• Assist in the intake and assessment of clients' needs and help clients understand and navigate various support services and resources. For example, provide information and guidance on housing, employment, education, and health services.• Assist in identifying and addressing urgent or emergencies faced by clients. Help clients understand their rights and responsibilities within the Australian legal and social systems.• Maintain accurate and up-to-date client records and case files and… Show more • Assist in the intake and assessment of clients' needs and help clients understand and navigate various support services and resources. For example, provide information and guidance on housing, employment, education, and health services.• Assist in identifying and addressing urgent or emergencies faced by clients. Help clients understand their rights and responsibilities within the Australian legal and social systems.• Maintain accurate and up-to-date client records and case files and assist in preparing reports, documentation, and correspondence related to client cases.• Ensure the funding requirements are met. • Build and maintain relationships with local communities and stakeholders. Encourage community participation and support for settlement initiatives.• Schedule and coordinate appointments, meetings, and follow-ups. • Facilitate communication between clients and external service providers.• Assist in organizing workshops, training sessions, and community events. Show less

• Oversee all international relocations in three regions (Canberra, Newcastle, and Wollongong).Conduct in-depth research on customs regulations and international laws related to the cross-border relocations of household effects, vehicles, and alcohol. Offer recommendations based on research and analysis to inform decision-making processes.• Monitor changes regarding biosecurity regulations and customs policies to ensure all policies comply with national laws and all regulatory… Show more • Oversee all international relocations in three regions (Canberra, Newcastle, and Wollongong).Conduct in-depth research on customs regulations and international laws related to the cross-border relocations of household effects, vehicles, and alcohol. Offer recommendations based on research and analysis to inform decision-making processes.• Monitor changes regarding biosecurity regulations and customs policies to ensure all policies comply with national laws and all regulatory requirements such as Air Security, Customs, and Quarantine.• Analyze and evaluate the impact of changes in biosecurity regulations and customs policies to propose policy changes for compliance.• Engage with various stakeholders, including government agencies (Customs and Quarantine), freight forwarders, shipping lines, and overseas agents.• Attend to all sales inquiries regarding incoming and outgoing consignments promptly and efficiently and comply with international relocation standards. • Maximise sales opportunity and profit by obtaining the best possible international freight rates and destination rates, particularly with groupage/consolidated cargo opportunities • Process all sales bookings and freight reservations accurately and prepare all necessary documentation for lodgement with operations, forwarders, ancillary suppliers, and overseas agents. • Monitor the status of consignments and ancillary services ensuring each is prepared according to instructions and arrival/delivery at the destination is completed within the designated timeframe, • Attend to all customer complaints and claims and advise appropriate authorities ensuring corrective action is taken.• Promote best practices and share knowledge across team members via team meetings or workshops. Show less

While serving as a Policy Advisor at Vietnam Customs Administration, I researched and analyzed current policies to identify operational issues or areas for improvement or change. In research, I identified that Vietnamese exporters are less competitive than other countries’ businesses because Vietnam does not have mutual recognition agreements (MRA) of authorized economic operator (AEO) programs in place. I decided to apply for a PhD research at Charles Sturt University to study this matter… Show more While serving as a Policy Advisor at Vietnam Customs Administration, I researched and analyzed current policies to identify operational issues or areas for improvement or change. In research, I identified that Vietnamese exporters are less competitive than other countries’ businesses because Vietnam does not have mutual recognition agreements (MRA) of authorized economic operator (AEO) programs in place. I decided to apply for a PhD research at Charles Sturt University to study this matter. After 4 years of research, 20 interviews, and a survey of 420 participants (representatives from many government officials, international organizations, academia, and the private sector), my research findings provide several recommendations to policymakers, and negotiators to facilitate the process of negotiations of AEO MRAs. My PhD thesis obtained a high number of downloads (over 500) by audiences across the world. My thesis can be downloaded from the link: https://researchoutput.csu.edu.au/en/publications/factors-impacting-the-negotiation-of-mutual-recognition-agreementA paper to summarize the thesis can be found at: https://worldcustomsjournal.org/Archives/Volume%2015%2C%20Number%202%20(Sep%202021)/1922%2001%20WCJ%20v15n2%20Pham.pdf Show less

• To research local and international trade practices and operations for identifying any possible risks in import-export activities;• To review existing policies, and legislative documents and identify operational issues, out-of-date provisions and problems concerning the application of customs-related regulations and then present recommendations to competent authorities for appropriate amendments or supplements;• To collect data connected to the classification of imported goods; make… Show more • To research local and international trade practices and operations for identifying any possible risks in import-export activities;• To review existing policies, and legislative documents and identify operational issues, out-of-date provisions and problems concerning the application of customs-related regulations and then present recommendations to competent authorities for appropriate amendments or supplements;• To collect data connected to the classification of imported goods; make research to detect any failure in goods classification and possible revenue invasion. • To assess impacts, and revenue implications affected by changes in import and export policies or tariffs as well as prepare recommendations about administrative feasibility of policies in terms of imported and exported commodities to relevant management;• Provide advice and instructions to the private sector related to goods classification, customs valuation, rules of origin and import-export policies. • To receive traders’ complaints and seek solutions for mitigating HS code and tax rate disputes from the business sector. Show less