Tom Stevens Email & Phone Number

World-renowned remote access software innovator, AnyDesk, has quickly become one of the 50 fastest growing businesses in Germany and is now expanding into The Americas.Receive leads from marketing automation tool that are marketing qualified and follow up with them for sales qualification. Manage sales funnel and health of leads program. Receive inbound phone calls that overflow from Sales Representatives, and handle live chats with potential prospects on website. Perform outbound calls to lists of contacts, and work with a Marketing Automation System to keep track of lead quality, and close deals.

Clearwater, Fl

Zelis Payments is a leading healthcare payments technology company dedicated to delivering value via exceptional client experiences. My Responsibilities included assessing the needs of nationwide healthcare providers, healthcare systems, and dental providers and helping them with a solution to their cash flow problems.Partner with over 180 third party administrators to help establish or improve upon and streamline the delivery process of insurance payments via phone and email.Ensure superior customer service levels including resolving customer concerns and following up on all communications in an efficient manner.Manage lead base of providers in proprietary CRM platform.Adhere to all Hipaa and PHI regulations to exceed minimum quality assurance scores and monthly targets in regards to calls and revenue.

Clearwater, Fl

Senior Sales Agent Lead Inside Sales Representative Meet or exceed 100% daily sales quotas  Have outstanding quality scores – 98%+ Work well with all other teammates  Assist in training of new hires  One of ten sales agents (out of 150) chosen for pilot work from home program. Trained as “Super User” for our new computer program, will be training my team during roll-out

Largo, Fl

Customer Service Supervisor Manage a Medicare supplement customer service phone team of 6-20 people. Interview, hire, and train new employees. Submit daily phone audit reports. Write monthly employee reports and reviews Responsible for maintaining a high quality of work, highly focused on our customers expectations. Complete weekly audits on employees. Handle any dissatisfied callers; settle disputes with providers, policy holders or agents. Organize and conduct weekly training for all the customer service and claims units. Review any incoming or outgoing correspondence dealing with Medicare supplements. Support underwriting in selling and supporting policies Organize and maintain a floating monthly work schedule for employees. Play a key role in retention and satisfaction rates