We create People Powered Technology. SquareAlpha is devoted to driving businesses forward with innovative information technology solutions. Our mission is to be a true business partner by combining remarkable service with advanced technology and elegant solutions. We make technology work for businesses of all sizes, enabling them to achieve their goals.SquareAlpha provides businesses with complete managed services, technical support services, cloud infrastructure and migration solutions, technical design, infrastructure builds, consulting, project management and strategic services. We work with businesses across a range of industries, including healthcare, mining, education, arts, construction, legal, and community services.

- Project Management - Team Leader/Coordinator - Managed Services - ConnectWise Manage and Automate development - Establishing, documenting and training in Process and Procedures - Business Development - Remote End User Support, Remote Monitoring, Server Admin

• Responsible for the day to day management of the Customer Insights team, including recruitment, learning and development, and performance• Responsible for ensuring high levels of team engagement and motivation including support, mentoring, team building, rewards and recognition• Responsible for the Voice of the Customer program ensuring that all customer feedback, complaints and cancellations are reviewed, allocated and handled in a timely fashion, ensuring that all new items are responded to within 1 business day• Conduct ongoing analysis into customer feedback, highlighting issues and trends and making recommendations to the business on improvement activities• Responsible for the creation, distribution and ongoing development of the monthly Customer Insights reports• Meet with internal departments each month to discuss key customer insights and recommendations for improvement

* Ensure the Facility is operational and maintains 100% uptime* Provision Customer Racks ensuring fast and effective deployment* Induct Technicians and Staff onsite in accordance with Vocus Standards and Policies* Design, Implement and Maintain facility related processes and procedures for Data centre operations* Provide Capacity Management for availability of used floor space, rack space, power usage, cooling, network and patching infrastructure.* Manage 3rd Party Maintenance vendors across Data Centre to ensure compliance with change Control, specification and quality standards.* Designed and Managed the ongoing Tracking of hosted IT Assets and quarterly reconciliation with CMDB. * Tracked and Recorded all Maintenance visits by 3rd party vendors ensuring incidents were logged against CMDB items and resolved in a timely fashion.

*Providing Operating support to mission critical hosting site*Induct Technicians and Staff onsite in accordance with Standards and Policies* Maintain facility related processes and procedures for Data centre operations* Provide Capacity Management for availability of used floor space, rack space, power usage, cooling, network and patching infrastructure.* Manage 3rd Party IT vendors across Data Centre to ensure compliance with change Control, specification and quality standards.* Ongoing Tracking of hosted IT Assets and quarterly reconciliation with CMDB

Provided Phone Support to a Variety of different clients for multiple Operating Systems and environments.

2IC to Service Desk Manager

Evaluating opportunities, account relation and customer feedback, maintaining client relations, managing budgets, technical quoting software implementation,

Technical assistance, Resolving Client Issues Remotely and On site, Professional advice, Following escalation procedures, research and train in industry standards.