Tom Chevous Email & Phone Number

Rendlesham, England, Gb

London, England, United Kingdom

London & Remote

Ipswich, United Kingdom

Woodbridge, Suffolk Uk

Having worked successfully in the IT industry for more than 12 years, I decided to take the plunge and set up my own company building and selling websites for small business, individuals, organisations and charities. Initially running every aspect myself, from marketing, sales, consultancy, production, support, training and customer service, and more recently expanding the business with several staff members, we are able to provide a friendly and flexible service whilst staying… Show more Having worked successfully in the IT industry for more than 12 years, I decided to take the plunge and set up my own company building and selling websites for small business, individuals, organisations and charities. Initially running every aspect myself, from marketing, sales, consultancy, production, support, training and customer service, and more recently expanding the business with several staff members, we are able to provide a friendly and flexible service whilst staying professional.Whilst travelling a huge learning curve, I have been able to gain many new customers and deliver websites and a service which exceeds their expectations.Through making sensible business decisions, I have been able to keep the company free from debt, profitable and capable further growth. Show less

In a Project Management capacity, I clearly defined the needs, objectives, audiences and KPIs for the client’s website project. Having created a Specification Document, I then liaised regularly with website developers, designers and the client to ensure the project ran smoothly, within budget and on time.In addition, having identified a need for training within the existing client base and the opportunity for sales amongst prospective clients, I set up a training function from scratch.… Show more In a Project Management capacity, I clearly defined the needs, objectives, audiences and KPIs for the client’s website project. Having created a Specification Document, I then liaised regularly with website developers, designers and the client to ensure the project ran smoothly, within budget and on time.In addition, having identified a need for training within the existing client base and the opportunity for sales amongst prospective clients, I set up a training function from scratch. All training materials were written by me and tailored to each client’s specific needs, and all training delivered by me.I also took on the extra responsibility of setting up and managing a Client Services department, to more fully meet the needs of the 200+ customer base which netXtra possessed. Show less

Provided excellent level of customer support, including customer training, site visits across East Anglia territory to trouble-shoot problems, demonstrate new products and implement and configure software.Successfully account managed client base of 450, equating to nearly £1m worth of business.Brought in significant new business to the company to help achieve quarterly and yearly targets.

Devised and delivered individualised training programmes for clients, tailoring according to the skills and needs of the recipient.Led & supervised development team including project scheduling, appraisals and day-to-day motivation.Project managed the within-deadline deployment of many websites to meet client demands.Keenly “hit the road” to generate new business through demonstrations, networking and other functions

Gathered user requirements, specified projects, designed & developed several applications and delivered them with user acceptance testing to satisfied clients, together with a full training programme.Trained and supported in-house users of various products such as Word, Excel, Outlook, PowerPoint, Access, the Internet as well as many self-written applications.Significantly improved processes and procedures surrounding data security and information manipulation.

Implemented SAP financial package into UK office of over 200 people, and then into the Dutch, Scandinavian, German, Swiss and Italian offices.Wrote and delivered training packages for users across Europe, using both classroom based and 1-on-1 sessions where appropriate.Acted as an important link between developers and end-users, ranging from admin level to Directors, to ensure the smooth implementation of the system. Used careful user acceptance testing procedures to guarantee… Show more Implemented SAP financial package into UK office of over 200 people, and then into the Dutch, Scandinavian, German, Swiss and Italian offices.Wrote and delivered training packages for users across Europe, using both classroom based and 1-on-1 sessions where appropriate.Acted as an important link between developers and end-users, ranging from admin level to Directors, to ensure the smooth implementation of the system. Used careful user acceptance testing procedures to guarantee the system was used at its optimum.Supervised a team during data migration process of business critical accounting transactions. Show less

Business Information Technology

Business/Commerce, General