Thomas Kramer Email & Phone Number

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

• Led the BCAA F19 recruitment digital media campaign including in-house and vendor produced creative resulting in an increase in recruitment advertising budget for F20 and F21.• Support product owners in media planning and creative development ensuring we deliver cohesive cross-channel campaigns.• Assist in bcaa.com blog development working with web, email, and design team to implement content strategy. • Coordinated the creative development and implementation of BCAAs ‘Role Reversal’ award winning digital first campaign resulting in one of the lowest costs per completed views seen at the time by our media partner. • Lead creative trafficking/implementation (working with our media agency) and act as a liaison between in-house design team, product owners, and media agency to ensure we are developing the right creative for the right digital channels. • Facilitate a part of BCAA’s content strategy, successfully producing BCAA’s monthly eNewsletter and content for social channels and bcaa.com. • Coordinate media agency relationship with contract development, leading monthly status updates, and distributing agency invoices and budget reports. • Manage the on-boarding and tracking of BCAA creative agency assets recording talent residuals and ensuring we have the necessary creative files for in-house campaign development.

Vancouver, Canada Area

• Managed BCAA Auto Service Centre’s (ASC) Q3 marketing campaign including media plan development, in-house creative production and campaign reporting.• Led the introduction of a sales incentive program for BCAA ASCs and worked directly with location Managers to communicate results and incentive prizing.• Managed BCAA and Evo project status report document ensuring 20+ projects (60+ deliverables)/month were produced by our design team and distributed to media channels on time.

999 West Broadway

BCAA's core values consist of providing outstanding member experience and striving to be the most trusted organization by continuing to do the right thing. As an experienced Insurance and Service Advisor, my role consists of communicating with members and assessing which BCAA products align with their needs. Ensuring I deliver an outstanding experience for every single client along the way. Other key roles and achievements:- Selected as Top Performer Q1, 2017. - Developed and implemented an in-office membership sales incentive program that improved the North Vancouver office sales rank among BC offices from 29th place to 12th over the course of 3 months. - Led the North Vancouver office employee “story testimonial” campaign that showcasing amazing customer experiences. - Assisted in training new employees in ICBC and membership sales. - Utilize training modules to self learn BCAA's auto sales products.

Vancouver, Canada Area

Cove Watersports has been in operation for over 10 years and is one of the largest wakeboard and waterski schools in BC. As General Manager, I was responsible for daily operations such as scheduling and hiring staff, sales and marketing, customer relationship management, and finance. As a wakeboard and waterski instructor I developed excellent customer service skills through managing groups of up to 14 customers. I was in charge of ensuring safety, and delivering great customer service and an overall enjoyable experience, whilst using patience and determination to help each new wakeboarder/waterskiier succeed in the sport. Other key roles:- Managed all digital marketing, including email advertising campaigns and running social media pages. - In charge of customer relationship management and sales via phone, email, and in person. From collecting payments to following up on customer inquiries and concerns. - Responsible for hiring and training staff.

Seaspan Ship Management is a ship owner that has dramatically expanded to become one of the largest ship owners and operators in the world. As an HR intern it was my role to assist in the implementation of a new software (Shipmate) that managed scheduling, payroll, and expenses for 2000 personal. I analyzed the current software (NS5) in order to find data inconsistencies and then worked with team members and outside consultants to assist in the transition to the new software . Other roles included creating excel spreadsheets for team members and general administrative work.

As an Operations Intern, I compiled and collected supporting documentation for guarantee claims against shipbuilders. I assisted in putting together claims for 8 container ships.

North Vancouver, British Columbia

The North Vancouver Spring Flag Football League has been in operation since approximately 2010. Growing from approximately 10 teams to over 1500 players since I started with the league. My role as Field Supervisor was to manage game day operations. Which involved the set up and take down of the field as well as the coordination of the games. Including conflict resolution, employee management, and ensuring games were all taking place on time.

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General

Activities and Societies: Capilano University Case Team, Capilano University Marketing Association (CAPUMA).

Marketing Advanced Diploma, Business Administration