Tom West Email & Phone Number

Ft Lauderdale

NOVA SOUTHEASTERN UNIVERSITY (NSU), Fort Lauderdale, Florida • March 2011 - PresentOne of the premier, private, not for profit, Medical Research Universities in the US, with 30,000 students and over 6,000 employees globally.Vice President and Chief Information Officer (CIO)Provide strategic transformational leadership and direction of Information Technology in direct support of NSU’s core 2020 mission and values. Direct the IT Organizational Division consisting of 300 FTE’s, an end-user base of 60,000, for a $1.5B University. •Successful implementation of NextGen EHR and Ellucian new Enterprise CRM in conjunction with the Research University's 2020 strategic vision.•Built a new centralized high performing IT team by creating a shared services organization resulting in improved customer satisfaction, high quality service and SLA’s for all services.•Successfully trained 50 blackbelts, 80 green belts and over 200 yellow belts in six sigma quality.•Comprehensive technical redesign of 18 business unit’s infrastructure, AV, networks and support.•Built and staffed a new Clinical Informatics organization to support 40+ clinics.•Migrated 60,000 students, 150,000 Alumni and 6,000 faculty to the new Canvas LMS.•Designed and built the a new support infrastructure for a new $80MM global center for pure clinical research.•Designed and built the architecture for the Guy Harvey $50MM Institute for cutting-edge marine science research.•Built and staffed a new world class Innovation Lab for leading technology research and development.•Lead a 100% redesign of all WIFI and cellular services while automating 90% of our academic/clinical systems.•Built and migrated into a new world class data center with 100 GB network access for research.

Recruited by HCN to execute an aggressive growth strategy. Responsible for developing the strategic and tactical plans, along with budgets for all Global IT departments. Key member of the Executive team. •Created a technical vision for the company while leading the implementation of new technology projects and product lines to deliver IT services and electronic health records (EHR) technology.•Engaged in to all business planning/growth strategy regarding technology and systems required.•Establishes long-term needs for developing enterprise information systems, and strategy.•Developed the strategy and architecture to support a very successful $300M spin off.•Ensure reliability of corporate data, proprietary information, and intellectual property. •Functions as CIO/CTO for all 900 HCN EHR customers.•Manages the requirements process for large-scale projects and priorities across the business.

Ft. Lauderdale

Recruited to execute growth strategy involving acquisitions and international expansion. Supervise a team of five leaders and over 450 indirect employees. Grew the IT teams from 15 employees in 2004 to 450+ indirect reports today. This includes 100+ application developers, 25 quality assurance, 10 PMO, 50 field engineering, and 180+ in technology operations. To support 100% uptime, we delivered fully redundant networks; never fail Email, and a primary (99.999%) data center in Chicago and disaster recovery centers in Georgia and Florida. •Played key role in aggressive growth from $200M to $2.5B and 15 to over 450+ employees in 5 years.•Executed an IT strategy that enabled a 10-fold increase in customers (students) in 4 years.•Designed and built a highly innovative 4000+ seat Genesys driven call center. •Designed and built the on-line architecture that handles over 60,000 students, using Near Shore and Off Shore developers.•Installed a new content management system, LMS, CRM, and customer/employee facing portals. •Designed and built a new world class Kaplan University marketing web site “Kaplan.edu”.• Led the integration of over 90 business locations under one customer management system and one Oracle financial application (Oracle 11.5.10 and DB version 9i), including Europe and Asia. •Built fully encrypted internal and external Email for 100% uptime and to support 100,000+ mailboxes. •Managed systems such as, Oracle, Citrix, PeopleSoft Payroll/HRMS v8.x, PHP, Linux, Apache, MySQL, Java, J2ee, and .Net, web posting tools.•Designed and built a new 300,000+ user seminar and CRM system, using six sigma methodologies.

