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Tom Barta is a Supply Chain and Customer Operations at GXO Logistics, Inc.. He possess expertise in leadership, management, customer service, process improvement, project management and 29 more skills.
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Director Customer Care, Analytics And ReportingGxo Logistics, Inc. Jun 2017 - PresentIndianapolis, Indiana AreaStart up operations leader for Nike 1.6M reverse logistics flagship facilities (3) with 2,000 employees that met all phased project milestones for inbound returns processing and outbound (wholesale and ecommerce) production, along with inventory control and audit requirements. o Forecast and schedule production for all facility operations comprising inbound return shipments and outbound order processing operations handling 65M units annually across all customer channels, including ecommerce.o Developed WMS and facility operational requirements through UAT through go-live with on-going support for all system testing, enhancements, configuration and troubleshooting.o Dashboard creation and development, KPI metric tracking / measurement and Oracle database reporting development for budget, performance and contract adherence. Trend analysis vs plan identifying gaps and opportunities.o Inventory Audit Control lead for 9M on hand units, 12M item master SKU’s, 600k+ locations at a value of over $250M. o Hiring and staffing of key operation leadership (General Managers, Operations Mangers, Engineers, Training, Quality/Inventory) for new start up facility and backfill positions.o Leadership liaison with on-site and remote Nike partners for inventory compliance and operational processing -
Vendor Management Leader, North America Customer ServicePearson Jul 2014 - Dec 2016Indianapolis, Indiana AreaMigrated multiple large operating units to outsourcing labor partners. Managed established relationships while driving continual improvements through KPI measurement and VMO best practices. -
Director, North America Back Office OperationsPearson Jan 2013 - Jun 2014Lebanon, In – Old Tappan, Nj – Bangalore, IndiaConsolidated and relocated customer service functions across North America to align with global company directional change to outsource "procurement to pay" functions. Moved functional operations to several partners as well as standing up new operational teams in existing facilities across the US.
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Customer Service DirectorPearson Education Jan 2002 - Dec 2012Lebanon, InLed customer support for K-12, Higher Education and Penguin Books business units during a 10 year period of continuous market share growth. Managed annual budget of 10M, as well as all technology project capital for multiple successful implementations. Reversed an upward staffing trend that led to an overall reduction from 200 to 132 employees, while improving service levels across all lines of business.A sample of my many improvements and accomplishments: • Reduced annual phone contacts by 100,000 after launch of Oracle-RightNow customer facing self-service portal and knowledge base.• Improved processing turnaround times from 77% to 92% on Day 1 by deploying a digital document workflow system (IBM/Kofax/custom) that interfaced to SAP, delivering online workforce planning for 5,000 purchase orders daily.• Partnered with sales executives for site visits to solidify major contracts with top school districts (New York City, Los Angeles, Houston, Chicago) and retail customers (Walmart, Staples, Amazon, Barnes and Noble). .• SAP: Audit compliance owner / Sarbanes-Oxley key control developer / Sales and Distribution Business Security Owner
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Operations Manager - Distribution / LogisticsMacmillan Publishing Jan 1997 - Dec 2001Lebanon, InScheduled all daily production for 1.1M+ sq. ft., warehouse operation with 500+ employees supporting multiple operating businesses shipping 63M units annually. Liaison to sales, manufacturing, inventory and reporting finance activities.
Tom Barta Skills
Tom Barta Education Details
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Public Administration
Frequently Asked Questions about Tom Barta
What company does Tom Barta work for?
Tom Barta works for Gxo Logistics, Inc.
What is Tom Barta's role at the current company?
Tom Barta's current role is Supply Chain and Customer Operations.
What is Tom Barta's email address?
Tom Barta's email address is to****@****xpo.com
What is Tom Barta's direct phone number?
Tom Barta's direct phone number is +161742*****
What schools did Tom Barta attend?
Tom Barta attended Indiana University.
What are some of Tom Barta's interests?
Tom Barta has interest in Children, Environment, Education, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Tom Barta known for?
Tom Barta has skills like Leadership, Management, Customer Service, Process Improvement, Project Management, Strategic Planning, Publishing, Vendor Management, Salesforce.com, Account Management, Team Building, Sales.
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