Service Delivery Manager
Current• Responsible for supporting global clients and their daily operations of Electronic Data Interchange with 36 employees located in US, Hungary, China and India with $2 million budget. My team interacts with various business groups, plants, customers, suppliers, IT departments and vendors to assure all EDI data is successfully transmitted in and out of the systems to partners accurately and timely. I work with business leaders to assure proper support and issue resolution expectations are achieved.• Oversight of the implementation of customers, suppliers, ERP launches, EDI applications, and servers. In addition, I work with other vendors for any issue resolutions.• Facilitate continual improvements from all team members and systems.• Status reporting to middle and senior management.