Sachin Tomar Email and Phone Number

•Drove business discussions with clients for new requirements, collaborating with the engineering team• Gathered business requirement in the form of BRD and FRD• Developed project plans based on roadmaps, establishing priorities for streamlined implementation• Facilitated daily stand-up meetings, sprint planning sessions, and retrospectives to enhance team efficiency and productivity• Conducted and led requirement gathering (elicitation) meetings using a variety of methods, including interviews, questionnaires, interface analysis, document analysis, brainstorming sessions, and focus group discussions• Participated in weekly status meetings, ensuring seamless project management while providing coaching, feedback, and mentoring• Managed change requests throughout the project lifecycle, ensuring effective communication and coordination between stakeholders

✓ Drove business discussions with clients for new requirements, collaborating with the engineering team✓ Analysed and optimized Sprinklr tools to enhance client productivity✓ Developed project plans based on roadmaps, establishing priorities for streamlined implementation✓ Conducted training and grooming sessions for clients and internal teams✓ Participated in weekly status meetings, ensuring seamless project management✓ Integrated applications, migrated client data, and contributed to successful projects for Samsung MENA, Samsung South Africa, Coindcx, Flipkart

✓ To participate in all business discussions with clients and act as a liaison between business users and BI development/technical team of Sapiens.✓ To drive creation of reusable components, frameworks and models from executed BI projects.✓ Knowledge of Sapiens core policy admin system data structures, tables✓ To conduct research and analysis in order to come up with solutions to business problems and help to introduce our systems to our clients.✓ Understand the client's business objectives and system configuration feasibility and design the solution that best meets the client's requirements.✓ Provide the Demo of the Software and ensure the solution performs as designed based on client requirement analysis and requirements gathered.✓ Understanding client User Stories & Enhancements and checking the feasibility and estimation to the client.✓ Providing Training to Client on new feature released and grooming sessions for technical and implementation team.✓ Participate in weekly Status Meetings with the Project Manager and Consulting Directors to run their business smoothly.Sapiens Projects Worked On: HDI: Work Experience in Client data gathering, requirement analysis and product Training.CORE R&D Team: Working with Sapiens Project Team to understand the client product design from the Business Head and check feasibility to purpose a solution.MPS: Working closely with MPS Team to understand their business requirement and provide the solution for their new User Story and check with internal Team for estimation and feasibility and provide product to training to client and grooming session for internal Team

✓ Participate as a member of Solutions & Implementation Consultant in discovery sessions to understand the client's business objectives and system configuration needs.✓ Work with Business Development team to design the solution that best meets the client's requirements.✓ Provide the Demo of the Software and ensure the solution performs as designed based on client requirements.✓ Once the System is Configured based on client requirement then need to Test the same with internal UAT’s.✓ Run the UAT’s with Client to test the expected workflow & Leading client training sessions.✓ Work with the Project Manager to understand assigned project responsibilities and keep the projects on schedule.✓ Communicate progress and expectations, escalates problems to Project Manager for awareness and/or resolution.✓ Support clients through go-live process and a play key role in promoting solution adoption.✓ Participate in weekly Status Meetings with the Project Manager and Consulting Directors to run their business smoothly.

✓ Manage the enablement of client policies in application. Also enable the changes that are incorporated in policies.✓ Maintain the records of client policy changes made in the application and approvals received for these changes.✓ Enablement of personnel changes and changes in reporting structure, workflows, approval structures etc. in the application✓ Training to client staff and client HR team✓ Travel to various client locations on need basis.✓ Day to day IT Support to client HR team✓ To Interface between client and PeopleWorks for issues and enhancements. ✓ Monitor all incidents till resolution✓ Publish tracker on a weekly basis✓ Prepare application process/features manual to disseminate the knowledge to Client HR and staff✓ Regular reviews with client HR and PeopleWorks team.✓ With every release proactively check the application to ensure its working as per the configured client policies.

✓ Manage the enablement of client policies in application. Also enable the changes that are incorporated in policies.✓ Maintain the records of client policy changes made in the application and approvals received for these changes.✓ Enablement of personnel changes and changes in reporting structure, workflows, approval structures etc. in the application✓ Training to client staff and client HR team✓ Travel to various client locations on need basis.✓ Day to day IT Support to client HR team✓ To Interface between client and PeopleWorks for issues and enhancements. ✓ Monitor all incidents till resolution✓ Publish tracker on a weekly basis✓ Prepare application process/features manual to disseminate the knowledge to Client HR and staff✓ Regular reviews with client HR and PeopleWorks team.✓ With every release proactively check the application to ensure its working as per the configured client policies.

✓ Take ownership of customer issues reported and see problems through to resolution✓ Research, diagnose, troubleshoot and identify solutions to resolve customer issues✓ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams✓ Provide prompt and accurate feedback to customers✓ Ensure proper recording and closure of all issues✓ Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles