Manage overall operations (including Logistics, warehouse, ecommerce, fulfillment, billing and compliance).

Enable sales teams to succeed by enhancing processes and procedures for maximum efficiency and driving to achieve overall acquisition targets.

Leading a dedicated team of sales professionals to educate and advise our US residential customer base on the best ways to save money and help the environment by going solar.

Managed several inbound and outbound sales/customer service programs for top Canadian financial institutions. Coordinated the sales and customer relationship process for our clients across the enterprise. Managed processes and procedures to enhance efficiency and meet or exceed financial goals. Strong advocate for our clients internally and for VOXDATA to our stakeholders. Applied project management methodology to all areas of the operations with particular respect to quality assurance, quality… Show more Managed several inbound and outbound sales/customer service programs for top Canadian financial institutions. Coordinated the sales and customer relationship process for our clients across the enterprise. Managed processes and procedures to enhance efficiency and meet or exceed financial goals. Strong advocate for our clients internally and for VOXDATA to our stakeholders. Applied project management methodology to all areas of the operations with particular respect to quality assurance, quality control and data management. Acted as the prime contact for our clients in all areas. Verified and interpreted reporting to identify enhancement potential and design solutions to process gaps. Ensured that change control is applied throught the programs. Indentified and closed new business opportunities from the development of RFP responses to the agreement of terms and the implementation of MSA's and SOW's. Show less

Manage a portfolio of clients from various fields ranging from Telecommunications to Financial areas. Enhance relationships with our partners to develop new and existing opportunities. Lead strategy meetings and performance reviews to ensure key performance indicators metrics are met. Create intraday, mid-term and long range forecasts in order to direct staffing strategies for both inbound and outbound programs based on KPI's and stakeholder requirements.

Leading a dedicated team of staff to support both the billing, customer care and technical needs of our client through both telephone and email support. Producing reporting in regards to the program and presenting to stakeholders and clients. Managing internal databases. Forecasting volume projections based on historical data and implementing staffing strategies to account for this.

Managing accuracy and security of the receipt and digitization of private documentation. Database management. Benefit claims verifications and municipal tax applications. Developing and implementing training for team of agents.