Tomás Rodrigo Olmedo Email & Phone Number

- Worked with the business to define the product vision and roadmap. - Developed the strategic plan for software and technology products that are critical for the company’s success.- Reviewed, groomed, and prioritized user stories to ensure that the SCRUM team was delivering the right features to accomplish the product vision. - Led SCRUM and KANBAN teams to ensure that user stories were well understood and prioritized correctly to meet the objectives of the business.- Worked with the business and BAs on backlog grooming, feature definition and acceptance criteria.- Actively promoted the development of new products and features based on ongoing market and industry research.- Defined the roadmap of deliverables and milestones for the project.- Led Scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.- Gathered project requirements in meetings with the client and stakeholders.- Managed the task board and ensured tasks are appropriately tracked and updated.- Performed manual testing of the application to ensure quality standards are met.- Facilitated requirement gathering in meetings with the client.- Created user stories based on gathered requirements.- Managed project deadlines and deliverables.- Defined priorities in collaboration with the team and stakeholders.- Handled client communication and addressed issues or concerns.- Unblocked obstacles hindering the technical team's progress in developing the solution.

Remote

Product Manager for a finance company leading America's marketers and servicers of credit cards.• Work with the business to define the product vision and roadmap• Review, groom, and prioritize user stories to ensure that the SCRUM team is delivering the right features to realize the product vision• Develop the roadmap and strategic plan for software and technology products that are critical for the company’s success.• Understand the needs of the customers and the business and use that knowledge to design products that deliver a world class customer experience. • Work with SCRUM team members to ensure that user stories are well understood and prioritized correctly to meet the objectives of the business.• Work with the business and BSAs on backlog grooming, feature definition and acceptance criteria.• Actively promote the development of new products and features based on ongoing market and industry research.

Collaborated in IT Service Management (ITSM) projects with globally distributed teams for a worldwide fintech company by:• Lead workshops with key stakeholders and Subject Matter Experts (SME), both technical and non-technical, to scope and map out end-to-end business and technical services for the entire enterprise. Based on IT Service Management (ITSM) methodology and Service Portfolio Management (SPM) process, obtain key information from different technology stacks including Configuration Items (CIs) class hierarchy and server dependencies. Help the client improve their value stream by enabling conversion of their assets and operating costs into services that can be consumed by internal and external customers. • Reformat CIs (Configuration Items) data including attributes and relationships and subsequent upload into ServiceNow CMDB (Configuration Management Data Base). As a result, the delivery of a single source of truth for all CIs enable client to drive the following:- Change Management - quickly and automatically understand the risk and impact of making a change to a single device.- Incident Management - quickly determine the scope and impact of CI(s)’s being unavailable and identify which support teams to engage to restore service.- Problem Management - use this information to effectively understand the root cause of an ongoing issue.- Release Management - identify the dependencies a particular application or device.• Strong collaboration with team members with regards to ITIL framework, Service Portfolio Management process, and ServiceNow platform.• Lead and ensure new team members adhere to methodology and principles for streamlining business processes and optimizing operational efficiencies.• Regular review and ensure services are performed within established service levels agreements and Key Performance Indicators (KPIs).• Create, maintain, communicate metrics and status to management on all ITSM tool conversion projects into ServiceNow CMDB.

Buenos Aires, Gran Buenos Aires, Argentina

• Creating support team to provide level 3 functional support for IT users migrating to SAP ERP.• Focus in Source to Pay (S2P) and Commercial Project Management (CPM) processes. • Administrator of Purchase Request Approval system granting support to all IT managers and business owners. • Created support documentation (Knowledge Articles in Service Now, Quick Reference Cards, How to Guides).• Plan, coordinate and execute System Integration Test 2 (SIT2) location based in Secaucus, USA; Designed, executed and provided support to 21 testers for S2P SIT3 and UAT based in USA, Austria, Germany and South Africa.• Providing End to End (E2E) functional application support for EY Technology related processes to assist personnel around the world and being held accountable for the complete resolution of functional and operational issues. The support is related to Source to Pay (S2P) and CPM processes related to SAP ERP. • Responsible for performing more detailed problem identification, diagnosis and isolation; impact analysis; resolution options and viable effective solutions, ensuring the root cause of the problem identified is solved completely in addition to closing the ticket. Responsible for managing an issue through complete resolution.• Under minimal supervision, respond to customers inquiries that are raised via the Service Now case management system• Understand how SAP IT process and system relate to other IT process and solutions• Understand during coexistence how the processes work for Mercury deployed entities and on the historical solutions• Primary point of contact for all process related questions ensuring we are providing superior end-user support that address “How To” advice and support• Design the experience not the process; walk in the users shoes to design an exceptional experience for our customers• Work in a virtual environment (where the majority of your team peers will be US based)• Worked with SAP Fiori

Buenos Aires, Gran Buenos Aires, Argentina

• Business Analyst for projects as: - SharePoint (SP) online app updates for ABInBev- New intranet SP 2013 on-premises for Diario La Nación• Relieving and documenting financial cost processes in Argentina, Bolivia, Paraguay and Chile for BI project for ABInBev (Quimes).

