Tom Eisaman Email & Phone Number

Englewood Co

Maintain and support the Spectrum Guide application.

Fort Myers, Florida Area

• Serving as the Technical Expert for the operation, function and features of Cisco DNCS/EC platform including associated digital headend equipment nationwide. Establishing key operational best practices on each platform while providing guidance and support for the Technical Support Specialists and Technical Support Engineers.• Has strong skill set in using Jira and Remedy ticketing systems..• Has worked many issues with multiple Comcast systems nationwide. Was Tier III support resolving issues before possible escalation to Cisco.• Supported the National Centralized Warehouse for distribution of Settop Boxes throughout Comcast.• Wrote SMOPs for field systems to provide guidance on how to load new and updated software on systems.• Lead Engineer for BST though Field trial and test.• Lead National Cisco support team to share Field Advisements with all Cisco related engineers and support organizations.• Create and distribute scripts for DNCS systems using Bash and Shell scripting.

Maintain DNCS and 5 RNCS systems to ensure video quality throughout southwestern Florida and remote sites in other parts of Florida.Plan, develop, and execute test specifications for a cable television equipment and Video on Demand.Attended Cisco Subject Matter Expert Training to receive DNCS SME certification.While at Cisco for training led the Comcast group with after hours training to share experiences and give other DNCS SME’s scripts, notes, and additional information that Cisco did not cover.Established contacts within Cisco to answer questions without opening tickets.Created scripts, tools and information that have been shared within Comcast.Interface with field technicians and customers with external equipment.Create reports describing the health of the system on a weekly basis.Train members of the group, technicians, and CAE’s on use of field equipment, and procedures.

Plan and structure mortgage programs that best suit the financial goals of clients. Both for individual purchases and refinances, as well as working directly with a new homes developer.

; Tellabs 6500 Software Integration TestCoordinated a group of people to create and test several Feature Test Plans for a TITAN 6500 Optical Cross Connect. This included assigning requirements for others to add sections to the test plan and/or for them to write and execute test cases to validate the product requirements.Utilized Test Director, WinRunner, and LoadRunner to create and run automated tests.Used DOORS to establish testability matrices and DDTS to create and verify modification requests throughout defect life cycle.Created and tested Fault Management/Performance Management tests on an Network Management SystemAssisted in the creation of a test plan template for multiple groups to be able to create and test features in a more streamlined application.Created and executed test cases using Test Director and provided statistics.

Planned, developed, and executed test specifications for xDSL features.Coordinated result tracking and developed a process to retest problems when fixed.Worked with customer support on field problems, and reproduce reported problems.Downloaded software from web to circuit boards and ROM chips.Utilized the ATM switch to provision cross connect changes.

Planned, developed, and executed test specifications for new features in 5ESS Terminal Maintenance.Wrote tests for the trunk-scaling feature for deliverable tests in audits and unexpected acknowledgements.

Network Administrator for Solaris systems.Interfaced with the customer to diagnose and resolve field site problems.Planned, developed, and executed test specifications for new features and software repair.Managed and coordinated Repair Packages for the 1PSS products.Provided training to customers for 1PSS products.Provided technical support for Packet Switching Systems.Developed and verified software installation procedures.Planned and executed software installation procedures and FOA, on-site and/or remotely.Developed, verified, installed, and supported a software system to measure delay for the WorldSpan network.Verified software packages for 1PSS products.Developed processes for Customer Support.

Planned, developed, and executed test specifications.Coordinated testing between 1PSS and 5ESS switches.Managed and planned FOA for 1PSS products.Performed Software Update Procedures for 1PSS products.Coordinated and executed verification effort for packet switching software update packages.Developed system test methodologies to improve the quality of the product.

Bachelor Of Science Degree, Computer Science

Associate Of Applied Science, Data Processing