Tomas Kohl Email & Phone Number

Prague, The Capital, Czech Republic

Playing an active role in the NFE Control Tower ensuring the end to end service delivery and Service Level Management of NFE run to DHL DGFF division. Acting as liaison between DGFF, IBM, and ITS on NFE daily operations. Contribution to overall Service management including its design - technology planning, Emergency mgmt, CMDB, Problem Mng. - root cause analysis, SLAs, Change Management - monitoring and managing all changes, Release mgmt., License mgmt. Actively contributing to cooperation between the parties by joining all Committees (CAB, Service Level Review Board, Clearinghouse, NFE Design Authority, Service Management Board) and alignment of NFE RUN and Control Tower with ITS (e.g. OLA).

Prague, The Capital, Czech Republic

Prague, The Capital, Czech Republic

reporting to CIO, managing the IT Operations & SD Team for both Commercial and Retail banking organisations. Responsible for implementing and maintaining respective ITIL proceses. Taking part in change/release management procedures, including testing. Taking part in design and implementation of the desktop software standards. Organizing daily operations, maintanance and support. Responsible of SLA monitoring + reporting and continuous improvement of services provided, delivery of both internally and externally sourced IT services includingintercompany services, maintenance and change of the support contracts with services, markets data systems, software, hardware and telecommunications systems providers. smooth running of the daily processing in the systems, timely resolution and/or escalation of incidents through appropriate Service Desks or providers, efficient operation of ServiceDesk.

Czech Republic

reporting to SD manager, responsible for Swiss, German, Czech and Slovak clusters and participated in its service migration to PRG support, accountable for agreed SLA’s, daily team operations, shifts planning, team members evaluation and development, trainings, processes and tasks, 1-1 feedback and development sessions, cooperating with another team leaders on SD team`s strategy, presenting on regular country meetings, approving new support models, presenting on anual meetings, data analysis and reporting, cooperation on various projects etc.

Http://Www.Dp-Dhl.Com/En/Media_Relations/Media_Library/Fotos/Dhl_Itsc_Prague_01.

creating /modifying user accounts (LDAP, AD, UNIX, AS400, Exchange, BES, etc.), remotely solving issues on users pc`s, apps/pc configuration. Responsible for agreed service delivery (implementaion, escalations, trainings), Training + Evaluating New Starters. 1.9. – 31.12.2010 acting as 2nd line TL

Http://Www.Dp-Dhl.Com/En/Media_Relations/Media_Library/Fotos/Dhl_Itsc_Prague_01.

responsible for 1st contact with customers, identifying issues, responding requests on agreed Service Levels.

Education record

Fhs