Tom Smith Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

Lead performer and assistant director, managing performances, client workshops, and team coordination for an improv comedy troupe.-Developed and led corporate improv workshops to enhance employees' critical thinking, communication, and problem-solving skills.-Assisted in acquiring two new contracts, that have been renewed annually since 2016 -Scheduled practices and workshops, ensuring consistent team training.-Created training materials for ongoing skill improvement.-Managed client communications, venue negotiations, and contracts.-Oversaw finances and budgets, negotiating fair salaries for performers.-Coordinated travel arrangements for performers and staff.-Has experience creating SOP for content creation-Performed to crowds of over 1000 people.

-Organize and lead game sessions, including scheduling, organizing locations, & preparing materials (character development, prop/tool acquisition, world-building)-Developing and adapting scenarios to address player decisions and unexpected events-Coordinating group schedules and dynamics, conflict mediation and collaborative problem-solving-Technical writing of prudent reference notes, updated regularly with a strict bi-weekly deadline

Calgary, Alberta, Canada

Responsible for the setup and operation of small to large-scale audiovisual systems for live events while ensuring the utmost client satisfaction.-Managed a tech crew of 7 to 20 people teams for live event production, including lights, sound, and AV equipment.-Organized and produced live, hybrid, and virtual conferences with up to 35 speakers and 1000+ attendees.-Maintained communication with clients, meeting production expectations and addressing concerns.-Successfully navigated unexpected event complications, ensuring smooth operations.-Coached clients in public speaking techniques for stage presentations.-Enhanced health and safety protocols with new equipment and first aid training standards.-Established partnerships through new client relationships.-Operate and manage live audio mixing consoles and recording equipment for high-quality sound and video.

Coordinating internal resources to produce high-quality content and communications/marketing materials on a regular basis.-Developed and executed engaging and innovative content strategies for various platforms.-Produced high-quality written and visual content for social media, websites, and marketing materials. -Developed and executed a campaign featuring 7 full-length content pieces, aimed at improving morale and increasing public awareness. -Collaborated with cross-functional teams to brainstorm and execute creative ideas to foster engagement in residents (organized games, activities, and conversations).

Calgary, Canada Area

Responsible for creating and managing team schedules, prioritizing tasks and ensuring the execution of all responsibilities.-Escorted high-valued talent ensuring they met their needs and maintained their schedule throughout the day-Coordinated with various guests and other crew members to maintain supplies, stocks and equipment.

-Managed bar operations and front-of-house logistics for large-scale events, overseeing staffing, inventory, and scheduling across multiple departments, while ensuring compliance with health and safety protocols.-Acted as the primary point of contact for patrons, resolving inquiries and complaints to ensure a positive guest experience and smooth event operations.-Developed and conducted training programs for over 20 new hires, fostering team cohesion and elevating service standards across departments.-Analyzed customer input and created new programs to directly improve patrons' overall experience. --resulting in an overall satisfaction improvement of 12%

Dynamic and customer-focused cashier with a proven track record of delivering exceptional service and ensuring seamless transactions.-Efficiently facilitated customer transactions with speed and accuracy.-Delivered exceptional customer service, enhancing the shopping experience.-Accurately scanned items and processed a variety of payment methods.-Maintained a clean, organized, and welcoming checkout area.-Communicated current promotions and special offers to customers.-Handled returns and exchanges while adhering to company policies.-Addressed and resolved customer inquiries and concerns promptly.-Collaborated with team members to support smooth store operations and customer satisfaction.-Demonstrated reliability and a strong work ethic in a fast-paced retail environment.

Innovative leader who fostered a vibrant collegiate improvisational theatre community at Mount Royal University, driving growth and engagement through strategic initiatives and leadership.-Founded and led a dynamic improv club with 50 performers active throughout the year.-Established a financial award program to support and incentivize Improvination members.-Developed a comprehensive improvisation training program.-Organized guest speakers and competitive appearances to enhance member skills and exposure.-Created a professional reference program for club members to facilitate career growth.-Formed and led an Executive Team, conducting effective board meetings.-Organized and led a competitive improv team, achieving notable successes.-Planned and executed catered stage performances for audiences of 50+ paying attendees.-Coordinated joint club projects, attracting paying attendees and fostering collaboration.

As a seasonal groundskeeper, I diligently maintained and improved outdoor spaces. I performed tasks such as mowing, trimming, and landscaping to enhance the appearance of the property. I also assisted in planting flowers, trees, and shrubs, while ensuring proper irrigation and upkeep. My responsibilities included litter removal, routine maintenance of equipment, and contributing to a safe and aesthetically pleasing environment for visitors.

Three Streams Engineering

As an Administrative Assistant, I excelled in data acquisition and entry, ensuring accurate and organized records. I effectively coordinated project data, contributing to seamless project management. Additionally, I played a key role in updating the Safety Manual to align with Provincial Standards, enhancing workplace safety and compliance.

Radio, Television, And Broadcast News Diploma, Communication And Media Studies

Activities and Societies: Social Media Specialist, of the RTBN Leadership ClubElected Head of Social Media, of the RTBN Club Organized.

Computer Science, Incomplete

Activities and Societies: President of the MRU Improv team

High School Diploma With Honnors