Tom T. Email & Phone Number

Glenview, Il, Us

Chicago, Illinois, United States

Chicago

As a Cisco systems architect, I am responsible to consult and support specific customers in my region. My support scope consists of advising the customer of the industrial trends and help to design and architect their network to accomplish the customer's business requirements The networking world is evolving faster than ever. New innovations in technologies and architectures are a must to help the enterprise to improve its business outcomes. I visit my customers to build relationships and become their trusted advisor. My goal is to become a significant part of my customer's business planning and strategy team to help them be successful.My expertise revolve around:> Analyze the business requirements and understand the customer's business and technical challenges.> Work with the customer's leadership and engineers to come up with the right strategy resolving their business needs.> The strategy is comprehensive including: - User and application access - User, application, and physical Security - Remote work - Cloud architecture (Private or public) - Collaboration - Observability - Disaster recovery

Arlington Heights, Illinois

As a consultant, I support customers traveling from all around the world with Cisco routers and switches configuration to train them to succeed in their careers in obtaining the Cisco CCIE certification. Some of the tasks I had to do were:> Develop and design training material> Configure the Cisco routers and switches to the specifications of the design> Note all the results and explain them> Help the customer understand all the facts and the scenarios at hand.An additional task was to actually talk to these customers about issues at their networks and help them troubleshoot and resolve the problem their networks had. Also, help the customer to re-design and network to be able to achieve their business requirements.

Arlington Heights, Illinois

Conduct day to day business operation of developing Cisco CCIE program training material and conducting the actual training. Also participated in network consulting services to key customers.

Waukegan, Illinois

Managed the field technical support group to service the US midewest and parts of Canada regions. As a manager I was a mentor to the engineers in the field. I also had the responsibility to reach the field technical support financial goals. Some of my day-to-day tasks were: - Help to assign work tasks to the engineers - Manage the field technical support internal call center - Run financial and utilization reports to keep track of the group's performance - Engage in the engineer's personal career development and training - Visit key customers to build our relationships and improve customer satisfaction

Master Of Business Administration (Mba), Leadership, Change Management Specialization And Minor In Digital Marketing, A

Masters, Electrical Engineering & Computer Science

Ccie, Information Technology

CCNA, CCNP, and CCIE R&S

B.A, Electrical Engineering And Computer Science

Activities and Societies: Golden Key National Honor societyGraduated as an electrical engineer. Masters in Electrical Engineering - System.