New London/Norwich And New York

Reported to Pfizer’s EVP of Bioinformatics and EVP of Corporate IT. Created Pfizer's technology road map, and three-year IT strategy after the acquisition of Warner Lambert. Implemented, long term technology strategy for internet growth, application development, offshore sourcing, vendor relationships, and product standardization. •Managed IT integration of Warner Lambert and Pharmacia Inc. into Pfizer’s global organization.•Directed creation of Pfizer technology roadmap, IT strategy, and the development of tools and processes to manage the newly integrated global IT organization. This included Oracle 9i financial and HR systems with Mercury application modeling.•Provided extensive IT support for Pfizer’s ERP, Manufacturing, sales and distribution channels.•Introduced innovative solutions that reduced unit costs for core services by over 40% including MPLS-based global network, “utility-model” servers and new storage area solutions. •Developed and installed new Oracle Treasury Management System for Finance.•Co developed with informatics team a gECR (Global Compound Registration) application.•Managing team of developers and analysts, near shore and offshore, for custom software development, support, and operational services. •Supported all laboratory application development and manufacturing operations across 4 global R&D locations with 16,000+ scientists, by leveraged near and off Shore support.•Consolidated all IT support teams for both acquisitions into one global support/development team.•Consolidated all R&D data centers into New York, New Jersey, Sandwich England and Ann Arbor Michigan.

Reported to the EVP and CIO of Global IT, while directing 3500 IT employees in 24 countries responsible for managing WAN, LAN, Internet, e-commerce, application development, and IT operations. Created new vision and roadmap based on speed and simplicity, which required migration of business applications from legacy mainframe systems to new server and Internet technologies. Accelerated eBusiness activities by assembling multi-disciplined support teams. Led teams both near shore and offshore, for software development, application and operations support.•Accelerated smart sourcing activities, and provided direct leadership for near and offshore support.•Implemented an enterprise network plan for voice, video and data ($20million savings). •Steered the technology portion of the merger and acquisition of Confia Bank (2nd largest bank in Mexico).•Drove outsourcing activities, such as desktop services, and development, ($30 million savings). •Designed and implemented a new e-Commerce and Internet business plan including organization design, operations, customer care, enterprise architecture and Intranet technology. •Co lead the corporate strategy for consolidating nine call centers; seven mainframe-computing centers; and a global enterprise network plan for IP voice, video and data covering 24 countries (savings in excess of $200 million over 5 years).•Directed all Project Management activities for Internet/Intranet, Financial, Citrix, PeopleSoft, UNIX, VMSNovel 4.1, Windows NT4.0, Lotus Notes, OpenMail/cc: Mail and Security applications in 22 Latin American countries

GE, Global organization of businesses in infrastructure, manufacturing, finance, media, healthcare, and environmental technologies. Responsible for delivering information technology capabilities to employees worldwide, including voice, data networks, enterprise applications, engineering and manufacturing operations. Latin America Regional Director of Corporate Information Technology (1994-1998)Asia Pacific Regional Director of Corporate Information Technology (1990-1994)Managed planning and implementation of infrastructure and manufacturing services in Latin America and Asia Pacific regions. •Enhanced business results by executing strategic program plan in 22 Latin American countries, enabling implementation of financial, HR, and CRM applications. •Built support teams for all regional corporate facilities to deliver consistent desktop, WAN, LAN, and voice suite of services to corporate and manufacturing facilities.•Created enterprise network program for voice, video, and data covering 14 Asia Pacific countries, including India, China, Hong Kong, and Japan.•Implemented Six Sigma-based approach to service delivery.Director, GE Nuclear, Medical, Aerospace and Engineering Services Divisions (1985-1990): A broad background in hands on systems engineering, computer center operations, network design and global manufacturing support. Responsible for planning, installing and maintaining all computer systems, email, networks and corporate applications for several GE businesses. Extensive experience with SUN, HP, DEC, Mac, IBM mainframe and client server environments. In-depth hands on experience in design, cost/benefit analysis, requirements generation, and technical performance validation. Received DOE “Q” security clearance and worked on top secret projects for two years with GE Aerospace. Extensive in region experience in Singapore, Hong Kong, Japan, Australia, South Korea, India, China, South America, Mexico, and Europe

Global

A broad background in hands on systems engineering, computer center operations, network design and global manufacturing support. Responsible for planning, installing and maintaining all computer systems, email, networks and corporate applications for several GE businesses. Extensive experience with SUN, HP, DEC, Mac, IBM mainframe and client server environments. In-depth hands on experience in design, cost/benefit analysis, requirements generation, and technical performance validation. Received DOE “Q” security clearance and worked on top secret projects for two years with GE Aerospace.

Mba, Business Finance

Engineering, Computers

Executive Leadership Program

Executive Leadership Program