Oruro, Bolivia

Sales Regional Manager for american continent with in the marketing of minerals , metals and concentrates. Focused in antimony trioxide and concentrates.

Primarily provide operational support, but is also engaged regularly for projects in support of ExxonMobil’s ever-changing enterprise collaboration environments including MS Exchange, Outlook client, multiple SharePoint farms/environments, Yammer, Harmon.ie, synchronization to mobility devices (i.e. iOS) and more. Projects range from minor enhancements to full rollouts of new farms, environments, and tools. Main Roles and Responsibilities: · Work as member of 24x7 follow-the-sun team to provide support for Exchange, Outlook client, SharePoint content (MySite, TeamSite, etc) and services (Search)· Interact with customers to understand issues and provide support· Collaborate with support organizations to ensure knowledge of services to provide L1 support (help desk) and assist in technology related support (Server Ops, AD, DBAM, etc)· Participate in trend analysis of client problems; perform root cause analysis as input to determining team improvement activities.· Analyze log files and server events to identify root cause of failure and appropriate resolution.· Project coordination and/or execution for operation related initiatives.· Test and implement changes on across environments· Building and configuring new services/farms· Providing other services, such as document recovery, report generation, and domain moves.· Development of automation scripts Gained Skills· Strong analytical, troubleshooting, and English communication (both verbal and written) skills· Strong customer orientation mindset· Motivated to learn and leverage new technologies· Self-motivated and comfortable with change· Knowledge of/experience with Exchange servers, Outlook client and SharePoint content and services farms (SharePoint 2010/13)· Knowledge of underlying technologies (Windows Server, SQL Server, AD)· Scripting/programming skills

Web Systems SharePoint Operations Analysts support ExxonMobil’s global SharePoint environment. Activities include:- Maintaining and troubleshooting all SharePoint farms, including My Site, Team Site, and Enterprise Search- Interacting with customers to understand issues and provide support- Analyzing and resolving performance or functionality problems- Implementing changes on existing SharePoint environments- Building and configuring new farms- Providing other services, such as document recovery, report generation, and domain moves.Technology:o MOSS 2007, SharePoint 2010, SharePoint 2013, WSSo Microsoft Windows Server 2003, 2008 and 2012o Microsoft IIS

Responsible for monitoring, analyzing and reporting on circuit utilization overall; create trends and forecasts of circuit utilization loads; look for tuning opportunities or differences in normal traffic patterns at various site types; update and improve workflow process and documents.

Buenos Aires, Argentina

Establish and manage the processes that provide software that is consistent with corporate standards and practices and is aligned with the available ExxonMobil Infrastructure Technology Set.Coordinate and steward layering/packaging and deployment of new and existing Upstream and Downstream business/operations, productivity, foundation and technical applications. Coordinate acquiring media/license for packaging managed applications. Monitor progress for packaging and deployment of applications. Assist in the resolution of software delivery problemsInitiate, develop and complete application change management and software life-cycle processes for centrally managed applications. Manage customer expectations and negotiating services from providers to meet business requirementsEffectively communicate requirements to and direct the work of service providers. Provide liaison to Packaging Support Teams. Point of contact for business/operations, productivity, foundation or technical applications updates on packaging, deployment, or reported issues.

Develop in analysis and global support tasks for Exxon Mobil clients and its suppliers located in USA for procurement and payables systems, process improvement management and design, plan and participate in enhancement and system change tests (Unit and Regression Tests), Disaster Recovery Tests, user and profile administration, and training for internal and external users. Payment controls management.

Functional analyst, relieving tasks, validation test, implementation, data migration, functional documentation, training of users and design of improvements in workflow and optimization process, doing evolutionary maintenance of software systems, as well as new applications. Manage of advances.Offer second level support in front of software systems and applications problems. Among the tasks is management of vendors and test environments.

Online Course In Entrepreneurship And Innovation From Scalabl, Entrepreneurship/Entrepreneurial Studies

Ingeniería In Informática, Sistemas De Información

Diploma In Business Management, With Specialization In Smes, Business Administration And Management, General, Diploma

Ingeniería En Sistemas De Información, Sistemas

Ingeniería En Informática, Informática