Tomas Kunak Email & Phone Number

Prague, Czechia

Responsible for 3rd parties’ delivery and quality of new features/ products development and existing platform stability. Managing key Fortuna’s area from customer perspective such as Player management and Payments.- Managing team of 10 people responsible for configuration and testing- Building and maintaining strong relationship with Fortuna’s partners.

- Manages 3 teams of overall 20 testers, automation developers, performance engineers, test leads and defect managers - Defines, manage, and enforce overall testing methodology and strategy- Establish quality gates and their fulfilment - Defines and implements testing governance incl. the tools used- Ensure defects prioritization and its proper resolution.

Prague, Czech Republic

Establishment and management team of 16 developers, architects, team lead and QA engineers organized in a cross functional team to deliver business critical functionality within challenging timeline.- Responsible for delivery of existing product build on completely new architecture (change from monolithic application for microservices)- Frequent reporting.

Prague, The Capital, Czech Republic

- Working with tech/team-leads, product owners to identify and review planned releases according to project calendar and dependencies- Establishment of release process for major releases, its promotion across FEG and refinement- Negotiating and aligning of release process with 3rd parties- Communicating planned releases to relevant stakeholders - up to CxO.

Singapore

Responsible for managing Nokia key accounts in Singapore. Building on existing business, discovering new opportunities and wining new deals in highly competitive environment. - Understanding customer pain-points, challenges and forecast customer business opportunities- Building a strong relationship with customers’ key stakeholders- Preparing and.

Singapore

Designing, expanding and maintaining Carrier Ethernet network, network capacity monitoring and network automation. - Responsibility for delivering smooth running of Carrier Ethernet network on a day to day basis- Setting up and maintaining PRTG sensors for ease of troubleshooting and capacity management - Driving monthly reporting across all layers and.

London, United Kingdom

Designing, expanding and maintaining of transmission network.- Identifying network constrains and opportunities for streamlining, upgrading and expansions of Epsilon Global network- New Products feature testing, its documentation and delivery of internal training- Designing, expanding and maintaining SDH, WDM and GMPLS/ASON networks- Developing monthly.

London, United Kingdom

Having strengthened my technical skills and demonstrated solid leadership skills, I was appointed by senior management to manage newly formed provisioning team. - Sole focus on complex customer service orders and solutions, allowing NOC team to direct their attention to customers’ faults resolutions and inquiries- Responsibility for migrations and upgrades.

London, United Kingdom

Promoted to focus on more complex orders and 2nd level support and to lead all NOC technicians. - Provisioning more complex customers’ orders (EoS, customer migrations planning) and dealing with faults escalated to my leadership role- Liaising directly with customers for complex faults and acting as a 2nd level support- Ensuring all customers’ faults and.

London, United Kingdom

- Appointed as a sole 1st line support to deal with customer faults and inquiries - Proactive alarm monitoring and troubleshooting and prioritizing based on alarms severity to minimize customers’ downtime and to increase customers’ overall satisfaction- Proven faultless customer service provisioning, including documentation updates and network diagrams.