Tom D. Email & Phone Number

Mount Pleasant, Sc, Us

• Founded consulting firm focused on helping organizations elevate their product management practice through clear product vision, customer driven strategies and a culture of collaboration. • Keen focus on team culture, professional development, and the craft of product management to create products customers love - including tactics in discovery, experimentation, design, and delivery.

Fort Lauderdale, Florida, Us

𝐈𝐦𝐩𝐚𝐜𝐭:• Achieved a 50% surge in monthly loan originations, scaling from $250M to $375M, by executing a strategic product roadmap and leveraging AI-driven marketing automation.• Pioneered origination of $1.7B in loans, concurrently achieving 20% efficiency gain in sales by transforming technology onto Salesforce-powered platform.• Propelled business growth by generating $50M in monthly loan volume through establishment of innovative strategic lead aggregation channels.• Elevated employee engagement scores by 25%, instigating initiatives such as career development plans, collaborative communities, mentorship, and a culture of customer-centric excellence, innovation, and celebration.• Revamped the product team's operational model, implementing a data-driven management system focused on cross-functional stakeholder prioritization, agile product roadmaps, and enhanced visibility into product development and delivery timelines using cloud-based tools.𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧: • Orchestrated dynamic team of 30, including directors, product managers, and product owners responsible for full product lifecycle from business case development, business requirements, design, roadmap delivery through commercialization and go-to-market. • Spearheaded the development and execution of technology product vision for all financial services solutions, elevating marketing, sales, credit and customer success strategies to create exceptional customer experiences. • Drove technology execution for data, AI and machine learning products focused on driving scale through marketing automation, customer acquisition, product pricing, automated underwriting, resource modeling, fraud identification and business performance predictions. • Led processes to identify, evaluate, and determine funding for roadmap initiatives including coordination of stakeholder approval, delivering presentations to executive leadership, and aligning leadership priorities.

New York, Ny, Us

𝐈𝐦𝐩𝐚𝐜𝐭:• Facilitated senior management team through diligence program resulting in an $80M private equity preferred stock investment.• Engineered 2x surge in profitability and $20M boost in free cash flow by navigating senior management team through strategic business plan restructuring in response to challenges posed by pandemic.𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧: I strategized, developed, and guided senior executive team in formulating and executing enterprise-wide business strategy. This effort aimed to foster alignment of priorities and uncover novel growth prospects for the organization. In this capacity, I formulated and executed comprehensive strategic initiatives to drive organizational growth and enhance market positioning.My responsibilities also included the development, implementation, and alignment of high-impact business strategies with the company's strategic objectives. I directed cross-functional teams in the analysis of market trends and competitive landscapes, identifying strategic opportunities and guiding decision-making processes.Additionally, I demonstrated adept financial management by coordinating strategic planning including the creation of operating plans, annual budgets and ensuring the alignment of resources to optimize outcomes. This multifaceted approach contributed to the overall success and growth of the organization.

New York, Ny, Us

𝐈𝐦𝐩𝐚𝐜𝐭:• Doubled annual revenue from ~$100M+ to $295M by strategically executing product roadmap to fuel substantial customer growth.• Designed, developed, and launched four innovative software products, resulting in annual revenue increase of $50M+.• Drove revenue boost of over $30M through business model innovation and launch of new marketplace platform product.• Recognized as "Top 20 HR Technology Innovator" in 2018 by Employee Benefit News and Employee Benefit Advisor Journal readers for demonstrating commitment to pioneering advancements in field.𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧: • Formulated and executed visionary B2B SaaS HRTech product roadmaps for Sales, Billing, Payment, Enrollment, Analytics, and Mobile products, using data-driven insights and cloud infrastructure. Aligned product strategy with overarching organizational goals, leveraging comprehensive market analysis and customer feedback. • Nurtured and guided career growth of high-performing team of 30+ product managers and product owners, fostering Agile execution and product delivery through product design and engineering. • Directed cross-functional teams through entire product lifecycle, from conceptualization to market launch. • Applied data-driven insights, including machine learning models and predictive analytics, to shape product strategies, continuously refining approaches for maximum market impact.• Orchestrated VOC program including customer communities and executive advisory boards to drive market insight and inform product strategy.

