Tom Deen Email & Phone Number

Remote

Project Lead for Customer Success, Account Management, Enterprise Sales, and Operation Teams; Drove department operational development through process and workflow analysis using various project management industry tools; Subject Matter Expert and go-to resources with Asana, Salesforce, Smartsheets, and other PMO platforms.> Redefined and established department data metrics reports and dashboards to meet increasing productivity outcomes. > Created project implementation processes and documentation to better onboard new Enterprise clients. > Assisted Level 2 Support for Enterprise case escalations.Reduced Enterprise Escalation cases by 10% over a 6-month timeframe.> Developed and rolled out an Enterprise to Support Handoff methodology.> Collaborated to define and create a new Account Management department.Established focus accounts and reports for management oversight. > Facilitated a new Onboarding Specialist Training Methodology. > Custom Asana & Google forms development. > Revamped Internal Bug Triage process by aligning with cross-functional teams, mitigating future risks, and establishing agreeable and workable solutions.> Partnered with Product Management to design a Go To Market implementation plan for new DEV features and functionality.

Sole responsible owner of all project scope requirements and deliverables throughout the implementation of hosted & client/server pharmacy management systems. Using a phase-gate project methodology, ensure projects are completed on time allowing revenue recognition for business and customers.> Identify and mitigate all risks and issues, and develop agreeable solutions between all parties.o Proactively reshaped an independent pharmacy customer’s mindset from a potentialcontract cancellation to $70,000 Total Contract Value for 2 pharmacies and a favorablereview towards McKesson.> Ensure positive customer experience and product adoption, followed by a seamless transition toAccount Management.o Implemented 120 pharmacy management systems in the last 5 years achieving very high“voice of customer” scores, which was also reflected in overall Net Promoter Score.> Collaborate with various internal teams and multiple external vendors to resolve technical andlogistical challenges to successful implementations.> Review, evaluate, develop, and implement department project management processes and standardoperating procedures.> Mentor junior-level Project Managers in preparation for individual project assignments, andprovide ongoing support throughout implementation projects.

Led all phases of Paragon® Nursing Solution implementation roll-outs; Partnered with customer design teams to establish system parameters and application build considerations; Identified, evaluated and proactively provided solution-oriented resolutions to business/workflow process challenges; Responsible for modifying, evaluating, and maintaining application content artifactsMcKesson Certified with Paragon® Clinical CareStation, Medication Administration, Order Management, Radiology, and Clinical Data InterfaceWorking knowledge of all Paragon® Clinical Applications such as Pharmacy Management System, Security, Reference Masters, Computerized Physician Order Entry Systems and Emergency Department Information Systems

Managed, coordinated, and trained hospital clinicians on the Horizon® AdminRx application, an electronic medication administration solution; Responsible for all project scope requirements from initial customer kickoff to product sign-off; Assisted and supported customers through application build, integrating testing and Go Live support; Responsible for project forecasting and managing project service orders

Responsible for all product and service implementations within a 17 million annual revenue department; Created and executed integrated project work plans; Managed day to day operational aspects of all project scope requirements; Managed internal cross department project teams ensuring measurable results based outcomes; Employed PMI® project methodologies with established control management processes; Maintained open communication with all levels of client interaction to ensure proactive, solution-oriented, problem identification and resolution; Strong knowledge base in Barcode Medication Administration technology.Created, developed, and launched a new consulting service called PakPlus-Rx® Barcode Professional Services, generating $137,000 in the first 24 months.Successfully implemented over 60 product/service projects generating a revenue stream of 30 million dollars through the collective term of all service contracts.Streamlined work process procedures shortening project duration from 16 to 12 weeks allowing for earlier revenue recognition along with reducing excessive backlog.

Responsible for recruiting hospital pharmacy personnel and implementing on-site Pharmacy Services; Initiated and monitored PakPlus-Rx® implementation methodology with ongoing assessments in order to meet targeted deadlines; Prepared issue analysis, status updates, and special reporting to PakPlus-Rx® Services Implementation Manager and client project team; Oversaw total recruitment process: sourced, screened, and interviewed candidate pools utilizing many recruiting modalities; offer preparation, and salary negotiations; acted as liaison between candidate, internal and hospital human resources; prepared employee file and final handoff to PakPlus-Rx® Operation Supervisors.Successfully implemented 45 new Pharmacy Services AccountsHired over 124 new McKesson employees for all of the Pharmacy Services lines.

Responsible for recruiting mid to upper level managerial type candidates; Brokered the entire recruitment process with the highest integrity and business ethics; Built and maintained healthy client relationships; Developed customized comprehensive recruiting plans; Prepared candidates and employers throughout the interview process; Assisted in structuring offers, Articulated offers to candidates; Versed in recruiting candidates via direct recruiting, cold calling, referral based and internet based sourcing.

Bachelor Of Science, Allied Health/Athletic Training

Master In Science, Exercise And Sport Study

Academic Requirements Completed Only