Tom Guckenberg Email & Phone Number

Virginia, United States

Greater Denver Area

• Successful oversight of professional services delivery and pre-sales support for one of the largest providers of information technology solutions for higher education
• Oversaw delivery of professional services for the western region of the United States and Canada
• Provided Professional Services pre-sales support and presentations for ERP/SIS and Blackboard opportunities with Higher Education prospective clients

Washington D.C. Metro Area

• As the Practice Lead, provided leadership for Unit4 Professional Services by guiding the team that implemented Unit4's new Student Information System
• Responsible for bringing the first client live in North America on the new Student Information System
• Oversaw the P&L for the Unit4 Student Information System services organization in North America
• Served as the Executive Sponsor for Unit4 Student Management engagements and provided direct contact with the executive level team at the client institutions

Washington D.C. Metro Area

• Provided executive oversight for a multi-million-dollar portfolio of services for this $1.65B global technology organization serving higher education government, business and K-12 markets. Developed the tools, methods.
• Co-led the delivery for over half of a $33M dollar portfolio of services
• Supported Sales Teams by developing proposals and in closing new large-scale opportunities
• Developed projections to revenue forecasts for North America Higher Education consulting opportunities to ensure target revenue goals were accomplished

Washington D.C. Metro Area

• Oversaw the management of a multi-million-dollar portfolio of services both for sales and delivery for the North America Higher Education sector of the consulting division for the company.
• Supported Core East, Core West and Greenfield Sales Teams in identifying and closing non-recurring opportunities
• Participated in services related delivery improvement projects
• Mentored team members for continuous improvement of service delivery

Washington D.C. Metro Area

• Led and managed the executive relationship of a strategic client account for the organization including planning, measuring and monitoring the Blackboard Student Services team working on behalf of the client.
• Created and Analyze Customer Satisfaction
• Managed the communication preferences of college students and execution of strategies for self-help support based on proven psychographic preferences
• Made product development suggestions that influenced current and future self-help services
• Catalogued client benchmarks and success stories

Washington D.C. Metro Area

• Directed a Client Practice of Business Practice Managers, Project Managers and Consultants responsible for over 100 successful implementations of Datatel Colleague, eMarketing and Managed Services solutions for the.
• Managed the eMarketing consulting team of project managers and consultants achieving an implementation services revenue goal of over $2M
• Delivered Information Technology Strategic Planning consulting services to clients
• Provided sales support for new and existing client opportunities

Madison, Wisconsin Area

• Created and managed a wide range of highly successful Information Technology-related collaborative projects and purchases for the twenty WAICU member institutions.
• Directed an ERP analysis and purchase process for a consortium of Wisconsin Private Colleges
• Coordinated consortium purchasing agreements for Information Technology

Madison, Wisconsin Area

• Consultant and Proprietor of Information Technology consulting business.
• Consulted with small businesses concerning specific application needs
• Developed custom software applications for small businesses
• Administrated Novell and Microsoft local area networks
• Suggested and implemented business office ERP systems

Madison, Wisconsin Area

• Instituted and directed a new Information Technology division of the corporation as a profitable consulting service, providing Strategic Planning and managed infrastructure, network and software support for clients.
• Directed Information Technology division of corporation as a profitable consulting service
• Provided Strategic Planning for area businesses
• Managed infrastructure, network and software support for clients

Madison, Wisconsin Area

• Successfully guided all Computer and Information services of the college.
• Developed college-wide strategic plans for Information Technology
• Served as an administrative team member and advisor to the President
• Created a yearly campus-wide budget for Information Technology
• Member of the College’s Budget and Planning Committee, Enrollment Management Committee, and Adult Education Task Force
• Supervised managers of Administrative Computing, Academic Computing, Instructional Technology and Telecommunications, Institutional Research and all department Employees

Madison, Wisconsin Area

• Supervised all Information Technology operations and staff for support of research faculty and multi-million dollar research projects
• Implemented Novell and Microsoft local area networks across the organization
• Researched and procured appropriate technology required by staff conducting research

Phd, Educational Technology

Ms, Educational Psychology

Bs, Psychology

Associate'S Degree, Criminal Justice/Police Science