Tom Spicer Email & Phone Number

Estero, Florida

Coordinated Internet department’s sales and review daily strategies. Respond to each Internet lead, follow thru to sale.• Doubled the Internet department for the dealerships sales resulting in 12+monthly sales with an average sale of $3200 PVR. • Established a Better CSI for the Internet department, moved from a 70% score to a current score of 97%.• Ranked #9 in the Miami Zone for Ford Motor Company e2 Customer Excellence program for 2012.• Researched lead generation, marketing strategies, and pricing to enhance sales programs.

Estero, Florida

• Coordinated preowned department’s sales.• Increased dealership ranking to the top 5 in the Miami zone for CPO sales.• Established vehicle buying process within the department.

Dublin, Ohio

Promoted to oversee all business operations. Supervised staff of 300. Reviewed overall figures daily for each automotive department. Coordinated daily meetings with Controller to examine and organize cash flow and floor plan. Managed all print and electronic advertising purchases. Conducted daily meetings with department managers to discuss profitability and areas of concern. Handled weekly communications with owner to evaluate operations and revenues. Worked with staff to purchase vehicles from online auctions. Directed business improvement meetings. Assessed inventory and managed new vehicle purchases. Created and executed contracts-in-transit plans.• Expanded total monthly vehicles sales by 175%. • Improved net revenue to more than $3.5M per year.• Generated turnaround in body shop leading to positive monthly cash flow. • Increased CSI for company from 60% to 90%. • Recognized for having 1 of the nation’s best Honda Excell programs.

Dublin, Ohio

Reported directly to the Owner and managed staff of 10 plus a Controller. Evaluated profitability for all departments at each dealership. Conducted regular meetings with each department manager and the owner to discuss problem areas and revenues. Attended business improvement meetings. Handled all electronic and print advertising buys. • Reduced payroll and office expenses 75% by organizing and managing 1 central business office covering all 3 dealerships. • Established contracts-in-transit department leading to reduction in delivery time from 10 days to less than 3 days and improved cash flow.

Coordinated meetings with all Internet sales staff to review daily strategies. Examined all Internet deals. Evaluated problem areas with the owner as well as used and new car managers. Assessed inventory levels and determined necessary purchases. Attended business improvement meetings. Handled payroll and hired personnel. • Created Internet department for both dealerships resulting in 300+ monthly sales. • Established commission structure for sales force. • Researched lead generation, marketing strategies, and pricing to enhance sales programs.

Managed staff of Sales Representatives and Installers. Reviewed daily business plans with sales force. Directed all daily operations including HR, payroll, ordering, and training. Coordinated meetings with Managers, Installers, and an Accountant to discuss areas of concern and profits. Handled inventory purchases. Communicated with factory rep.• Purchased company from the first and largest Cellular One agent in the region. • Expanded the customer base from 750 to 5300. • Recognized as 1 of the largest Comdial business phone installers in Central Ohio.