Tom Brookes Email & Phone Number

Whitstable, Gb

Kingston Upon Thames, United Kingdom

• Product owner and programme lead for Unilever’s newest digital workplace / EX platform, leading design, build and implementation of innovative hybrid-ready EX technology, partnering with Microsoft as the first large FMCG to deploy, influencing their strategy and roadmap.• Thought leader on digital workplace, collaboration tech, digital transformation, AI, EX and hybrid.• Co-lead on Unilever's pioneering use of AI to drive productivity.• Key strategy partner for Corporate Comms and… Show more • Product owner and programme lead for Unilever’s newest digital workplace / EX platform, leading design, build and implementation of innovative hybrid-ready EX technology, partnering with Microsoft as the first large FMCG to deploy, influencing their strategy and roadmap.• Thought leader on digital workplace, collaboration tech, digital transformation, AI, EX and hybrid.• Co-lead on Unilever's pioneering use of AI to drive productivity.• Key strategy partner for Corporate Comms and Employee Experience teams. • Pioneered Agile project delivery for Unilever, challenging legal, procurement and risk processes.• Key customer partner for Microsoft, Google and other tech providers. • Delivered new intranet to >100k global users, with improved engagement, significant annual savings and streamlined tech landscape.• Launched Yammer as Enterprise Social with associated change activity, delivering significant benefit and industry leading levels of engagement (>75% usage within 12m).• Introduced outcome-based measurements for digital productivity and adoption, improving ability to demonstrate value of traditionally difficult to quantify services.• Manager of high performing teams and talent developer.• Talent Development Group member, mentoring ‘future leaders’ and providing program oversight. • Regularly invited to join knowledge sharing forums and to speak at industry events. Show less

Kingston Upon Thames, United Kingdom

• Led team with focused brief of improving awareness and usage of key collaboration technologies• Ran pilots for new collaboration tools, aligned to changing business priorities and ways of working• Influenced technology partners to provide functionality demanded by business teams.

• Managed development of activation services for Sharepoint O365• Created employee self-service and training materials for collaboration technologies.• Redesigned consultation services to incorporate range of solutions to meet business requirements.• Supervised launch of new collaboration tools.• Led global Activation Team, developing team skills and enhancing services provided, and co-ordinating third party resources.Helped develop Business Engagement processes, ways of… Show more • Managed development of activation services for Sharepoint O365• Created employee self-service and training materials for collaboration technologies.• Redesigned consultation services to incorporate range of solutions to meet business requirements.• Supervised launch of new collaboration tools.• Led global Activation Team, developing team skills and enhancing services provided, and co-ordinating third party resources.Helped develop Business Engagement processes, ways of working, portfolio management.• Partnered with Business Engagement team on key projects delivering significant business value.• Advised on change management and user adoption.• Represented Unilever at Microsoft and Salesforce forums, including keynote on Digital Transformation.• Supported strategic development of collaboration services.• Commenced transition of team to a value defined service provision model. Show less

London, United Kingdom

• Led internal communications for the group during a period of significant change, and supervised business unit level communications.• Trusted advisor to C-suite and senior management, feeding into strategy development, creating presentations, and helping translate strategy into actions. • Created communications plans for M&As, wrote press releases and crafted internal comms, project managed announcement events and advised on integration of teams of 5-100 staff, in Colombia, Brazil… Show more • Led internal communications for the group during a period of significant change, and supervised business unit level communications.• Trusted advisor to C-suite and senior management, feeding into strategy development, creating presentations, and helping translate strategy into actions. • Created communications plans for M&As, wrote press releases and crafted internal comms, project managed announcement events and advised on integration of teams of 5-100 staff, in Colombia, Brazil, Poland, Germany, UK, amongst others.• Designed and developed global intranet (Salesforce), providing the group’s first single communication platform, connecting its 3000 staff in 37 countries.• Governance and project management for various business projects, delivering on time and on budget.• Led employee engagement at all levels for change initiatives, championing change, aiding adoption. • Business partner to IT and HR, delivering comms advice and helping deliver multiple projects, from IT infrastructure changes, to introduction of an employee self-service portal.• Project managed, designed and delivered various communications assets, from print marketing, to videos, to corporate gifts, including working with creative agencies and managing suppliers.• Wrote CEO comms, creating presentations, regular updates, briefing notes, press quotes, video scripts.• Drove agenda for Group Conference, wrote presentations, managed professional services, coordinated 100 international delegates. Very successful event led to inter-Group deals and increased revenue.• Worked with C-suite, management and HR to develop culture and values, as part of EVP development. Show less

