Tom Gallaher Email & Phone Number

Helping enterprises develop the programmes that matter to them most through better client & end user experience, stronger relationships with partners for joint success, and helping clients connect the dots within their ecosystem of workflows and value.Speaking events: How last year's CiMi.CON award winners increased their adoption by 34% (Berlin, 2022), SCIP panel discussion on the 'Future of AI in Competitive Intelligence' (Online, 2021)- lead the Customer Success function with oversight of a multi-million $ portfolio of enterprise customers (mostly F500)- growth, product and CI program expert to enable and evolve our customer’s insights/intelligence programmes- lead a team of dedicated customer-facing professionals serving a global client base from locations in Canada, Europe and APACPrevious extensive experience as a Product Owner/Manager, and still flying the flag for lean and agile philosophies for optimal outcomes of transformation programmes that place customer value at the centre. 5 years spent doing hardcore end-to-end product leadership from product concept, to MVP, go-to-market, and longer term road map strategy. Well versed in the nuances of senior leader & board level stakeholder managementAdvocate of Agile/Scrum methodologies - e.g. Kanban and Extreme ProgrammingPRINCE2® qualified (Foundation & Practitioner)Prior to Customer Success and Product Management I spent 5 years in professional services at a top-tier international UK law firm (magic circle) leading analytics, marketing support and library teams (30 FTEs cross-functional operations across multiple time zones).