Tom Hatcher Email & Phone Number

United Kingdom

Ensuring our clients are bringing clarity to complexity, using EMMa3D visualisations.Driving commercial outcomes for sales teams, through our unique visual platform, which creates shared understanding of complex solutions in a simple and memorable 3D model.Ensuring delivery teams can articulate to clients and colleagues their strategic vision and how it will be achieved.

United Kingdom

Leading a team of world-class Customer Success Managers, driving a SaaS delivery model that aligns closely to each client's way of working. Ensuring we understand their world and are providing the business insights they need for personalised engagements and growth with their customers.We focus on enablement and insights - ensuring each user has relevant content about their client or prospect and knows how to use it to drive a conversation, identify an opportunity and progress their pipeline. Working with senior stakeholders we capture ROI, measure and instil more advanced team behaviours.

United Kingdom

Artesian Solutions provides businesses with intelligent insight into their prospects, customers, partners and competitors by gathering and filtering information from millions of data sources. Artesian enables you to increase win-rates, avoid risks and improve customer retention.

Bracknell

Part of the Global Accounts team in HPE Pointnext services with ownership of a number of the company’s largest strategic accounts. Managed senior client relationships, grew revenue, controlled costs and decided margin as well as any discounts applied. Responsibility for securing all renewals in those accounts and for generating new business.Led the delivery teams in my accounts, set up contracts with numerous suppliers and co-developed new portfolio areas. Worked closely with Legal, Finance, Marketing and other business units to deploy the right solutions for each customer.My success in providing sustained growth was due to establishing myself with key customer contacts as a trusted advisor who worked to develop their business as well as my own.

Bracknell

Recruited by HP’s UK Managing Director in a new role as University Partnership Officer. Responsibilities included building an understanding of each university’s business objectives and delivering initiatives to drive progress towards them. Developed effective relationships and liaised with universities’ Vice-Chancellors, Governors, and C-level staff as well as those in similar roles within HP and within HP’s partner organisations.Used initiative and business acumen to identify and develop new programmes to benefit both HP and our strategic clients. Created a network of individuals and teams across all business groups and management levels of HP and partner organisations to support and deliver new initiatives. Instigated the development of offerings into a Strategic Collaboration Portfolio which I present on various occasions to senior clients to win new business.Achievements:• Organised launch event for new strategic partnership, managing marketing, public relations and government affairs. Liaising with and preparing senior HP management and writing the key-note speech from HP’s UK MD. • Organised and led visit to various HP and client sites in China, hosting senior leaders from a client university, to develop opportunities for international collaboration.• Developed and delivered numerous employability activities for students; including visits to HP, assessment centre simulations, networking events, joint degree courses and a HP mentoring programme for over 150 students.• Became a subject matter expert, guiding and consulting for HP teams in other countries to help them to replicate our university programme across the globe.

Bracknell

Joined HP as a graduate technology consultant and developed as a project manager, delivering projects of varying sizes through all stages of the project lifecycle as well as working on pre-sales bids for potential new projects. Gained experience in HP’s project management methodology and became able to tailor my approach to best suit individual customers’ business requirements. Built an understanding of project and resource planning and the management of resources, risks and issues.Achievements:• Managed the finances of over 30 projects of up to £1m each in revenue.• Delivered an information management solution to a large government organisation, enabling them to monitor their information collaboration environment in real-time.• Delivered stakeholder management solution to a large government organisation, enabling them to enhance their communications with their most important stakeholders.

Reading, United Kingdom

• 14 months working in Premier Field Engineering in Microsoft, Reading. • Responsible for managing all Premier Workshops. • Corresponded with and hosted many Premier customers from many of the UK’s top organisations• Travelled between training sites in Reading and Edinburgh. • Shadowed Engineers on customer sites for engagements and meetings • Additional role working across departments in Microsoft solving a range of software or process problems and introducing improvements

Computer Science Bsc Hons, Computer Science, 2:1

Activities and Societies: Ultimate Frisbee, Tennis, Skiing

Diploma, Professional Studies

Computer Science

Education record