Tom Whitaker Email and Phone Number
As a senior living leader with a Master of Arts and a Master Certificate in Hospitality, I have a passion for providing supportive, effective leadership and the best possible hospitality experience to our residents. I have over four years of experience in various roles at The Carrington at Lincolnwood, a large senior community in Illinois.I ascended to the Executive Director position during the COVID-19 pandemic in 2020 and successfully navigated the challenges of ensuring the safety, health, and well-being of our residents and staff. I also increased the community occupancy from 59% to over 93% in 2022, earning the Best of Independent Living rating from US News and World Report. I have strong skills in system implementations, customer service and relationship management, front line operations, accounts payable and receivable, general ledger, data analysis, report generation, and team management and development.I made the decision to step down in May 2023 to focus on family time before exploring new opportunities in the fall. I am looking for a senior leadership role in the senior living or hospitality industry, where I can leverage my expertise, experience, and passion to make a positive impact on the lives of seniors and their families.
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Director Of OperationsCommunity Partners For Affordable HousingUnited States -
Director Of OperationsCommunity Partners For Affordable Housing Jan 2024 - PresentLibertyville, Illinois, United States -
Executive DirectorThe Carrington At Lincolnwood Aug 2020 - May 2023Lincolnwood, Illinois, United StatesPassionate about providing supportive, effective leadership and the best possible hospitality experience to our residents. Ascended to Executive Director during the COVID pandemic in 2020 and increased community occupancy from 59% to over 93% in 2022. Received Best of Independent Living rating from US News and World Report 2022.Specialties: System Implementations, Customer Service & Relationship Management, Front line Operations, Accounts Payable & Receivable, General Ledger, Data analysis, Report generation, Team Management & Development
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Director Of Financial ServicesThe Carrington At Lincolnwood Jul 2019 - Aug 2020Lincolnwood, Il
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Business Office ManagerThe Carrington At Lincolnwood Apr 2019 - Jul 2019Lincolnwood, Il
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AccountantMather Lifeways Jul 2012 - Apr 2019The Mather Community- 2016 Ways to Lead Well (Leadership Training) Fellow- Accounts Payable (SAGE) & Accounts Receivable (PointClickCare)- General Ledger Entry, Account Accruals & Reconciliations (SAGE)- Financial Reporting & Budget Analysis -
Residency AssistantMather Lifeways May 2011 - Jul 2012The Mather- Evanston, Il- Conduct monthly and quarterly comparative data analysis for two Senior Living communities- Generate daily and weekly occupancy status reports- Enter new prospect data and maintain community database- Organize seminars for groups of up to 50 prospective residents and create post-event reports -
ConciergeMather Lifeways Jan 2011 - May 2011-Perform front desk greetings & task execution-Attend weekly internal event meetings & schedule staff to set up resident activities and events-Edit concierge operating manual & resident directory-Ensure all current & prospective residents receive The Mather Experience! -
Clearance Manager, Assistant ManagerClark Street Sports Retail Apparel Apr 2007 - Jan 2011-Organized and operated clearance branch 2009-2010 to liquidate excess company inventory-Reduced excess inventory by over 80% during 2009 season-Led team at previous branch to achieve 2nd highest net revenues out of 5 branches in 2008
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Research ScholarLoyola University Chicago Aug 2007 - May 2008-Conducted 6 months of extensive research on 183 U.S. 501(c)(3)hospital foundations-Analyzed over 40 fields of data from each foundation to assess organizational structures, observe financial trends and identify successful operating practices -Created comprehensive 72 page report for future development of sponsor organization-Findings presented by research director at 2009 Decision Sciences conference in New Orleans -
Accounts ClerkEdens Express Messenger Service Dec 2006 - Apr 2007-Managed client relationships through direct communication, account maintenance and dispute resolution-Decreased outstanding accounts receivable to $0 during assigned operating period-Enhanced operations for new client acquisition by standardizing email, fax and written communication*left position to pursue MBA full-time on scholarship offer
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Program ManagerWloy Loyola College Radio 2004 - 2006
Tom Whitaker Education Details
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Non-Profit/Public/Organizational Management -
Hospitality Administration/Management -
Business Management
Frequently Asked Questions about Tom Whitaker
What company does Tom Whitaker work for?
Tom Whitaker works for Community Partners For Affordable Housing
What is Tom Whitaker's role at the current company?
Tom Whitaker's current role is Director of Operations.
What schools did Tom Whitaker attend?
Tom Whitaker attended Cornell University, University Of Southern California, Cornell University, Quinlan School Of Business, Loyola University Chicago, Loyola University Maryland.
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