Amazon bestselling author of The Shaman States of America: The Mantle series.

• Repairing relationships with business customers in the United States, Canada, Australia, and the United Kingdom while providing a high level of service over the phone.
• Assisting development of other Joint Venture advisors through coaching and feedback. 
• Assisting with the development of consistent standards for Joint Venture, as a speciality group, and sharing those with Apple Retail Business Teams throughout the United States and Canada and other organizations at Apple’s Austin Campus. 
• Assisting with the daily management of the schedule to maintain customer availability.
• Facilitating Team Meetings, Conference Calls, and Round Table presentations.

• Completing test plans to ensure quality of diagnostic suites available in AST 2 
and User Acceptance Testing environments.
• Filing and following up on bug reporting to verify that existing issues are resolved expeditiously.
• Codifying procedures relating to the working environment and rotational experience.

A comic strip about life and love and being a nerdy college kid.

• Leveraging strong time management, & creativity to repair relationships at the Genius Bar. 
• Creating weekly Family Room Team newsletter designed to parse customer feedback and business metrics to better develop my team and better enhance their business acumen.
• Developing Genius and Family Room Teams through feedback and coaching.
• Facilitating open communication and advocacy between Genius and Leadership Teams. 
• Facilitating discussion during Genius meetings. 
• Assisting with the development of peers in the multiple different roles.