Thomas J. Goz, Mba Email & Phone Number

Glastonbury, Ct

Scope of responsibilities encompasses multiple functional roles. • As Manager of the Project Management Office (PMO), lead a team of project managers and project administrators in coordinating IT development projects (utilizing both Waterfall and Agile methodologies), data management projects, and engineering and administrative support projects. Projects support a varied customer base, primarily in aerospace, covering both military and commercial activities. Projects range from short term (1-3 months) and cost (<$10k) to multi-year programs with $5m+ budgets. • As Account Manager, responsible for new customer acquisition, customer relationships, resource planning, and financial performance. • As Manager of Quality Management Systems (QMS), lead company efforts to become certified to international standards. Using Six-Sigma and ACE philosophies, Tom developed Tsunami Tsolutions own quality system, ORCA (Operational Reliability, Continuous Advancement), to incorporate continuous improvement and quality standards into the IT development process and into the company as a whole. Collect and analyze data, produce metrics, perform root cause analyses, and deliver customer presentations with the goal of producing the highest quality work in the most cost effective manner to achieve total customer satisfaction.• As Project Financial Manager, supports a large, multi-year military IT development program with requirements definition, budgeting, quoting, performance monitoring, invoicing activities, and on-time delivery to customer schedule. Utilize Market Feedback Analyses to measure customer satisfaction.

Windsor Locks, Ct

Managed aircraft engine accessory maintenance programs on a flight hour basis for eight international customer contracts of between 5 and 20 years, covering six airline operators, four aircraft types, four engine platforms, and approximately 325 engines generating approximately $170 million in revenues.• Delivered improved margin performance through cost management by providing daily guidance to an order administration team, generating and analyzing historical data, and working closely with each customer to refine forecasted fleet activities. • Directed maintenance work scopes to minimize cost exposure without jeopardizing product reliability or customer satisfaction. • Delivered turnaround time performance below contract requirements, resulting in high customer satisfaction scores on both monthly performance scorecards and annual market feedback surveys. • Evaluated Original Equipment Manufacturer Service Bulletins for cost and product reliability impact, making program incorporation decisions. • Developed reliability tracking tool in Excel for use throughout Program Management team, later directing a contracted IT service provider in automating the tool within our business system.

Managed repair operations for the Hamilton Sundstrand aftermarket business, which were co-located within five production facilities in continental U.S. and Puerto Rico, from 2002 through 2006. In final year, managed all Key Account repair activity for a major airline. • Drove shop performance through reduced turnaround times, cost targets, and customer satisfaction monitoring.• Managed process improvement teams incorporating best practices from high performing facilities. • Supported internal facility transitions and customer bankruptcy management. • Managed contract terminations delivering positive financial settlements, receiving internal executive recognition.

Windsor Locks, Ct

Analyzed and worked with functional groups to improve administrative tasks and shop processes to achieve cost savings. Managed accessory maintenance agreements, minimized outstanding accounts receivable and reduced inventory balances. • Established tools to improve office support and union shop communications. • Developed system tracking tools still being utilized in the organization.

Windsor Locks, Ct

Managed team of 20 associates in the Contracts Administration of Overhaul and Repair for customer owned material. • Coached members to transition from five separate product-focused teams into a single customer-focused team. • Established cross-training opportunities and coordinated customer assignments to balance international requirements.

East Windsor, Ct

Earned placement in two year program with the following four assignments: • Business Administration Manager, supervising six associates • Shop Supervisor for 24 union shop associates• Purchasing Associate• Industrial Engineer

East Windsor, Ct

Supervised Financial Planning group with responsibility for budgeting, forecasting, and shop analysis. • Developed new account structure to support Product Line Accounting for improved revenue and cost management. • Appointed Financial Liaison for implementing a new business system, J.D. Edwards, into Hamilton Sundstrand.

Bloomfield, Ct

Managed Finance department for a marine navigation equipment distributor, including inventory management, accounts receivable, accounts payable, budgets, and employee payroll.

Elmsford, Ny

Business to business direct sales for office refreshment equipment and products, including water systems, coffee stations, microwave ovens, and refrigerators. Responsible for meeting and exceeding monthly targets, as well as ongoing customer satisfaction.

Master Of Business Administration (Mba), Finance

Bachelor Of Science (Bs), Business Management

Graduated Cum Laude