Tom Taylor Email & Phone Number

•Spearheaded customer deployments of Microsoft Sentinel, a cloud-native SIEM and SOAR solution, across customer servers and endpoints to modernize security monitoring and response capabilities•Orchestrated the rollout of Microsoft Defender for Endpoint across client deployments, leveraging its EDR capabilities for advanced threat detection, automated investigation, and remediation•Managed cross-functional teams to integrate Microsoft Sentinel with existing security tools and data sources, enabling centralized collection and correlation of security events• Drove user training and knowledge transfer initiatives to ensure effective adoption and utilization of Microsoft's SIEM and XDR capabilities across customer security operations teams•Utilized a combination of Smartsheet, Salesforce, ServiceNow, and project management frameworks like RAID and RACI to streamline project tracking, customer relationship management, IT service management, and risk mitigation for the SIEM deployment projects

Dell purchased SecureWorks in February 2011•Manage multiple customer deployments simultaneously, juggling activities and priorities accordingly•Create and manage overall project plans for customer deployments•Coordinate and manage project schedules, meetings, and other related project activities•Define and manage critical success factors in conjunction with the customer•Proactively ensure successful completion of all owned implementation related projects•Facilitate decision making with customer stakeholders, balancing the needs of different constituencies and facilitated consensus in the customer’s organization•Identify, prioritize, mitigate, manage and resolve project issues, constraints, dependencies and risks in conjunction with the customer•Provide accurate reporting and metrics for internal and customer facing requirements•Provide revenue-related projections on an ongoing basis based on varying degrees of completion of the deployments•Communicate ongoing status and issues to the customer and escalate critical conditions to internal Dell SecureWorks management•Exemplify excellent customer service delivery by ensuring all customer needs were addressed and regular communication and feedback occurred•Support Dell SecureWorks sales, contracts and billing, and Secure Operation Center (SOC) teams by completing project, service, and process related requests

SecureWorks acquired the VeriSign Managed Security Services in July 2009.•Inventory Management-Shipped and received hardware related to deployment activities-Maintained accurate and current inventory records of all hardware-Performed inventory cycle counts and investigated discrepancies-Monitored daily provisioning schedule and staged necessary equipment-Understood and identified inventory threshold levels to ensure sufficient hardware and supplies are on hand at all times•Manufacturing-Provisioned hardware related to deployment activities-Ensured all relevant build and shipping information is entered into appropriate systems-Updated project manager of manufacturing status•Project Management-Supported internal initiatives that required additional project management support-Developed project plans and associated communications documents-Tracked project milestones and deliverables-Maintained MSS metric reports

Please see experience listed under Secureworks

•Responsible for inventory control of both raw materials and finished goods (1000+ items)-Worked with Master Scheduler to control flow of inventory using Just-In-Time (JIT) methods-Accuracy of Work in Process (WIP), Bill of Material (BOM) structure, SKU creation and data entry-Developed and implemented aggressive material cost and inventory reduction targets and increasing inventory turns-Reduced inventory investment by $2 million-Scheduled and lead physical inventory on both quarterly and year-end basis at multiple facilities-Implemented a cycle counting program to increase accuracy of inventory-98% accurate during 2nd quarter & 3rd quarter 2007 inventory•Responsible for overseeing all purchasing functions-Vendor relationships, controls, and measurements-Notification and resolution for all material discrepancies-Created & implemented second source policy for key products-Created & implemented company’s purchasing policy-Created & implemented company’s vendor review policy•Responsible for building and developing inventory and purchasing team•Member of the NaVision ERP implementation team-Reviewed & documented current system processes-Problem solved and outlined future system processes-Process owner & trainer