Tom Gaffney Email & Phone Number

New York, New York, Us

New York, New York, Us

GO Tech Labs is a custom software development company. We specialize in working with early stage startups and established companies looking to take their business to the next level. Depending on your needs, our wide range of services can address any, or all of the phases of Application Lifecycle Management (ALM). Regardless of the size of your vision and budget, please contact us to talk about your project. Services include:Custom DevelopmentPrototyping and DesignTechnology ConsultingWeb HostingSocial Media, SEO, and SEME-commerce

Seattle, Wa, Us

LEAP4LIFE provided a Software as a Service (SaaS) health and wellness technology solution that captured, converted and monetized personal fitness, activity, health, sleep, social, motivational and transactional behaviors on behalf of the user. The solution was deployed both as a corporate wellness solution and a direct to consumer product. • Architected, developed, and project managed full stack development for web, mobile and API • Designed, built and managed highly scalable and fault tolerant technology infrastructure using Amazon Web Services (AWS) and other cloud services providers

New York, Ny, Us

KickApps provided on-demand social media, online video and widget applications that enable web publishers and marketers to grow, engage and monetize online audiences and customers. Responsible for building Pre-Sales Engineering and Professional Services team (Project Managers, Developers, Designers, QA and Strategy Groups), which performed successful social media deployments for NBC Universal, Dell, Scripps (Food Network), Cox, AmEx, The Weather Channel, BET, Martha Stewart, Harley Davidson, H&R Block, the NHL, dozens of NBA and NFL teams, Liverpool Football Club, ProSieben, ITV, U2, Madonna, Kiss, Simon & Schuster, Penguin Books and many others.KickApps was acquired in January 2011 by KIT Digital (Nasdaq: KITD).

Us

Responsible for Global Client Services team consisting of Pre-Sales Engineering, Web Development, Ad Operations, Client Services, Encoding/Content Processing, Product Management and 24x7 support

Directed all Pre-Sales Engineering and Professional Services activities occurring in the East Region, including sales, project completion and customer satisfaction. General Manager for the New York office, responsible for all staff members, facilities and regional revenue.

Pearl River, New York, Us

• Built Professional Services and Sales Engineering teams which resulted in a new revenue stream as well as increased Sales and customer satisfaction• Created processes and metrics to measure and improve resource utilization, customer satisfaction, and effectiveness in Sales, Support and Professional Services engagements helping to drive overall satisfaction to over 4.7 of 5, and utilization to above 85%• Transitioned to a distributed organization to decrease travel time and improve utilization of Engineering resources thus allowing an increase in 25% productivity without increasing headcount• Developed customer and reseller training programs to provide an additional revenue stream and an increase in Sales through Resellers

• Expanded groups responsibilities to include design, implementation and management of client system, network, database and security solutions; managed hosting; management of global DNS, mail, news, tape backup, shared web hosting and streaming audio and video services• Transitioned the organization to a 24x7 global "Follow-the-Sun" operations support model to improve operational efficiencies and achieve cost savings• Designed and implemented tools and processes that allowed the company to commit to and meet 99.9% Service Level Agreements (SLAs)• Performed technical review during the due diligence process of evaluating companies for potential acquisition and integrated technical staff, infrastructure and service offerings of two companies acquired by Globix• Reduced operating and capital expenses by over 50% through a period of corporate downsizing through layoffs, contract renegotiation and improved operational efficiencies• Performed pre-sales engineering for company's largest and most strategic opportunities

Mba, Technology Management

B.S., Computer Science And Statistics