Tomás Rodrigo Olmedo Email & Phone Number

- Worked with the business to define the product vision and roadmap. - Developed the strategic plan for software and technology products that are critical for the company’s success.- Reviewed, groomed, and prioritized user stories to ensure that the SCRUM team was delivering the right features to accomplish the product vision. - Led SCRUM and KANBAN teams.

Remote

• Product Manager for a finance company leading America's marketers and servicers of credit cards.
• Work with the business to define the product vision and roadmap
• Review, groom, and prioritize user stories to ensure that the SCRUM team is delivering the right features to realize the product vision
• Develop the roadmap and strategic plan for software and technology products that are critical for the company’s success.
• Understand the needs of the customers and the business and use that knowledge to design products that deliver a world class customer experience.
• Work with SCRUM team members to ensure that user stories are well understood and prioritized correctly to meet the objectives of the business.

• Collaborated in IT Service Management (ITSM) projects with globally distributed teams for a worldwide fintech company by:
• Lead workshops with key stakeholders and Subject Matter Experts (SME), both technical and non-technical, to scope and map out end-to-end business and technical services for the entire enterprise. Based on IT Service.
• Reformat CIs (Configuration Items) data including attributes and relationships and subsequent upload into ServiceNow CMDB (Configuration Management Data Base). As a result, the delivery of a single source of truth for.
• Strong collaboration with team members with regards to ITIL framework, Service Portfolio Management process, and ServiceNow platform.
• Lead and ensure new team members adhere to methodology and principles for streamlining business processes and optimizing operational efficiencies.
• Regular review and ensure services are performed within established service levels agreements and Key Performance Indicators (KPIs).

Buenos Aires, Gran Buenos Aires, Argentina

• Creating support team to provide level 3 functional support for IT users migrating to SAP ERP.
• Focus in Source to Pay (S2P) and Commercial Project Management (CPM) processes.
• Administrator of Purchase Request Approval system granting support to all IT managers and business owners.
• Created support documentation (Knowledge Articles in Service Now, Quick Reference Cards, How to Guides).
• Plan, coordinate and execute System Integration Test 2 (SIT2) location based in Secaucus, USA; Designed, executed and provided support to 21 testers for S2P SIT3 and UAT based in USA, Austria, Germany and South Africa.
• Providing End to End (E2E) functional application support for EY Technology related processes to assist personnel around the world and being held accountable for the complete resolution of functional and operational.

Buenos Aires, Gran Buenos Aires, Argentina

• Business Analyst for projects as: - SharePoint (SP) online app updates for ABInBev- New intranet SP 2013 on-premises for Diario La Nación
• Relieving and documenting financial cost processes in Argentina, Bolivia, Paraguay and Chile for BI project for ABInBev (Quimes).

Oruro, Bolivia

Sales Regional Manager for american continent with in the marketing of minerals, metals and concentrates. Focused in antimony trioxide and concentrates.

Primarily provide operational support, but is also engaged regularly for projects in support of ExxonMobil’s ever-changing enterprise collaboration environments including MS Exchange, Outlook client, multiple SharePoint farms/environments, Yammer, Harmon.ie, synchronization to mobility devices (i.e. iOS) and more. Projects range from minor enhancements to.

Web Systems SharePoint Operations Analysts support ExxonMobil’s global SharePoint environment. Activities include:- Maintaining and troubleshooting all SharePoint farms, including My Site, Team Site, and Enterprise Search- Interacting with customers to understand issues and provide support- Analyzing and resolving performance or functionality problems.

Responsible for monitoring, analyzing and reporting on circuit utilization overall; create trends and forecasts of circuit utilization loads; look for tuning opportunities or differences in normal traffic patterns at various site types; update and improve workflow process and documents.

Buenos Aires, Argentina

Establish and manage the processes that provide software that is consistent with corporate standards and practices and is aligned with the available ExxonMobil Infrastructure Technology Set.Coordinate and steward layering/packaging and deployment of new and existing Upstream and Downstream business/operations, productivity, foundation and technical.

Develop in analysis and global support tasks for Exxon Mobil clients and its suppliers located in USA for procurement and payables systems, process improvement management and design, plan and participate in enhancement and system change tests (Unit and Regression Tests), Disaster Recovery Tests, user and profile administration, and training for internal.

Functional analyst, relieving tasks, validation test, implementation, data migration, functional documentation, training of users and design of improvements in workflow and optimization process, doing evolutionary maintenance of software systems, as well as new applications. Manage of advances.Offer second level support in front of software systems and.

Online Course In Entrepreneurship And Innovation From Scalabl, Entrepreneurship/Entrepreneurial Studies

Ingeniería In Informática, Sistemas De Información

Diploma In Business Management, With Specialization In Smes, Business Administration And Management, General, Diploma

Ingeniería En Sistemas De Información, Sistemas

Ingeniería En Informática, Informática