Tomás Costa Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

- Successfully transitioned to the role of sole Sales Account Manager responsible for managing all of Switch's clients.- Demonstrated exceptional ability in post-sales lifecycle management and focused on upselling for the already existing clients, ensuring a delivery of maximum business value from our services.- Proactively led repricing efforts for a majority of clients during the acquisition, merger, and rebranding processes, showcasing adaptability in navigating transitions and offering resolutions.- Maintained a continuous focus on nurturing key accounts, consistently achieving high levels of customer satisfaction and retention, yielding sustained revenue growth.

Lisbon, Portugal

- Promoted to Account Executive after consistently meeting Sales Development Representative (SDR) goals.- Closed deals generated by SDRs, focused on upselling and cross-selling to existing clients, and established strong client relationships with key stakeholders.- Managed and got responsible for the end-to-end sales cycle, ensuring customer success and satisfaction.

Lisboa, Portugal

- Developed expertise in the payments industry, prospecting and qualifying potential clients.- Conducted market research, performed cold emailing, conducted product demos, and presented pricing to leads.- Achieved promotion to SDR Level 2 within four months based on exceptional performance.

- Founded, developing and managing a digital start-up. Managing a small team.- Applied for different European financial incentives for the development of micro start-up- Created the brand and respective content (mastered Canva for Instagram and Facebook posts, wrote blog posts for website and LinkedIn posts)- Contacted with clients and delivered digital marketing services (website architecture with WordPress and Elementor, along with analytics’ dashboards with Google Analytics and Data Studio)- Studied and implemented an agile work approach using Scrum, making use of sprints as project development methodology- Created a Digital Maturity Assessment Tool and Methodology as a way to evaluate companies’ digital development.

- It allowed me to expand my competencies in networking, teamworking and multitasking.- Contacted with different brands to sponsor events and the radio itself on its website.- Covered concerts, festivals and events.

- Started to learn the basics of Digital Marketing while working with a small team in a new digital startup- Optimized workflow with integration of different platforms such as Slack, Trello, Calendly, etc.- Developed a Chatbot (with Manychat software).

Lisboa E Região, Portugal

- Supported a team of Managing Consultants and Offering Managers in Business Resiliency Consultancy Services- Developed tools and documents for IBM’s clients Business Continuity and Resiliency Services.

Lisboa E Região, Portugal

- Contacted with about a hundred customers on a daily basis in order to provide the service/ encourage contract transition, making an average of about four daily contract renewals per day, in addition to several sales of other EDP services.- Gained experience interacting and communicating directly with customers and had the opportunity to get in touch with a multinational company and all the processes to motivate workers so they can meet their goals.

International Msc In Management With Focus In Digital Business

Business Administration And Management, Exchange Semester

Undergraduate, Administration And Business Management