Tom Brookes Email & Phone Number

Whitstable, GB

Kingston Upon Thames, United Kingdom

• Product owner and programme lead for Unilever’s newest digital workplace / EX platform, leading design, build and implementation of innovative hybrid-ready EX technology, partnering with Microsoft as the first large.
• Thought leader on digital workplace, collaboration tech, digital transformation, AI, EX and hybrid.
• Co-lead on Unilever's pioneering use of AI to drive productivity.
• Key strategy partner for Corporate Comms and… Show more
• Key strategy partner for Corporate Comms and Employee Experience teams.
• Pioneered Agile project delivery for Unilever, challenging legal, procurement and risk processes.

Kingston Upon Thames, United Kingdom

• Led team with focused brief of improving awareness and usage of key collaboration technologies
• Ran pilots for new collaboration tools, aligned to changing business priorities and ways of working
• Influenced technology partners to provide functionality demanded by business teams.

• Managed development of activation services for Sharepoint O365
• Created employee self-service and training materials for collaboration technologies.
• Redesigned consultation services to incorporate range of solutions to meet business requirements.
• Supervised launch of new collaboration tools.
• Led global Activation Team, developing team skills and enhancing services provided, and co-ordinating third party resources.Helped develop Business Engagement processes, ways of… Show more
• Led global Activation Team, developing team skills and enhancing services provided, and co-ordinating third party resources.Helped develop Business Engagement processes, ways of working, portfolio management.

London, United Kingdom

• Led internal communications for the group during a period of significant change, and supervised business unit level communications.
• Trusted advisor to C-suite and senior management, feeding into strategy development, creating presentations, and helping translate strategy into actions.
• Created communications plans for M&As, wrote press releases and crafted internal comms, project managed announcement events and advised on integration of teams of 5-100 staff, in Colombia, Brazil… Show more
• Created communications plans for M&As, wrote press releases and crafted internal comms, project managed announcement events and advised on integration of teams of 5-100 staff, in Colombia, Brazil, Poland, Germany, UK.
• Designed and developed global intranet (Salesforce), providing the group’s first single communication platform, connecting its 3000 staff in 37 countries.
• Governance and project management for various business projects, delivering on time and on budget.

London, United Kingdom

• Consulted by Board/ Business Leaders / Project Teams on stakeholder engagement, communications, processes, governance, best practice, change strategy, product management and customer knowledge.
• Significant portfolio management experience (specialist mortgages): product management, arrears strategies, policy creation, operational planning, project management, legal/ compliance/ governance.
• Project managed product developments leading to £8m revenue increase YOY. Matrix-managed all… Show more
• Project managed product developments leading to £8m revenue increase YOY. Matrix-managed all stakeholders (e.g. Finance, Credit Risk, Compliance/Legal, Operations, Marketing, PR).
• Overseen mortgage product generation from idea to delivery; from Board approval of concept, to pilot design and implementation, and stakeholder and customer feedback.
• Managed relationships with creative agency, internal comms, and PR: organising and overseeing campaigns, writing and editing customer-facing and internal comms material.

Leek

• Designed launch operating model for new internal business (Optimum); developed stakeholder engagement strategy, process mapping, roles and responsibilities, governance controls and business plan. Used plan to provide.
• Created and managed new stakeholder management and governance structure including C level and operational level meetings, regularly engaging with all business areas and levels, from CEO to admins.
• Lead… Show more
• Lead strategic planning support for business leaders during merger, helping craft strategies, develop relationships across heritage businesses and teams whilst maintaining BAU focus.
• Key merger central support, issue resolution and communications hub for specialist companies.
• Coached and mentored junior team members, leading to team performance improvements. Show less

South East England

• B2C team management: recruitment, appraisal / performance management, training and development.
• Highest standard 'mystery shop' result attained for excellent team performance and customer service.
• Responsible for area-wide expertise on corporate strategy and economic developments.

Leek

• Led business strategy review for ongoing management of the Residential Mortgage Operation.
• Created initial MI and Management Reporting strategy for internal property management business.

Leek

• Delivered User Acceptance Testing for Work Area Recovery sites, and incident contingency plans.
• Project managed build of Crisis Management Centre for emergency incident management.
• Negotiated emergency transport service contract with third party supplier.
• Developed Business Continuity as ongoing, integral business function, with business-wide reach.

Stoke-on-Trent, United Kingdom

• Managed marketing output for sales executives and customer service teams.
• Led copywriting and marketing materials design (brochures, POS display, website content).
• Events management, including trade fairs and individual store promotional events.

Stoke-on-Trent, United Kingdom

• Sales order processing and customer service – troubleshooting, deliveries, information provision.
• Developing relationships with internal and external stakeholders.

Master Of Business Administration (Mba), Marketing/Marketing Management, General

MBA (Marketing specialisation)

Ba Philosophy, (Nb: 260/360 Credits)

Activities and Societies: GAP Society, Charity Events Planner

Education record