Tom Steiner Email and Phone Number
Tom Steiner work email
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Tom Steiner personal email
I am an enthusiastic person focused on bringing my best self to everything I do. During my career I have always been people facing and look for ways to help other people. Servant leadership is how I focus on leading the teams I work with and the people I serve. Asking questions that help me understand what peoples real needs are help me to respond quickly with an effective response to the root issue. I graduated from Ball State with a Bachelors in Psychology with minors in Religious Studies and Sociology
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Customer Support ManagerLineleader By Childcarecrm Nov 2023 - Present>Promoted to manager after 7 months in tier 2>Changed priorities and responsibilities to reduce a ticket backlog in FreshDesk by 25% in the first 50 days>Altered the schedule that people were in chat to increase team wide CSAT to 92.1 in the first 50 days (87.4 in the 50 days prior to promotion)
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Customer Support Representative Tier 2Lineleader By Childcarecrm Apr 2023 - Nov 2023>Received promotion for outstanding work>Employee of the month in May 2023>Subject Matter Expert for part of of platform and assisted outside the support team including Product, Implementation, Customer Success, and Development. >Helped with training two teammates to handle increasing ticket volume as company grows>Became first touch point for all challenging tickets>Consulted on most issues surrounding customer success of our enterprise level clients>Met with C-Suite enterprise level executives one on one to understand their support issues and assist the customer success team>Became dedicated support rep to enterprise level clients
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Customer Support RepresentativeLineleader By Childcarecrm Jan 2023 - Mar 2023>Successfully navigated a merger and joined a new larger team and organization.>Lead the Freshdesk scoreboard for the 4 months of 2023. (points acquired for closing tickets within SLA)>More than doubled the points of second place for the first 3 months of 2023>Learned to use both FreshDesk and Intercom>Closed 850 tickets in FreshDesk and 1100 Chats in Intercom>Assisted company wide in helping new coworkers understand the new product the company had just bought.
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![Momentpath [Acquired By Childcarecrm]](https://cimg.aeroleads.com/ln/logos/cd/16f473632e73b09a996e45d6b080d7dc.jpg)
Customer Support RepresentativeMomentpath [Acquired By Childcarecrm] Aug 2022 - Dec 2022>Quickly onboarded and ran support solo within three weeks of start date>On a small team of 7 contributed well beyond support by learning to do QA, calling and emailing customers to seek payment, held one on one customer success meeting and began creating a video based customer education series to promote ongoing customer onboarding, education and retention of clients.>Did not have to wait to be told what to do thrived in a start up environment. >Learned to use Hubspot for Support. -
Business Development RepresentativeBloomerang Apr 2021 - Jul 2022Indianapolis, Indiana, United StatesReach out to set appointments with MQLs from an inbound pipeline. Through a brief unscripted interview, I qualify those leads for the sales team. I then make an introduction to their rep in an efficient manner. Achieved quota in Q2 (123%) and Q4 (107%) in 2021Learned to use Salesforce and OutreachSourced more than 850 new customers generating over $875,000 in ARRLead the team in closed won ARR sourced from January 2022 to July 2022 -
Account AssociateBloomerang Feb 2020 - Mar 2021Guided customers through a consultative discovery of their needs and building personalized solutions. Demonstrated those solutions at a separate meeting and presented a customized contract to the customer to obtain new businessClosed more than 110 deals resulting in over $115,000 of revenueWorked with teammates to create a new cadence to produce additional ARRMentored teammates to drive success of the whole team
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Director Of Youth MinistrySt. Christoper Jun 2006 - Jan 2020I worked with teens and their families to help them grow and identify as Catholic. I worked with a small team to plan and lead weekly meetings and special events is how I had success. In this position, I grew the following skills: organization, public speaking, relationship building, budget management, problem solving, and leadership.I led a deanery (group of church from around our area) trip to Washington DC for 4 years. This included creation of sign up forms and sign up process, organizing all transportation, creation of itinerary, planning of all meals and lodging, creating and staying within a budget, and working with motor coach operators to make adjustments based on weather. I have hired and managed one subordinate during my time at St. Christopher.
Tom Steiner Education Details
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Psychology
Frequently Asked Questions about Tom Steiner
What company does Tom Steiner work for?
Tom Steiner works for Lineleader By Childcarecrm
What is Tom Steiner's role at the current company?
Tom Steiner's current role is Always Curious | Servant Leader | Growth Mindset.
What is Tom Steiner's email address?
Tom Steiner's email address is to****@****ath.com
What schools did Tom Steiner attend?
Tom Steiner attended Ball State University.
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2mercer.com, deloitte.com -
Tom Steiner
Dearborn, Mi2ford.com, umd.umich.edu1 +131324XXXXX
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Tom Steiner
Steuben County, Ny2corning.com, corning.com3 +160797XXXXX
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