Tom Donovan Email & Phone Number

Philadelphia, Pa, Us

Coral Gables, Florida, Us

Coral Gables, Florida, Us

- Highest-selling (ARR) Solution Consultant globally at ACI in 2020, 2021, and 2023- Scaled our Walletron product to millions of end-users, helping process over $250M of bill payments from Apple Wallet & Google Wallet passes- Built & launched new product offering mobile wallet rewards certificates at 300+ locations of a nationwide retailer- Go-to expert on all-things Apple Wallet & Google Wallet related- Spoke at dozen+ conferences on topics such as payments, mobile wallet passes, & customer experience- Coded automation tools from scratch (in Java, Python, and shell-scripting) to speed up sales-related activities for many of our payments product demonstrations- 50% travel to present to executives at largest billers throughout the United States

Coral Gables, Florida, Us

- Technical brains of the sales team, guiding prospects and clients' executives and technical leaders on how best to use ACI's suite of payments products- 'Excellence in Action' Award winner for 2020, recognizing the top-8 all-around performers in sales organization of 500+

Coral Gables, Florida, Us

- Led implementation project (both PM + all technical aspects) for all 20 clients launched prior to being acquired by ACI Worldwide in May 2019- 25% travel to drive new business wins + on-site testing reviews with clients prior to launch- continued engineering work and touched every single inch of the product including source code, cloud architecture, networking, maintenance, internal/external configuration portals, API connectivity to clients, and end-user experience- implemented process automation for many key operational aspects of business, including JIRA for both product management and client implementation project management- key player in countless due diligence tasks driving towards successful acquisition, including deep-dive technical reviews, infosec reviews, & end-to-end product discovery with ACI's senior leadership team

- 4th FTE at company- automated substantial majority of technical implementation tasks & sped up time to create branded demos by 80%

Wilmington, De, Us

Sales Engineer @ Collections Marketing Center (prior to Katabat name change)

Wilmington, De, Us

- Manage, enhance, maintain, and tweak features of our suite of web-based collections software- Developing in all languages / facets of our stack, including, but not limited to Java, MySQL, Bash, Hibernate, Spring, Tableau, and various other APIs- Investigate production issues, develop patches, and carefully schedule and execute patches and releases to fix any defects- Participated in international client facing meetings to determine requirements, validate features, and set up plan for automated performance testing- Led development of an automated data-driven testing framework (written in Java, using Selenium) for our web-based collections software suite to help catch any issues before they reach the client.

Rocky Hill, Ct, Us

Sales Associate from November 2010 through January 2012. Promoted to Store Manager in February 2012, and continued to hold that position for the remainder of my time with the company.From 2011 – 2014, I developed from scratch and regularly maintained a Visual Basic program which enabled my Verizon Wireless franchise retail store to run automated financial audits on many hundreds of our store’s monthly device commission payments from Verizon Corporate, which was surprisingly not a luxury provided to us by any of our existing POS systems. I sold nearly 2,000 phones and other internet-connected mobile devices, accounting for nearly a quarter of total store profit. I also was a key player in closing deals with local businesses as high as 50+ lines

Bachelor’S Degree, Management Information Systems

Education record