Tomara Joyce Email & Phone Number

I have over 11 years in the telecommunications industry with over 8 years in a NOC environment.I work on retail and wholesale service troubles, customer-facing and network-facing, proactively and reactively working remotely on electrical and optical DS0, DS1/T1, DS3/T3, OCn, Ethernet, and Metro/Long-Haul CWDM/DWDM transport equipment and spans.I also perform fraud monitoring and loss prevention in addition to data network and Class 5 switching work.I have and continue to work with various fixed wireless/data network/switching/transport equipment/services as needed with GUI, TL1, and/or CLI assuming there is remote visibility to the device and/or application.Equipment manufacturers I currently or have past worked with include:ActernaAdtranAPCAustronAxxcelera (legacy and WiMAX)Carrier Access Corporation (CAC)CeragonCisco (optical and routers)Copper MountainDatumFujitsuGeneral BandwidthHeikemianHughesIBM TivoliJuniperLarusLucent (optical, MUXing, and switching)NokiaNortel (optical and switching)NueraOvertureRadwinRedbackSpirentSymmetricomSynAccessTaquaTelcoTellabsTollbridgeTurin (optical and MUXing)TurnstoneWestronicsI am currently working on my CCNA and am continuing my studies in anything I can, whenever I can.I enjoy learning and putting into practice various telecommunications technologies to include fixed wireless and Ethernet.I have excellent customer and carrier rapport and with customer satisfaction being the ultimate goal, restoring service as soon as possible is my utmost priority.