London, United Kingdom

• Consulted by Board/ Business Leaders / Project Teams on stakeholder engagement, communications, processes, governance, best practice, change strategy, product management and customer knowledge. • Significant portfolio management experience (specialist mortgages): product management, arrears strategies, policy creation, operational planning, project management, legal/ compliance/ governance.• Project managed product developments leading to £8m revenue increase YOY. Matrix-managed all… Show more • Consulted by Board/ Business Leaders / Project Teams on stakeholder engagement, communications, processes, governance, best practice, change strategy, product management and customer knowledge. • Significant portfolio management experience (specialist mortgages): product management, arrears strategies, policy creation, operational planning, project management, legal/ compliance/ governance.• Project managed product developments leading to £8m revenue increase YOY. Matrix-managed all stakeholders (e.g. Finance, Credit Risk, Compliance/Legal, Operations, Marketing, PR).• Overseen mortgage product generation from idea to delivery; from Board approval of concept, to pilot design and implementation, and stakeholder and customer feedback.• Managed relationships with creative agency, internal comms, and PR: organising and overseeing campaigns, writing and editing customer-facing and internal comms material.• Operationalised small tactical mailing into business-wide communication strategy, leading to improvements in customer engagement, and reduction in business and financial risk.• Wrote market research surveys, used findings for future product/ strategy design.• Analysed, organized and presented Board level data (economic metrics, industry insight, company and departmental KPIs), to determine planning priorities, inform strategy and tactical decision making.• Managed junior colleague’s creation of cross-department ‘value opportunities’ process; centrally organizing initiatives leading to cost savings, process efficiencies and improved effectiveness.• Worked with Project Teams on significant and varied programmes; responsible for comms, strategy impact, managing third party delivery, SLA governance and reporting, and issue resolution. Show less

Leek

• Designed launch operating model for new internal business (Optimum); developed stakeholder engagement strategy, process mapping, roles and responsibilities, governance controls and business plan. Used plan to provide stakeholder engagement support and advice to wider business.• Created and managed new stakeholder management and governance structure including C level and operational level meetings, regularly engaging with all business areas and levels, from CEO to admins.• Lead… Show more • Designed launch operating model for new internal business (Optimum); developed stakeholder engagement strategy, process mapping, roles and responsibilities, governance controls and business plan. Used plan to provide stakeholder engagement support and advice to wider business.• Created and managed new stakeholder management and governance structure including C level and operational level meetings, regularly engaging with all business areas and levels, from CEO to admins.• Lead strategic planning support for business leaders during merger, helping craft strategies, develop relationships across heritage businesses and teams whilst maintaining BAU focus.• Key merger central support, issue resolution and communications hub for specialist companies.• Coached and mentored junior team members, leading to team performance improvements. Show less

South East England

• B2C team management: recruitment, appraisal / performance management, training and development.• Highest standard 'mystery shop' result attained for excellent team performance and customer service.• Responsible for area-wide expertise on corporate strategy and economic developments.

Leek

• Led business strategy review for ongoing management of the Residential Mortgage Operation.• Created initial MI and Management Reporting strategy for internal property management business.

Leek

• Delivered User Acceptance Testing for Work Area Recovery sites, and incident contingency plans.• Project managed build of Crisis Management Centre for emergency incident management.• Negotiated emergency transport service contract with third party supplier.• Developed Business Continuity as ongoing, integral business function, with business-wide reach.

Stoke-On-Trent, United Kingdom

• Managed marketing output for sales executives and customer service teams.• Led copywriting and marketing materials design (brochures, POS display, website content).• Events management, including trade fairs and individual store promotional events.

Stoke-On-Trent, United Kingdom

• Sales order processing and customer service – troubleshooting, deliveries, information provision.• Developing relationships with internal and external stakeholders.

Master Of Business Administration (Mba), Marketing/Marketing Management, General

MBA (Marketing specialisation)

Ba Philosophy, (Nb: 260/360 Credits)

Activities and Societies: GAP Society, Charity Events Planner

Education record