2022 - Sep 2023
    Nederland
    Responsible for designing and implementing transformational call center and customer experience technologies. Concretely; designing the new customer centric model, integral process creation collaborating with key stakeholders and develop IT solutions. Drive and support global roll-out for the Middle Office building block Aftersales to deliver the end-to-end solution.
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  • Adecco Group Nederland
    Transformation Officer
    Adecco Group Nederland Jul 2017 - Sep 2022
    Zaltbommel
    As transformation officer I work on several initiatives as project and change manager aiming on performance growth, better customer (client & candidate) and colleague experience. Examples are the development and implementation of Salesforce Service Cloud, digital tools (chatbots) and new business processes. My responsibility is to support teams to investigate, understand, present and implement solutions. Therefore I develop the baseline and value stories and describe the benefits, align business requirements with IT or digital teams and secure good implementation. I have special interest for value realization and governance activities part of project management.
  • Tempo-Team
    Commercieel Manager
    Tempo-Team Sep 2015 - Apr 2017
    National
    Commercial lead for the single brands JMW, SPARQ and Mailprofs of Tempo-Team Group, part of Randstad Nederland. These three specialty brands deliver excellent HR services for clients in the hospitality and facility market. Core responsibilities; product, concept, sales and proposition management, managing the account and sales teams, member of management team.
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  • Jmw
    Commercieel Manager
    Jmw Oct 2008 - Sep 2015
    JMW Horeca brings u unique staffing concept into the Dutch hospitality market. Our quality concept consists of extended training of our temps, centralized planning, fully equipped employees and 24/7 accessibility. With more than a decade experience in this market we have extended knowledge of the wishes, needs and necessities of our customers. Every day we work hard to make our mission statement happen: If Quality determines your choice.I am responsible as national account manager for our A-status customers.
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  • Tempo-Team
    Account Manager
    Tempo-Team 2004 - Sep 2008
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  • Pathe Nederland
    Operations Manager
    Pathe Nederland Feb 2003 - May 2004
    View

Tom Smit Skills

Management Operations Management Coaching Food And Beverage Social Media Hospitality Event Management Catering Training Change Management Recruiting Hospitality Management Dutch Account Management Food Hotels Hotel Management Hospitality Industry

Tom Smit Education Details

Frequently Asked Questions about Tom Smit

What company does Tom Smit work for?

Tom Smit works for The Adecco Group

What is Tom Smit's role at the current company?

Tom Smit's current role is Driving transformational change and delivering innovative solutions that enhance customer experiences and operational excellence..

What is Tom Smit's email address?

Tom Smit's email address is sm****@****ail.com

What schools did Tom Smit attend?

Tom Smit attended Hotelschool Den Haag (Met Vestiging In Amsterdam), Nima B Sales & Account Management.

What skills is Tom Smit known for?

Tom Smit has skills like Management, Operations Management, Coaching, Food And Beverage, Social Media, Hospitality, Event Management, Catering, Training, Change Management, Recruiting, Hospitality Management.

Who are Tom Smit's colleagues?

Tom Smit's colleagues are Bogdan Cismas, Mabel Flores, Peter Guinan, Rekha Verma, Lessly Andrea Castellanos Avendaño, Sirin El, Mamen F..

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