Tom Cohen Email & Phone Number

Kirkland, Wa, Us

• Responsible for $25M per year product performance and ongoing status/progress reporting.• Responsible for enterprise planning and logistics for Westmark Hotels and Princess Lodges business.• Analyzed customer/employee feedback and their needs to enable better service and ensure customer satisfaction. • Proactively communicated and collaborated with internal teams to analyze information needs and functional requirements.• Participated in product reviews and provided suggestions to improve customer stickiness.• Facilitated knowledge transfer to business users, stakeholders, and partner teams.

• Took on operational projects to assist with ongoing initiatives (SOP creation, process review, training curriculum review, etc.).• Accurately valued single-family homes by incorporating data from subject property, neighborhood, recent sales, and other internal data.• Analyzed single-family homes for pricing valuations and risks by leverage existing tools and models to validate pricing.• Operated complex and detailed financial models in Excel.• Collaborated with stakeholders to ensure homes are priced accurately, competitively, fairly, and timely.• Performed market research and trend analysis by making recommendations for process and tooling improvements.• Developed deep understanding to make financially sound and operationally efficient decisions.• Perform ad hoc data analysis and reporting relevant to acquisitions activity.

• Built and analyzed reports that tracked and detailed the fee level losses ZHL incurred. • Reviewed and ensured accuracy and data integrity.• Maintained an accurate record of communications and/or actions related to the disclosing process.• Maintained efficient levels of service and follow regulatory timelines.• Maintained confidentiality and privacy of customer and employee information.

• Built a set of functionalities to improve the intake of property feedback. • Instituted a closed loop process for reviewing, assigning, executing, and resolving all high priority property feedback. • Enabled clarity to the average cycle time from problem identification to action to closure. • Conducted issue/market level analysis to identify top issues and created processes to action them appropriately to improve customer experience.

• Drove changes and standardized copy writing across all of Zillow Offer’s listings. • Managed and was accountable for a team through QA process changes.

Greater Seattle Area

• Managed, designed, and produced website content using HTML, CSS, and Shopify. • Managed and improved website SEO based on analytics and KPIs using Google Analytics, Google Search Console, and Shopify analytics.

United States

• Responsible for handling payments and customer service• Managed upkeep of store, and worked with no supervision.

• Worked on the next version of the company website.• Worked in HTML, CSS, and JavaScript to design website• Worked with Bootstrap and Visual Studio 2015

Bellevue, Washington

• Responsible for handling payments and customer service• Managed upkeep of store, and worked with very little supervision.

Sammamish High School

• Instructed students in Java and C# and often took on the role of lead educator in the classroom • Created syllabus and assignments, as well as graded exams

Old Navy

• Worked on the floor, ensured customer satisfaction.• Managed presentation of merchandise and was also responsible for handling payments.