Tom Dillon Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Program Manager for ERP system implementation, and for merging business operations and systems following an acquisition. In a QA leadership role, managed business users’ end-to-end testing for ERP and Assortment Planning implementations. Program Manager for AMERICAN EAGLE OUTFITTERS ($3.5 billion, 1,100 stores)• Led planning for Oracle Retail ERP (RMS) implementation for North America stores and web channels. • Drove selection process among custom and vendor package solutions to replace Oracle’s RPM nightly price download processing for stores. The selected solution reduced processing time in production from 10 hours to 10 minutes.QA Manager for EXPRESS ($2.4 billion, 650 stores)• Managed end-to-end user testing effort for over 100 integrated in-house and third-party applications for an Oracle ERP (RMS) implementation, including integration with a 3PL for ecom order fulfillment provider and a new OMS.• Devised strategy and managed business team end-to-end testing for 30 applications, to implement a new assortment planning tool from Stratos S5, tightly integrated with RMS and Bamboo Rose for product sourcing / ordering.Program Manager for INGRAM CONTENT GROUP ($2.3 billion book distributor)• Managed program to merge business operations and systems following Ingram’s acquisition of Perseus’ distribution business. Ensured all phases of the program were completed on time with full functionality, for 20 application work streams.• Built progress reporting tool to communicate status to executive management.

Westchester, Il

Collaborated with executives to define technology roadmap, evaluate alternatives and costs for business vision, and manage implementation of strategic projects for this $2.2 billion operator of 1,200 college bookstores. Employed retail best practices and repurposed existing system assets to enable new business channels and product categories. Led development team of 25 permanent staff and 60 offshore consultants.• Filled role of program manager while leading application development for implementation of JDA Software’s retail ERP (merchandise management system), point of sale, warehousing system, and business intelligence, the key driver for increases of $200 million annual sales and $50 million net income.• Enabled double-digit omnichannel sales growth via ERP system integration with IBM’s WebSphere ecommerce platform and Sterling OMS. Deployed store order fulfillment, pickup in store, and “endless aisle” order fulfillment by 3rd parties.• Implemented solutions from Retalon for predictive analytics, demand forecasting, automated replenishment, and inter-store stock balancing. Reduced out-of-stocks by 2% in general merchandise, resulting in a 1% increase in sales. • Led .NET custom development of a college bookstore course materials ERP system to manage course schedules, book rentals, faculty adoption of titles, purchasing, publisher returns, and book buyback. • With product management team, defined business process and technical approach for the Follett ACCESS (includED) initiative. Managed development team building AWS-hosted middleware connecting with campus student information systems to import student enrollment data into Follett’s order fulfillment systems. Implemented web services to provision students into publishers’ digital course materials and bill the school's A/R account. • Upgraded POS and ERP systems to support Canadian and Latin American operations.• Implemented Manhattan Associates Merchandise Planning and JDA Space Planning.

Chicago, Il

Developed business justification and IT strategy to implement new ERP systems, with integration to best-of-breed point solutions.• For The Sports Authority, created plan to integrate new merchandising/ERP, and assortment/space planning applications with legacy systems.• Managed migration of The Limited’s flagship brand to the Island Pacific ERP.• Oversaw data warehouse implementation for Lane Bryant and Lerner New York.

Rocky River, Oh

Performed retail system package evaluation and selection. Created strategic systems plans, developed business benefits analysis, and presented to clients’ board of directors. Managed implementation of recommended packages. • Led gap analysis for ERP, warehousing, BI, planning, and financial systems for Frank’s Nursery and Crafts.• Implemented integrated ERP, warehousing, and financials for Factory Card Outlet.• Managed vendor selection project for Thrifty Drug Stores for ERP, warehousing, and store replenishment systems.

Elk Grove Village, Il

• Developed technology roadmap for multiple manufacturing divisions. • Implemented system upgrades for MRP and supply chain systems.

Greater Chicago Area

• Executed a warehousing software package selection for Witte Corporation.• Developed requirements for implementation of a retail ERP system for Sprouse.