Consultancy services specialising in Smart Meter Implementation Programme, SMETS2 test and integration and business change

As Head of Customer Engagement for EDMI, I oversee a team of Integration Engineers delivering best in class SMEST2 support and expertise to our customers. This includes onsite testing and integration support at CSP and remote test labs. The Customer Engagement team see our SMEST2 customer through the journey from sales lead through to BAU. In depth experience crossing SMETS1, C&I, Communications Hub and SMETS2/3 metering. A regular attendant of industry forums and close engagement with Big 6 customers puts me in a knowledgeable position withing a fast moving industry and complex Smart Metering program.

Management of Global Supply Chain for high value security hardware and appliances. Responsibilities include; Design and implementation of Forecasting and Replenishment, RMA, compliance, freight, warranty, forecasting, demand planning, manufacturers supply, critical component analysis and support, Cost of Sale. Large supply chain was acquired and merged, goal is to develop and achieve a process driven, lean Supply Chain with finger tip control of end to end pipelines. Including reverse logistics of the two teir global distribution channel.

Noth American Supply Chain Manager for servicing Jaguars after market sales, targeted to achieve world class performace in the most lean and efficient way.

Hotel Manager in a French Ski resort, 41 rooms, 23 staff and up to 130 guests. Responsable for every aspect of the hotel including; fiance, food and beverage, maintenance, guest services, cleaning, and staff management.

Established the Italian food takeaway and delivey company from scratch, overall responsability and development of the business, growth management and staff leadership.