Tenant Shop primarily deal with letting agents, property management and large software companies throughout the UK.Tenant Shop is the largetst growing business in it's sector.Established in 2008, Tenant Shop boasts the letting industry’s most advanced on-line council and utility registration software and what’s more we have a 30 seat purpose built sales centre where our trained advisers take care of your new tenants, offering a choice of market comparison for their energy, phone, broadband and TV packages. Tenant Shop handles thousands of new customer sign ups every month.Our free on-line utility management system works by filling in a simple on line form via your own unique secure portal.The system then instantly notifies the local council, water supplier and energy providers that the new tenant has moved in, thus ensuring there are no incorrect bills sent to the property, your office or the landlord in relation to previous tenants not registering or ending their tenancy!Our system guarantees to save hours for your staff so your business can concentrate on its core targets.My Role:- To take the business forward providing vision, inspiration and leadership of the highest standard.- Achieve the maximisation of profits and most efficient use of resources.- Deliver superior customer satisfaction and quality services to our Customers.- To create, maintain and develop policies and strategies.- Manage, lead and motivate the media sales team and be responsible for there performance and delivery. - To seek new ways to increase and develop business opportunities and maintain a competitive edge for the business and where possible.- To create and maintain an environment where all management and employees develop and excel.

Vodafone OneNet is one of the market leaders of Unified communications (UC) which is the integration of real-time communication services such as instant messaging, presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards otherwise know as IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging. Unified communications is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. There have been attempts at creating a single product solution however the most popular solution is dependent on multiple products.Description of responsibility - Prioritize & drive escalations with Continuing Product Development (CPD) to ensure visibility, traction and ultimate closure- Ensure the customer's voice is heard throughout the escalation process- Set correct expectations and drive relief and resolution through effective communication- Collaborate with the infrastructure functions required in escalations management.- Create and maintain lines of communication with all departments including directors.- Take an active role on escalated critical customer issues as may be required