Tom Whiting Email & Phone Number

England, United Kingdom

Sharmans Cross Pub, Solihull

Responsible for counting the safes and tills at the start and end of the day.Responsible for running shifts and organizing the team members during busy times, match days and special events.Completing all the administration tasks that are required such as building and safety checks, reports and requesting call outs when necessary.Monitoring and analysing sales figures, profits and monitoring business expenditure.Settling guest complaints and problems effectively and in a… Show more Responsible for counting the safes and tills at the start and end of the day.Responsible for running shifts and organizing the team members during busy times, match days and special events.Completing all the administration tasks that are required such as building and safety checks, reports and requesting call outs when necessary.Monitoring and analysing sales figures, profits and monitoring business expenditure.Settling guest complaints and problems effectively and in a professional manner.Organising table layouts and bookings to ensure everyone is accommodated for.Developing and maintaining good customer relations with new and regular guests.Answering the phone and dealing with enquiries.Despite only recently being given the official position of ‘Shift Supervisor’ I have been doing these roles since I became a Team Coach. Show less

Sharmans Cross Pub, Solihull

Responsible for monitoring the team to encourage upselling.Inspiring the team to work together more effectively and encouraging a happier working environment.Effectively communicating with the team important information or developments.Working at other locations in the district and earning ‘team member of the district’ for the July 2021 period.Responsible for training new team members.Interviewed a potential employee.Ability to frequently adapt the way I work to… Show more Responsible for monitoring the team to encourage upselling.Inspiring the team to work together more effectively and encouraging a happier working environment.Effectively communicating with the team important information or developments.Working at other locations in the district and earning ‘team member of the district’ for the July 2021 period.Responsible for training new team members.Interviewed a potential employee.Ability to frequently adapt the way I work to accommodate and enforce the frequently changing Covid-19 restrictions. Show less

Sharmans Cross Pub, Solihull

Creating a welcoming and friendly atmosphere for the guests.Offering excellent customer service to guests at the tills and tables.Engaging with the regulars and new guests on a daily basis.Working well under pressure on match days and other special occasions.Regularly working the close and shutting down the pub.

Birmingham, West Midlands, United Kingdom

Providing a welcoming atmosphere for the attendees.Watching the crowd and ensuring a safe environment.Checked wristbands, made announcements, assisting and interacting with the public.Included such events as Download festival, V festival and the Leicester City Premiership winning celebration parade in May 2016.

Birmingham Airport

Assisting wheelchair and disabled passengers around the airport.Conversing and keeping passengers informed of any changes.Often assisting multiple passengers on my own due to staff numbers.Working to a strict time limit due to tight turn-around times.Working outside in a variety of weather.Improved discipline by acting responsibly in a very high security area.

Prince2 Agile Practitioner, Project Management, Pass

Prince2 Agile Foundation, Project Management, Pass

Master Of Arts - Ma, Diplomacy And World Order, Merit

Modules included; "Dissertation", "Diplomacy", "Globalisation", "Research Methods in Politics", "Global Health", "Post-Cold War World.

Bachelor Of Arts - Ba (Honours), Politics And International Relations, Second Class (Upper)

Activities and Societies: Politics society, Young Liberals (Treasurer), Badminton society Modules included; "Dissertation", "Security.

Level 3, Motor Vehicle Maintenance, Pass

A Levels, Politics, Sociology, Ancient History And (As) Tudor History, C-D

Politics (D), Sociology (D), Ancient History (C), (AS) Tudor History (D)

Gcse'S

9 GCSE Grades A*-C including Maths (B), ICT (B), Business Studies (B) and English (C)