Tom Walsh Email & Phone Number

United Kingdom

• Leading Sophos' flagship Intercept X Endpoint Protection product, which powers Sophos XDR and MDR solutions and protects over 20 million devices worldwide
• Delivering world-class endpoint protection, response, and threat hunting capabilities
• Collaborating with cross-functional teams, including engineering, sales, marketing, and customer support, to ensure successful product delivery and adoption

• Owning the management and delivery of Sophos' endpoint, mobile, and encryption products
• Providing advanced threat protection and visibility to empower security analysts and incident responders
• Working closely with customers and partners to gather feedback, understand their pain points, and translate these insights into valuable product features

Helping Sophos understand how it measures up against the competition. Researching, analyzing, testing and documenting security products, Working closely with Product Management, Sales, Marketing, Engineering and other stakeholders to articulate our strengths and areas to defend. Disseminating information through documents (e.g. battlecards) and.

Owning the technical support and services relationship with high profile customers. Acting as a trusted adviser, having a strong understanding of customer environments and their specific requirements. Performing product Health Checks to ensure optimal configuration and improve customer's security posture.

Planning and delivering new software implementations/upgrades. Liaising with customers to gather requirements and ensure timely delivery of projects. Managing a team of colleagues during an upgrade. Technical responsibility for tender bids and other pre-sale activities. Delivering internal and external training to a range of audiences.

Providing expert support and advice to customers in the use of clinical applications. Working with other teams (Implementation, Development, Sales) to investigate and resolve issues in a thorough and timely manner. Utilising various tools (e.g. SQL scripts, database skills, interface messaging log files, server tools) to identify and diagnose problems.

Implementation and support of a web based safety reporting tool (Datix), and digital devices to capture rapid patient feedback (Patient Experience Tracker). Using this information to engage with stakeholders and negotiate service change. Coordinating the hospital’s formal response to complaints and safety incidents.