SDI is a leadership and management consultancy that works with senior leadership to produce dramatic shifts in organizational performance. We enable leaders to transform and to unleash their organization’s potential to produce unprecedented results. SDI Communications has worked with a wide range of Fortune 1,000 firms during the last 30 years.Specialties: Strategy & Executive Alignment, Leadership Development, Culture Change and Team Development

I am currently accountable for the design, delivery, and implementation of the company's online training for over 3,000 staff and team leaders as the company made its pivot from delivering large group in person trainings to a completely on-line delivery. As the liaison between the IT division and the program delivery division I see to it that the company's trainings are effective and easy to replicate while incorporating the ever-changing world of online platform technologies.

I was accountable for over thirty-six centers/facilities around the world initiating and managing multiple facility, real estate, and renovation projects ensuring that each center/facility is maintained in an accordance to policy and company’s brand initiatives. In addition, I oversee the management, development, and training of teams people who are accountable for the seamless delivery of the company’s flagship seminar programs.

Responsible for creating an environment that delivers an exceptional experience for both customers and employees. Through hiring top talent; developing each member of the team to their fullest potential; setting a clear direction for the branch; creating great partnerships within Chase and the community at large -- all while maintaining a focus on our customers. • Set vision and annual management plan for the branch and created objectives and goals with each department.• Each department lead increased their productivity by 24% in the first year by actively identifying, coaching and developing employees to that they could provide superior service.• Developed relationships with Business Customers to increase revenue stream by 31% and expanded our reputation in the community.• Setting clear objectives for each department of the branch and monitored progress to success.• Married great customer service with federal regulation compliance resulting in top 10% customer service satisfaction nationwide.• Established and maintained relationships with customers, business partners, staff and members of the community.

Regional Program ManagerLandmark WorldwideRegional Program Manager 2009-2015• Accountable for the development and implementation of multi-million dollar projects.• Developed exceptionally high-achieving teams and sub-teams of up to 350 people.• Cross-functional department management, coaching and delivery.• Implemented new customer experience program resulting in 98% of first-time customers reporting extraordinary customer experience.• Lead and facilitated internal, cross-functional meetings to implement new procedures region-wide.• Identified and leveraged best practices and provided accurate forecasting procedures. • One of 20 Global Primary leaders in our premier training & development program for the West Coast of our North American operations. • Accountable for the largest department in an $84M global enterprise. • Designed a promotion program that boosted sales of a premier offer 193%, while skyrocketing long-term retention by 185%. Production Manager 2008-2009• Designed and implemented management program that increased our staff by 27%.• Created and implemented procedural manual for Staff.• Planned and managed weekly and monthly events up to 600 participants.• Accountable for daily security of events and facility.Finance Manager 2007-2008• Accountable for the security of all financial transactions in our operations.• Created and maintained annual and quarterly budgets.• Accounts Payable/Accounts Receivable.• Training of personnel working with secure financial transactions.