Tom Haines

Tom Haines Email and Phone Number

Associate Director - Market Integration, Wholesale Credit and Lending Transformation and Delivery @ HSBC
Tamworth, GB
Tom Haines's Location
Tamworth, England, United Kingdom, United Kingdom
Tom Haines's Contact Details

Tom Haines work email

Tom Haines personal email

n/a
About Tom Haines

Financial Services leader with extensive experience in devising solutions, managing and mitigating risk, managing complex projects and influencing stakeholders across a complex multi-national organisation.With a proven ability to drive high performance in myself and my team, exceeding objectives and adapting to different challenges, risks and environments. An advocate for technology and change, seeking out ways to simplify and drive efficiencies - in tune with the changing requirements of customers and stakeholders.Currently Product Owner for Government Guaranteed Lending Products within HSBC UK’s Commercial Lending Team – responsible for the ongoing management, governance and development of a suite of products aimed to support SMEs.

Tom Haines's Current Company Details
HSBC

Hsbc

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Associate Director - Market Integration, Wholesale Credit and Lending Transformation and Delivery
Tamworth, GB
Website:
hsbc.com
Employees:
186860
Tom Haines Work Experience Details
  • Hsbc
    Associate Director - Market Integration, Wholesale Credit And Lending Transformation And Delivery
    Hsbc
    Tamworth, Gb
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  • Hsbc
    Associate Director - Market Integration, Wholesale Credit And Lending Transformation & Delivery
    Hsbc Nov 2024 - Present
    Birmingham, England, United Kingdom
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  • Hsbc
    Senior Product Manager, Commercial Lending (Head Of Government Guaranteed Lending Products)
    Hsbc Jun 2023 - Nov 2024
    Birmingham, England, United Kingdom
    Responsible for ongoing management, governance and development of new and existing Government Guaranteed loan products. Covering asuite of products including Bounce Back Loans, Coronavirus Business Interruption Loan and Recovery Loan Scheme.
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  • Hsbc
    Senior Manager, Government Lending Schemes
    Hsbc Jan 2021 - Jun 2023
    Birmingham, England, United Kingdom
    Responsible for 'Day 2' development of Government Guaranteed Covid Loan products (Bounce Back Loans and Coronavirus Business Interruption Loans). Managing numerous change workstreams to improve customer and employee experience, reduce risk and increase efficiencies whilst ensuring complaince with scheme rules and regulation.
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  • Hsbc
    Senior Branch Manager
    Hsbc Oct 2019 - Jan 2021
    Birmingham, West Midlands, United Kingdom
    - Responsible for executing strategy across multiple branch sites to exceed performance expectations. - Utilising internal and external business information to devise branch plans. - Improving customer experience and performance of team through innovation and being an early adopter of change. - Upskilling, mentoring and coaching team members to achieve their potential. - Building and managing relationships with senior and external stakeholders. - Ensuring risks are mitigated effectively. - Involved in local community and charity initiatives. - Worked flexibly across different teams within the organisation during the Covid pandemic to support other departments at short notice.
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  • Hsbc
    Communications Manager
    Hsbc Nov 2018 - Oct 2019
    Saint Helier, Jer, United Kingdom
    - Responsible for planning and executing employee and customer communications strategies. Using feedback and business information to shape strategies. - Responsible for managing projects, influencing stakeholders across multiple business lines, prioritising workloads and making risk based decisions. - Collaborating across business lines to implement change in line with strategy. - Led on remediation project to ensure compliance with global policies following previous audit failings. - Initiated project to automate customer communications in order to increase customer engagement and reduce costs. - Led planning and execution of senior leadership roadshows across multiple geographies.
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  • Hsbc
    Deputy Branch Manager
    Hsbc Apr 2017 - Nov 2018
    Gloucester, United Kingdom
    - Responsible for the day-to-day line management of a team of c.10 FTE. - Built relationships with local organisations to grow business performance and enhance reputation in the community. - Raised £1600 for two charities through sponsored British Cycling events. - Heavily involved in large change project as an SME representing end users.
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  • Hsbc
    Deputy Branch Manager
    Hsbc Jul 2015 - Apr 2017
    Bristol, United Kingdom
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  • Hsbc
    Senior Customer Services Officer
    Hsbc Dec 2014 - Jul 2015
    Swansea, United Kingdom
    - Dealing with customer queries and sales.
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  • Hsbc
    Business Development Officer
    Hsbc Mar 2013 - Dec 2014
    Cardiff, United Kingdom
    - Support to senior leadership team. Responsible for guiding and influencing strategy decisions. - Built network with senior stakeholders across the business. - Responsible for creating engaging and accurate collateral for meetings. - Collaborated with other teams to streamline processes and improve efficiency.
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  • Hsbc
    Contact Centre Agent (Premier & International Account Opening)
    Hsbc Jan 2011 - Apr 2013
    Swansea, Wales, United Kingdom
    - Responsible for handling high net worth customer queries across a range of banking products and propositions.
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  • Heathfield Court Management (Swansea) Limited
    Director & Company Secretary
    Heathfield Court Management (Swansea) Limited Nov 2010 - Mar 2014
    Swansea, Wales, United Kingdom

Tom Haines Skills

Teamwork Cross Selling Computers Analytical Skills Research Communication Banking Retail Banking International Banking Services History Time Management Finance Customer Service Journalism Analysis Adaptability Aml

Tom Haines Education Details

Frequently Asked Questions about Tom Haines

What company does Tom Haines work for?

Tom Haines works for Hsbc

What is Tom Haines's role at the current company?

Tom Haines's current role is Associate Director - Market Integration, Wholesale Credit and Lending Transformation and Delivery.

What is Tom Haines's email address?

Tom Haines's email address is to****@****sbc.com

What schools did Tom Haines attend?

Tom Haines attended Swansea University, The London Institute Of Banking & Finance, The London Institute Of Banking & Finance, The London Institute Of Banking & Finance, Swansea University, Queen Mary's College, Basingstoke, Queen Mary's College, Basingstoke, Queen Mary's College, Basingstoke, The London Institute Of Banking & Finance, The London Institute Of Banking & Finance.

What skills is Tom Haines known for?

Tom Haines has skills like Teamwork, Cross Selling, Computers, Analytical Skills, Research, Communication, Banking, Retail Banking, International Banking Services, History, Time Management, Finance.

Who are Tom Haines's colleagues?

Tom Haines's colleagues are Sheela Krishnan, Citra Sekar Haryono, Trideeb Mukherjee, Craig Horne, Vivek Bibve, Sofiane Bigdad, Seema Manghnani.

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