New York, Ny, Us

𝐈𝐦𝐩𝐚𝐜𝐭:• Automated 99% previously manual data exchange practices by rolling out product roadmap improvements and effectively streamlining operational efficiency.• Pioneered comprehensive build-out and transformation of product management team, expanding from two product managers to dynamic team of 35, comprising product managers, product owners, and portfolio managers.• Realized 28% YoY revenue growth by transitioning product from “custom build” to “market-driven”, launching “Voice of the Customer” programs, including customer executive advisory boards and crowdsourced customer-driven ideas.• Launched industry first ML powered recommendation engines to optimize employe and employer benefit decisions. 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧: • I guided enterprise software technology product vision for Sales, Billing, Payment, Enrollment, Analytics and Mobile products. • Led a team of product managers and product owners meticulously executing customer-centric product roadmaps. • Pivoted on agile design and development methodologies to drive cross-functional prioritization and efficient utilization of engineering resources. • Headed and guided cross-functional teams through complete product lifecycle, from conceptualization to market launch with customers and operational functions. • Cultivated strong relationships with customers and internal stakeholders translating business requirements into actionable product features.

New York, Ny, Us

𝐈𝐦𝐩𝐚𝐜𝐭: • Defined concept and oversaw enterprise's functional business architecture, intricately crafting architecture diagrams, technical models, and functional specifications to optimize design and development processes.• Drove dissemination of Benefitfocus' strategic vision and industry thought leadership by authoring 20+ blogs on emerging technologies like AI and cloud computing, and delivering 10+ presentations at industry trade shows.• Initiated and facilitated establishment of two dynamic communities comprising product management professionals, fostering collaboration on best practices and addressing day-to-day challenges.𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:I spearheaded the design and implementation of cutting-edge solutions, aligning technology strategies seamlessly with organizational goals. Conducting comprehensive architectural assessments, I provided valuable insights to optimize product performance and enhance scalability. Through close collaboration with cross-functional teams, I facilitated the translation of business requirements into robust and innovative technological solutions.As part of my responsibilities, I supervised the development and execution of architectural roadmaps, ensuring alignment with industry best practices and staying attuned to emerging trends. My role also involved conducting thorough evaluations of existing systems, identifying opportunities for optimization, and integrating new technologies. Leveraging a strategic mindset, I consistently aligned technology solutions with the company's long-term vision and objectives.

New York, Ny, Us

• Fostered a culture of innovation, inspiring teams to push technological boundaries and achieve business objectives.• Oversaw conception, management, and execution of robust $50M healthcare payer product strategy, driving vision and roadmap.• Directed agile software development teams comprising design, engineering, and product experts, delivering innovative solutions for 20 million consumers.Role Description: I played a pivotal role in guiding all aspects of strategic planning and execution for innovative technology products, delivering impactful solutions for our clients. Coordinating end-to-end product discovery and development processes, I facilitated the seamless onboarding and implementation of 10 new health plan customers.My responsibilities included steering market analysis and competitor assessments to identify opportunities, ensuring alignment with organizational objectives. Building strong relationships with customers, I translated their challenges into actionable product requirements and drove cross functional design and execution of value driven solutions. To enhance efficiency and quality, I streamlined processes and workflows, adhering to tight timelines.Informed by data-driven insights, I made informed decisions, continuously refining and evolving product roadmaps to meet evolving customer needs and market dynamics.

New York, Ny, Us

Owned strategic client management and technical operations for Benefitfocus 40+ healthcare payer customers.• Led cross-functional teams to ensure day-to-day operational stability, issue resolution, and execution of operational best practices.• Owned project management and coordination through the agile product development lifecycle for strategic customer projects and requests.• Coached 8 Customer Success Managers through development of operational best practices, career and professional growth plans.

Armonk, New York, Ny, Us

US Customs and Border Protection (CBP) SAP implementation - Procurement Project Team member (Washington, DC)NASA Compusearch PRISM Contract Management software implementation project - Strategic Communications Lead (Huntsville, AL)• Resolved 1800+ SAP operational support tickets for CBP procurement team members.• Redesigned the U.S. Customs & Border Protection (CBP) SAP procurement training plan and overhauled the library of SAP training materials. • Led strategic communications plan for NASA's all new contract management implementation.

Ai Product Management Specialization, Artificial Intelligence

Machine Learning For Product Managers, Machine Learning

Bachelor Of Science, Economics

Economics Of Ireland And The European Union

Idaho Backpacking And River, Leadership, Teamwork, Outdoor Survival, Expedition Planning, And Backcountry Navigation